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Evidence Guide: LGAREGS301A - Implement parking controls

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

LGAREGS301A - Implement parking controls

What evidence can you provide to prove your understanding of each of the following citeria?

Undertake regular parking patrols

  1. An appropriate work plan is adopted for street patrols in accordance with council's parking management strategy.
  2. Parked vehicles are checked against parking requirements and restrictions.
  3. Meter monitoring and cash collection duties are undertaken in accordance with operating procedures.
  4. Unauthorised or suspicious activity is reported to appropriate authorities.
An appropriate work plan is adopted for street patrols in accordance with council's parking management strategy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Parked vehicles are checked against parking requirements and restrictions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Meter monitoring and cash collection duties are undertaken in accordance with operating procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Unauthorised or suspicious activity is reported to appropriate authorities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and maintain council's signage of parking restrictions

  1. Signage is checked for visibility and legibility.
  2. Damaged signage is reported to relevant council officers.
  3. Cautionary notes are issued if required.
  4. Temporary signage is erected if required.
Signage is checked for visibility and legibility.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Damaged signage is reported to relevant council officers.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Cautionary notes are issued if required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Temporary signage is erected if required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Issue infringement notices

  1. Correct details are recorded on infringement notices.
  2. Infringement notices are issued in accordance with council requirements and recorded.
  3. Vehicles are towed if required and in accordance with council requirements.
Correct details are recorded on infringement notices.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Infringement notices are issued in accordance with council requirements and recorded.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Vehicles are towed if required and in accordance with council requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate effectively with the public

  1. Customer contact is managed effectively.
  2. Enquiries are analysed and answered correctly to assist achievement of voluntary compliance.
  3. Aggrieved members of the public are treated with respect to encourage voluntary compliance.
  4. Conflict management strategies are utilised as required.
Customer contact is managed effectively.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Enquiries are analysed and answered correctly to assist achievement of voluntary compliance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Aggrieved members of the public are treated with respect to encourage voluntary compliance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conflict management strategies are utilised as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document activities

  1. Regular activity reports are documented.
  2. Incident reports are developed.
  3. Advice is provided to council as required.
  4. Evidentiary reports for contested infringement notices are prepared as required.
Regular activity reports are documented.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Incident reports are developed.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advice is provided to council as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evidentiary reports for contested infringement notices are prepared as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Overview of assessment requirements

A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.

Critical aspects of evidence to be considered

Regularity and completeness of patrols.

Identification and rectification of signage defects.

Attentiveness to local parking pressures and appropriate enforcement.

Appropriate factual analysis and penalty applied to infringement notices.

Effective communication with parking public using courteous but assertive manner.

Prompt and complete reporting.

Context of assessment

On the job or in a simulated work environment.

Written or oral test.

Role-play.

Relationship to other units(prerequisite or co-requisite units)

Prerequisite units: nil.

Co-requisite units: nil.

Method of assessment

The following assessment methods are suggested:

observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies

written and/or oral questioning to assess knowledge and understanding

completion of workplace documentation

third-party reports from experienced practitioners

completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.

Evidence required for demonstration of consistent performance

Evidence will need to be collected over time across a range of variables.

Resource implications

Access to a workplace or simulated environment that incorporates the signage, documentation and equipment used in regulated parking and traffic management enforcement.

Required Skills and Knowledge

This describes the essential skills and knowledge and their level, required for this unit

Required Skills

communication with diverse groups

conflict resolution

personal safety in an enforcement environment.

Required Knowledge

national road rules

traffic management acts

council regulated parking procedures

zones and signage

local area

personal data computers, meters/readers and voucher vending machines

commercial and disabled stickers.

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Range Statement

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Parking patrols may include:

on foot

vehicle usage for remote areas

cash collection from parking or voucher meters

secure handling of keys, meter readers, personal data computers, cash and vouchers.

Parking signage may include:

street parking:

other controlled parking areas:

meter or voucher signage

explanatory stickers

car parks

no standing, loading, bus and taxi zones

disabled parking.

Infringement notices may include:

non-payment

overstaying allocated time or payment

unauthorised access

parking or standing

permit infringements

abandoned vehicles.

Evidence of infringement may include:

state of signage

expired meters

chalk markings

notes of conversations

weather conditions

recording of notices by operator or other.

Communication may include:

alternative parking options

commercial traffic access needs.

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