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Evidence Guide: LGAPLEM410A - Provide service and information in preparing a development application

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

LGAPLEM410A - Provide service and information in preparing a development application

What evidence can you provide to prove your understanding of each of the following citeria?

Interpret and distribute council information to applicants

  1. Range of council pre-prepared materials to assist with the preparation of an application is identified and the content understood in order to communicate effectively with applicants.
  2. Level of delegation and nature of information that can be communicated to prospective applicants are understood and used as a basis to frame all conversations.
  3. Stock levels of pre-prepared materials are monitored and steps taken to refresh supplies as required.
  4. Opportunities to update pre-prepared materials to offer improved levels of information are sought.
Range of council pre-prepared materials to assist with the preparation of an application is identified and the content understood in order to communicate effectively with applicants.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Level of delegation and nature of information that can be communicated to prospective applicants are understood and used as a basis to frame all conversations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Stock levels of pre-prepared materials are monitored and steps taken to refresh supplies as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Opportunities to update pre-prepared materials to offer improved levels of information are sought.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist potential applicants to articulate their needs

  1. Potential applicants' needs are fully explored and understood as a sound basis for further communication.
  2. Rights and responsibilities of applicants are effectively and politely communicated.
Potential applicants' needs are fully explored and understood as a sound basis for further communication.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Rights and responsibilities of applicants are effectively and politely communicated.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Satisfy applicants' initial information needs

  1. Timely, professional and accurate information and advice about the planning application process are provided to potential applicants in line with council operating procedures and standards.
  2. Potential applicants are assisted to evaluate the information provided and determine possible steps they can take to satisfy their needs.
  3. Complex or contentious problems are referred to senior personnel for further resolution as required.
Timely, professional and accurate information and advice about the planning application process are provided to potential applicants in line with council operating procedures and standards.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Potential applicants are assisted to evaluate the information provided and determine possible steps they can take to satisfy their needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complex or contentious problems are referred to senior personnel for further resolution as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide administrative support for the initial planning application process

  1. Letters advising close neighbours of planning applications are distributed and other notification processes are carried out according to standard council procedures and protocols.
  2. Public displays of larger scale planning applications are mounted and advertised according to standard council procedures and protocols.
  3. Records of applications received are made according to standard council procedures and protocols.
  4. Monitoring of timelines and applications' progress is undertaken according to standard council procedures and protocols.
Letters advising close neighbours of planning applications are distributed and other notification processes are carried out according to standard council procedures and protocols.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Public displays of larger scale planning applications are mounted and advertised according to standard council procedures and protocols.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Records of applications received are made according to standard council procedures and protocols.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitoring of timelines and applications' progress is undertaken according to standard council procedures and protocols.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Overview of assessment requirements

A person who demonstrates competency in this unit will be able to perform the outcomes described in the elements to the required performance level detailed in the performance criteria. The unit's skill and knowledge requirements must also be demonstrated. For example, knowledge of the legislative framework and council planning processes that underpin the performance of the unit are also required to be demonstrated.

Critical aspects of evidence to be considered

The demonstrated ability to:

provide high levels of customer service skills

provide accurate, timely and professional advice regarding the planning process and the lodgement of applications for approval in line with council procedures

conduct pre-assessment interviews with potential or prospective applicants.

Context of assessment

Assessment of performance requirements in this unit should be undertaken within the context of the local government framework. Competency is demonstrated by performance of all stated criteria applicable to the workplace environment, within the scope of the range statement.

Method of assessment

The following assessment methods are suggested:

observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies

written and oral questioning to assess knowledge and understanding

completion of workplace documentation

third-party reports from experienced practitioners

completion of self-paced learning materials, including personal reflection and feedback from trainer, coach or supervisor.

Evidence required for demonstration of consistent performance

Evidence should be gathered over a period of time in a range of actual or simulated management environments.

Resource implications

Access to a workplace or simulated case study that encompasses such resources as:

relevant legislation

council application information

examples of council policies and codes

real or simulated sites.

Required Skills and Knowledge

This describes the essential skills and knowledge and their level, required for this unit

Required Skills

Required knowledge:

Required Knowledge

relevant council procedures and protocols

relevant environmental legislation and practices

understanding of council's planning processes and requirements

levels of delegation of officers within the planning department

relevant provisions of planning and associated legislation

land use development and applications

community aspirations and expectations

council code of conduct and ethics

principles of neighbourhood design.

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Range Statement

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Range of council pre-prepared materials may include:

websites

brochures explaining the development application process

sample applications to use as models.

Potential applicants' needs are fully explored through the use of:

active listening techniques

structured questioning to illuminate issues

careful selection of language to match the needs of the applicant.

Rights and responsibilities of applicants include:

right of appeal

confidentiality

method and period for advertising applicant's development proposal.

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