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Evidence Guide: LGAGOVA618A - Resolve valuation and property services disputes

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

LGAGOVA618A - Resolve valuation and property services disputes

What evidence can you provide to prove your understanding of each of the following citeria?

Receive and acknowledge enquiry or objection

  1. Enquiries or objections are assessed to establish if the matter is within the jurisdiction of the valuation area, or are referred as appropriate.
  2. Information is assessed to establish need for compliance with legislative requirements.
  3. Time required to service the enquiry or objection is established to identify if an immediate response will satisfy requirements.
  4. Written acknowledgement is prepared where required to meet council and legislative requirements.
Enquiries or objections are assessed to establish if the matter is within the jurisdiction of the valuation area, or are referred as appropriate.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information is assessed to establish need for compliance with legislative requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Time required to service the enquiry or objection is established to identify if an immediate response will satisfy requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Written acknowledgement is prepared where required to meet council and legislative requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review submission and advise of enquiry decision

  1. Submissions are thoroughly assessed for error and omission.
  2. Formal discussions are held with objector as required by relevant legislation.
  3. A full property inspection is undertaken, where appropriate in the presence of an objector, and in accordance with council procedures.
  4. The valuation or classification is reviewed after consideration of any new or additional information.
  5. Decisions are advised to relevant parties in accordance with legislative and council requirements.
Submissions are thoroughly assessed for error and omission.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Formal discussions are held with objector as required by relevant legislation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

A full property inspection is undertaken, where appropriate in the presence of an objector, and in accordance with council procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

The valuation or classification is reviewed after consideration of any new or additional information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Decisions are advised to relevant parties in accordance with legislative and council requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Attend formal conference as required

  1. Conference presentation is prepared that outlines the methods and data utilised to determine valuation.
  2. The objector's submission is received and acknowledged so that the basis of objection is clearly understood.
  3. A decision is made to amend the valuation or reject the objection.
  4. A notice of decision is prepared and forwarded to relevant parties in accordance with council and legislative requirements.
Conference presentation is prepared that outlines the methods and data utilised to determine valuation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

The objector's submission is received and acknowledged so that the basis of objection is clearly understood.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

A decision is made to amend the valuation or reject the objection.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

A notice of decision is prepared and forwarded to relevant parties in accordance with council and legislative requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake legal action to resolve dispute

  1. An accurate solicitor's brief is prepared, supported by detailed evidence.
  2. A clear report to council is prepared that recommends appropriate action.
  3. Procedures are initiated as required through council's solicitors.
  4. Council is represented at legal briefings and hearings through presentation of a detailed submission that protects council's interests.
An accurate solicitor's brief is prepared, supported by detailed evidence.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

A clear report to council is prepared that recommends appropriate action.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Procedures are initiated as required through council's solicitors.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Council is represented at legal briefings and hearings through presentation of a detailed submission that protects council's interests.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Overview of assessment requirements

A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.

Critical aspects of evidence to be considered

Confirmation of property details.

External reinspection of property.

Re-examination of sale or rental figures.

Reassessment of the application of property value.

Context of assessment

On the job or in a simulated work environment.

Method of assessment

The following assessment methods are suggested:

observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies

written and/or oral questioning to assess knowledge and understanding

completion of workplace documentation

third-party reports from experienced practitioners

completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor

Evidence required for demonstration of consistent performance

Evidence will need to be gathered over time across a range of variables.

Resource implications

Access to a workplace or simulated case study that provides the following resources:

copies of relevant legislation

council procedures relating to dispute resolution

real or mock processes, including submissions

property inspections

formal conference proceedings

court hearings

Required Skills and Knowledge

This describes the essential skills and knowledge and their level, required for this unit

Required Skills

negotiation with internal and external customers

consultation in a culturally diverse community

problem solving

interpretation of legislation

Required Knowledge

council procedures relating to dispute resolution and confidentiality

relevant legislative requirements

property valuation and classification

Range Statement

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Formal conference may include:

valuation review panel

independent valuation

Legal action may include:

land and valuation court

supreme court