The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Collect and maintain records and information
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Records and statistics are kept and monitored to identify service improvement standards. Completed |
Evidence:
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Complaints, requests and comments are analysed to identify problems and areas of demand. Completed |
Evidence:
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Support day to day functions of local government officers (LGOs)
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Activities of LGOs are coordinated to enable effective service delivery. Completed |
Evidence:
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Prompt and appropriate responses are provided to problems, complaints and requests. Completed |
Evidence:
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Operate and maintain council equipment
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Equipment is used effectively to support operational needs. Completed |
Evidence:
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Organisational policies and procedures regarding maintenance of equipment are implemented. Completed |
Evidence:
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Equipment is regularly checked and serviced or replaced when required. Completed |
Evidence:
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Provide quality service to customers
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Customers and their needs are clearly identified. Completed |
Evidence:
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Organisational policies and procedures are implemented and regularly reviewed for customer service improvements. Completed |
Evidence:
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