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Evidence Guide: LGAREGS403A - Monitor public behaviour in council areas

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

LGAREGS403A - Monitor public behaviour in council areas

What evidence can you provide to prove your understanding of each of the following citeria?

Inform public of council ordinances and other regulations

  1. Members of the public are informed in an appropriate manner and through effective use of available resources and communication techniques of their responsibilities in using recreational or other public areas under council control.
  2. Content of relevant regulations and the consequences of continued action are conveyed to members of the public in a manner that promotes understanding, including issuing directions to assisting staff.
  3. Agreement to comply is emphasised and gained where possible.
  4. Inability or indisposition to comply is recognised by staff and appropriate action is taken or recommended to other officers or agencies in accordance with council requirements and emergency response protocols.
Members of the public are informed in an appropriate manner and through effective use of available resources and communication techniques of their responsibilities in using recreational or other public areas under council control.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Content of relevant regulations and the consequences of continued action are conveyed to members of the public in a manner that promotes understanding, including issuing directions to assisting staff.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Agreement to comply is emphasised and gained where possible.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Inability or indisposition to comply is recognised by staff and appropriate action is taken or recommended to other officers or agencies in accordance with council requirements and emergency response protocols.

Completed
Date:

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Enforce council ordinances, orders and other regulations

  1. Enforcement is undertaken appropriate to position delegation, legislative requirements and council policy.
  2. Appropriate assistance or clarification is requested from council or other agencies when necessary.
  3. Incidents are recorded according to council requirements or joint agency protocols.
Enforcement is undertaken appropriate to position delegation, legislative requirements and council policy.

Completed
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Appropriate assistance or clarification is requested from council or other agencies when necessary.

Completed
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Incidents are recorded according to council requirements or joint agency protocols.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Control and monitor crowds to ensure public safety

  1. Appropriate communication strategies are developed and implemented.
  2. Public is informed of relevant public safety requirements in an appropriate manner and in line with established communication strategies.
  3. Agreement to comply is gained by officers wherever possible.
  4. Assistance of, and coordination with, other services is ensured through establishing relevant chain of command.
  5. Distressed people are attended to appropriately and relevant reporting is undertaken to inform council and other relevant stakeholders.
  6. Emergencies are handled in accordance with established emergency management procedures.
Appropriate communication strategies are developed and implemented.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Public is informed of relevant public safety requirements in an appropriate manner and in line with established communication strategies.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Agreement to comply is gained by officers wherever possible.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assistance of, and coordination with, other services is ensured through establishing relevant chain of command.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Distressed people are attended to appropriately and relevant reporting is undertaken to inform council and other relevant stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Emergencies are handled in accordance with established emergency management procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow post-incident procedures and protocols

  1. Critical communication procedures are concluded.
  2. Feedback, reporting and procedural recommendations are undertaken as appropriate.
Critical communication procedures are concluded.

Completed
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Teacher:		 Evidence:

 

 

 

 

 

 

 

Feedback, reporting and procedural recommendations are undertaken as appropriate.

Completed
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Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Overview of assessment requirements

A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.

Critical aspects of evidence to be considered

Public safety, confidence and health are maintained.

Relevant regulations/ordinances are enforced effectively and voluntary compliance is encouraged by application of consistency.

Resources and agency support are used effectively.

Context of assessment

On the job or in a simulated work environment.

Written or oral test.

Role-play.

Relationship to other units(prerequisite or co-requisite units)

Prerequisite units: nil.

Co-requisite units: nil.

Method of assessment

The following assessment methods are suggested:

observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies

written and/or oral questioning to assess knowledge and understanding

completion of workplace documentation

third-party reports from experienced practitioners

completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.

Evidence required for demonstration of consistent performance

Evidence will need to be collected over time across a range of variables.

Resource implications

Access to a workplace or simulated case study that encompasses:

local government legislation, policies and procedures

real or simulated incidents in a range of contexts.

Required Skills and Knowledge

This describes the essential skills and knowledge and their level, required for this unit

Required Skills

verbal and written communication skills, including with non-English speakers

negotiating

using equipment

team supervision.

Required Knowledge

relevant council ordinances and orders, local government legislation, policies and procedures and consequences of non-compliance

council legal authority and limits

personal responsibilities and liability

local environmental conditions, terrain, facilities and demographics

database networks

current events

emergency management procedures and the role of emergency services

crowd behaviour and transaction issues

implications of cultural and language diversity

mediation and conflict resolution

assertive communication techniques

dealing with offensive behaviour.

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Range Statement

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Appropriate manner may include recognising:

age, culture and linguistic background of the person

seriousness of the offence

concerns of other/alternate user groups.

Area may include:

those under council control such as:

interpretation or clarification of areas of jurisdiction undertaken with assistance of legal specialists.

beach

wet and dry recreational facilities

parking

community care facility

buildings

depots

facilities

workshops

User group or crowd composition may refer to:

size, age, culture and linguistic background

perceived or claimed reason for using the area

verification of identity and rights of entry.

Inability or indisposition may include:

illness, injury or disability

threat or danger posed by other people or events

establishment of secure and safe area.

Informing the public may include the use of:

flags

signs

pamphlets

loudspeakers and public address system

posters

press release or media announcements and interviews.

Distressed people may include:

lost children

older or confused people

distressed parents

injured, afraid or threatened people

relatives or legal representatives acting for affected parties.

Regulations, ordinances and orders may include:

council by-laws

state government acts and regulations

requirements of emergency or other stakeholder agencies

health authorities.

Post-incident procedures may include:

media enquiries directed to appropriate respondent.

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