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Evidence Guide: LGAPLEM403A - Attend requests for building and planning information and advice

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

LGAPLEM403A - Attend requests for building and planning information and advice

What evidence can you provide to prove your understanding of each of the following citeria?

Identify nature and type of service requests

  1. Requests are assessed to establish if they are within the jurisdiction and ability of the building or planning area of relevant authority and are then referred as appropriate.
  2. Requests are assessed to establish necessity for compliance with statutory requirements.
  3. Time required to service requests is established to identify if an immediate response will satisfy requirements.
  4. Requests requiring additional research are prioritised and recorded to ensure important matters are finalised promptly.
Requests are assessed to establish if they are within the jurisdiction and ability of the building or planning area of relevant authority and are then referred as appropriate.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Requests are assessed to establish necessity for compliance with statutory requirements.

Completed
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Time required to service requests is established to identify if an immediate response will satisfy requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Requests requiring additional research are prioritised and recorded to ensure important matters are finalised promptly.

Completed
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Research information relevant to service requests

  1. Accurate research and action are undertaken in priority order to obtain required information or result.
  2. Sources of relevant information are correctly identified.
  3. Information is collated to enable preparation of a satisfactory response to the request.
  4. Professional advice is identified and incorporated where appropriate.
  5. Affected relevant authorities are consulted.
Accurate research and action are undertaken in priority order to obtain required information or result.

Completed
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Sources of relevant information are correctly identified.

Completed
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Information is collated to enable preparation of a satisfactory response to the request.

Completed
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Professional advice is identified and incorporated where appropriate.

Completed
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Affected relevant authorities are consulted.

Completed
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Determine suitable response

  1. Response is prepared within statutory constraints and levels of authority that protects council interests.
  2. Response facilitates discussion and consultation so that client expectations can be satisfied.
  3. Relevant form of response is selected within council policies and procedures.
Response is prepared within statutory constraints and levels of authority that protects council interests.

Completed
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Response facilitates discussion and consultation so that client expectations can be satisfied.

Completed
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Relevant form of response is selected within council policies and procedures.

Completed
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Communicate information and advice

  1. Written information and advice provided are clear and concise to minimise the need for follow-up action.
  2. Verbal advice is presented clearly and in a courteous manner so that the need for follow up is minimised.
  3. Advice given is recorded according to council procedures.
  4. Discretionary advice on major issues is made available according to council policy and procedures.
Written information and advice provided are clear and concise to minimise the need for follow-up action.

Completed
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Teacher:		 Evidence:

 

 

 

 

 

 

 

Verbal advice is presented clearly and in a courteous manner so that the need for follow up is minimised.

Completed
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Advice given is recorded according to council procedures.

Completed
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Teacher:		 Evidence:

 

 

 

 

 

 

 

Discretionary advice on major issues is made available according to council policy and procedures.

Completed
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Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Overview of assessment requirements

A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.

Critical aspects of evidence to be considered

Accurate, timely and courteous advice is provided.

All relevant building and planning requirements are met.

Context of assessment

On the job or in a simulated work environment.

Relationship to other units(prerequisite or co-requisite units)

Prerequisite units: nil.

Co-requisite units: nil.

Method of assessment

The following assessment methods are suggested:

observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies

written and/or oral questioning to assess knowledge and understanding

completion of workplace documentation

third-party reports from experienced practitioners

completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.

Evidence required for demonstration of consistent performance

Evidence will need to be gathered over time across a range of variables depending on council work flow and planning cycle as long as the critical aspects of evidence can be demonstrated.

Resource implications

Access to a workplace or case study that encompasses such resources as:

copies of relevant building and planning legislation

examples of council policies and procedures

reports and council records

experts such as building surveyors, engineers and town planners.

Required Skills and Knowledge

This describes the essential skills and knowledge and their level, required for this unit

Required Skills

telephone, face-to-face and front counter customer service

interpersonal

written and verbal communication strategies within a multicultural/diverse community context

research and calculations.

Required Knowledge

relevant building and planning legislation requirements

council development control, planning and customer service policies and practices

relevant environmental legislation and practices

council building and planning application procedures

materials and construction techniques.

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Range Statement

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Requests may include:

verbal (face-to-face or telephone)

written

complaints

technical advice

problems

information

copies of plans

property enquiries

access to council records.

Research may include:

literature survey

obtaining telephone information

checking council records

statutory controls.

Jurisdiction and ability may include:

freedom of information

copyright

council policy

relevant building and planning legislation

state acts and policies.

Response may include:

verbal

written.

Professional advice may include:

statutory authorities

building surveyors

engineers

town planners.

Information may include:

written records

oral

anecdotes

reports

instructions

directions from supervisor or management

formal and informal interviews

team meetings

reports from other services

agencies

specialists

experts

media.

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