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Evidence Guide: LGAGOVA405A - Implement debt recovery procedures

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

LGAGOVA405A - Implement debt recovery procedures

What evidence can you provide to prove your understanding of each of the following citeria?

Negotiate to obtain payment of debt

  1. Information regarding whereabouts and individual circumstances of debtors is accessed in line with council procedures and legislative provisions.
  2. All relevant customer details are confirmed.
  3. Special arrangements for payment of debt are negotiated with debtors where possible to maximise probability of recovery of debt.
  4. Agreements are documented, followed up and renegotiated as necessary.
  5. Agreements are reviewed as necessary to take into account changes in debtor circumstances.
Information regarding whereabouts and individual circumstances of debtors is accessed in line with council procedures and legislative provisions.

Completed
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Teacher:
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All relevant customer details are confirmed.

Completed
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Special arrangements for payment of debt are negotiated with debtors where possible to maximise probability of recovery of debt.

Completed
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Agreements are documented, followed up and renegotiated as necessary.

Completed
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Agreements are reviewed as necessary to take into account changes in debtor circumstances.

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Recommend action on bad debts

  1. Reported bad debts are analysed to determine appropriate debt recovery method.
  2. Value of bad debt is assessed against potential cost and likelihood of recovery.
  3. Appropriate action is recommended based on council policy and capacity to pay.
  4. Doubtful debts are provided for at end of year, backed up by evidence.
Reported bad debts are analysed to determine appropriate debt recovery method.

Completed
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Value of bad debt is assessed against potential cost and likelihood of recovery.

Completed
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Appropriate action is recommended based on council policy and capacity to pay.

Completed
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Doubtful debts are provided for at end of year, backed up by evidence.

Completed
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Take legal action as required

  1. Proceedings are instigated within delegated authority and in accordance with council policy and procedures and legislative requirements.
  2. Disclaimers are included on rates notices as appropriate.
  3. Information to support court action if required is prepared clearly, accurately and within time frame.
Proceedings are instigated within delegated authority and in accordance with council policy and procedures and legislative requirements.

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Disclaimers are included on rates notices as appropriate.

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Information to support court action if required is prepared clearly, accurately and within time frame.

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Report on debt recovery

  1. Annual timetable is prepared for the issue of instalment and other notices.
  2. Reports on debt recovery performance are submitted in accordance with Council requirements.
  3. Style of report is consistent with purpose and intended audience.
  4. Recommendations on policy changes and new policy development are made based on legislative requirements and improved debt recovery practices.
Annual timetable is prepared for the issue of instalment and other notices.

Completed
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Reports on debt recovery performance are submitted in accordance with Council requirements.

Completed
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Style of report is consistent with purpose and intended audience.

Completed
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Recommendations on policy changes and new policy development are made based on legislative requirements and improved debt recovery practices.

Completed
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Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Overview of assessment requirements

A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated

Critical aspects of evidence to be considered

Selection of debt recovery method is based on council policy and capacity to pay.

Accurate reporting of debt recovery is in line with council requirements.

Implementation of appropriate debt recovery action is timely.

Follow up is timely.

Special arrangement agreements are maintained and reviewed.

Context of assessment

Selection of debt recovery method is based on council policy and capacity to pay.

Accurate reporting of debt recovery is in line with council requirements.

Implementation of appropriate debt recovery action is timely.

Follow up is timely.

Special arrangement agreements are maintained and reviewed.

Relationship to other units(prerequisite or co-requisite units)

Prerequisite units: nil.

Co-requisite units: nil.

Method of assessment

The following assessment methods are suggested:

observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies

written and/or oral questioning to assess knowledge and understanding

completion of workplace documentation

third-party reports from experienced practitioners

completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.

Evidence required for demonstration of consistent performance

This unit should be assessed over a period of time and across a range of variables including end of year arrears reports.

Resource implications

Access to a workplace or simulated case study that covers key aspects of debt recovery process including:

resources on debt recovery methods

council policy and procedures

legal principles, requirements and processes.

Required Skills and Knowledge

This describes the essential skills and knowledge and their level, required for this unit

Required Skills

negotiation

conflict resolution

report writing

analytical

research and information gathering

assessment of individual circumstances

word processing.

Required Knowledge

council policy and procedures in relation to debt recovery

debtors systems

debt recovery methods (internal and those of an external agency)

civil claims legislation

local government legislation relating to debt recovery

rates, fees and charges

defamation legislation

law of torts: negligence, harassment and trespass.

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Range Statement

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Debts may include:

rates

fines

valid accounts issued for provision of goods and services.

Relevant customer details may include:

correct name, address and telephone number

other contact details.

Negotiate may include:

take initiatives

provide support reasons

consider suggestions of others

respond appropriately.

Information regarding debtors may include:

current address

financial situation

history of payment

responsibility for debt

status of debt (current or non current)

status of creditor (secured or unsecured).

Accessing information may include:

advertising in local media

council business papers

information proffered

questioning other people

electronic or hard copy white and yellow pages

land titles office

electoral rolls

company searches

property inspections and visits.

Changes in debtor circumstance may include:

changes due to government policy, particularly in relation to pensions.

Assess value against cost may include:

minimum amount warranting legal action for recovery.

Other notices may include:

reminder notices

final notices

notices prior to legal action

notices of legal action

follow up notices

summons

writs.

Documenting agreements may include:

diarising

notes

memos

formal agreements.

Appropriate action may include:

abandonments

writing off

sale of land for unpaid rates

payment by special arrangement

court action

involving an outside debt recovery agency

involving an outside printing or mailing house

issuing summons

issuing judgements

issuing writs

garnishee

tracing owners

in-house debt recovery

rent for rates against tenants.

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