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Evidence Guide: LMFAH4001A - Recommend security technology, hardware and services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

LMFAH4001A - Recommend security technology, hardware and services

What evidence can you provide to prove your understanding of each of the following citeria?

Research architectural hardware product range

  1. Job requirements are correctly identified according to relevant product information
  2. Suitable architectural hardware products are identified by accessing relevant sources of information
  3. Hardware components are identified to suit client specifications and applicable legislation, codes and national standards
  4. Available product options and features are evaluated for suitability and value
  5. Operation of architectural hardware products and equipment is safely and accurately demonstrated according to organisational requirements
  6. Knowledge of measurement systems used in architectural hardware product range is demonstrated
Job requirements are correctly identified according to relevant product information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Suitable architectural hardware products are identified by accessing relevant sources of information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Hardware components are identified to suit client specifications and applicable legislation, codes and national standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Available product options and features are evaluated for suitability and value

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Operation of architectural hardware products and equipment is safely and accurately demonstrated according to organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Knowledge of measurement systems used in architectural hardware product range is demonstrated

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recommend door and window hardware products

  1. Customer/client needs are accurately identified
  2. Detailed manufacturer's product specifications are provided, when applicable, and explained to customer/client to assist buying decisions according to legislative requirements
  3. Features and benefits of products are demonstrated to customer/client using appropriate interpersonal techniques
Customer/client needs are accurately identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Detailed manufacturer's product specifications are provided, when applicable, and explained to customer/client to assist buying decisions according to legislative requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Features and benefits of products are demonstrated to customer/client using appropriate interpersonal techniques

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify hardware quantities

  1. Quantities of architectural hardware products required are accurately determined from customer/client specifications
  2. Measuring tools are accurately used to determine imperial or metric measures relevant to job requirements
  3. Customer/client is provided with accurate quotation for quantities estimated
Quantities of architectural hardware products required are accurately determined from customer/client specifications

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Measuring tools are accurately used to determine imperial or metric measures relevant to job requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Customer/client is provided with accurate quotation for quantities estimated

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advise on hardware product warranties

  1. Comparisons between architectural hardware manufacturer's warranty terms are clearly explained to customer
  2. Individual product warranty terms and conditions are confirmed from relevant sources of information and accurately conveyed to customer/client
  3. Customer/client is provided with written information regarding individual product warranty terms and conditions, especially extended or promotional warranties, according to organisational requirements
Comparisons between architectural hardware manufacturer's warranty terms are clearly explained to customer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Individual product warranty terms and conditions are confirmed from relevant sources of information and accurately conveyed to customer/client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Customer/client is provided with written information regarding individual product warranty terms and conditions, especially extended or promotional warranties, according to organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate price and payment options

  1. Store recommended retail pricing for various brand options is accurately conveyed to customer/client according applicable legislation, codes and national standards
  2. Individual product prices are negotiated, where necessary, according to organisational requirements to achieve sales
  3. Store payment options are accurately conveyed to customer/client and a preferred option negotiated following organisational requirements
Store recommended retail pricing for various brand options is accurately conveyed to customer/client according applicable legislation, codes and national standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Individual product prices are negotiated, where necessary, according to organisational requirements to achieve sales

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Store payment options are accurately conveyed to customer/client and a preferred option negotiated following organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advise on and arrange product services and repairs

  1. Customer/client is questioned to determine nature of problem
  2. Customer/client needs are diagnosed by accessing manufacturer's information
  3. Solutions are offered according to nature of problem, available product information and organisational requirements
  4. Service/repair process is identified and accurately described to customer, as required, according to organisational requirements
  5. Price and timeline for basic service/repairs are identified and quoted to customer where applicable
  6. Customer/client details are identified and accurately transcribed to repair form, according to organisational requirements
  7. Item for repair is labelled and securely stored according to organisational requirements
  8. Customer/client is notified without undue delay on arrival/completion of service/repair
Customer/client is questioned to determine nature of problem

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Customer/client needs are diagnosed by accessing manufacturer's information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Solutions are offered according to nature of problem, available product information and organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Service/repair process is identified and accurately described to customer, as required, according to organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Price and timeline for basic service/repairs are identified and quoted to customer where applicable

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Customer/client details are identified and accurately transcribed to repair form, according to organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Item for repair is labelled and securely stored according to organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Customer/client is notified without undue delay on arrival/completion of service/repair

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

A person who demonstrates competency in this unit must be able to research and recommend architectural hardware and/or keying requirements, identify quantities, and advise on price, warranty and service and repair options, and include this information as required in the preparation of a brief for a client.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Critical aspects of assessment and evidence include:

ability to match architectural hardware products to a client brief or specification

ensuring selected architectural hardware products comply with relevant legislation, codes and standards

explaining and demonstrating architectural hardware products to clients

undertaking imperial and metric measurements of job requirements and matching to architectural hardware measuring systems

estimating quantities of required architectural hardware products

supplying accurate quotes for architectural hardware products and services

negotiating prices

advising on warranties, service and repair options for architectural hardware products and services

arranging service and repairs.

Context of and specific resources for assessment

This unit may be assessed on the job, off the job or a combination of both. Where assessment occurs off the job, that is the candidate is not in productive work, then an appropriate simulation must be used where the range of conditions reflects realistic workplace situations. The competencies covered by this unit would be demonstrated by an individual working alone or as part of a team. The assessment environment should not disadvantage the candidate.

Assessors must be satisfied that the candidate can competently and consistently perform all elements of the unit as specified by the criteria, including required knowledge, and be capable of applying the competency in new and different situations and contexts.

Method of assessment

Assessors should gather a range of evidence that is valid, sufficient, current and authentic. Evidence can be gathered through a variety of ways, including direct observation, supervisor's reports, project work, samples and questioning. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency. The candidate must have access to all tools, equipment, materials and documentation required. The candidate must be permitted to refer to any relevant workplace procedures, product and manufacturing specifications, codes, standards, manuals and reference materials.

Guidance information for assessment

This unit could be assessed in conjunction with any other units addressing the safety, quality, communication, materials handling, recording and reporting associated with assessing technical security requirements, or other units requiring the exercise of the skills and knowledge covered by this unit.

Required Skills and Knowledge

Required skills

Required skills include:

identifying architectural hardware needs

identifying suitable architectural hardware brands, prices and warranty conditions

reading and interpreting plans, designs and specifications

applying basic numeracy techniques

applying safe and efficient work practices

interpersonal communication skills

relating to people from different social and cultural backgrounds

dealing with customer/clients that are difficult or abusive

dealing with customer/clients that have special needs

presenting a professional image

preparing documentation

entering data using basic keyboarding skills

Required knowledge

Required knowledge includes:

organisational policies and procedures, in relation to:

sales/customer services

methods of dealing with special needs/requests of customers

customer complaints

price negotiation

available architectural hardware/keying system options and basic requirements for installation

types and functions of architectural hardware/keying system

building construction methods and types

organisational and client confidentiality requirements

basic problem-solving strategies

operational principles of information technology

principles of effective communication

documentation requirements and processes

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Job requirements

Job requirements may include:

instructions from supervisor/management

work schedules and completion dates

specific client requirements

site requirements

security clearance and access requirements

reporting and documentation requirements

budget allocations

associated legislation which may include Building Code of Australia (BCA) and Australian standards, such as:

AS 1428 (Set)-2010 Design for access and mobility set

AS 1905.1-2005 Components for the protection of openings in fire-resistant walls - Fire-resistant door sets

AS 4145.2-2008 Locksets and hardware for doors and windows - Mechanical locksets for doors and windows in buildings

AS 1670.1-2004 Fire detection, warning, control and intercom systems - System design, installation and commissioning - Fire

AS 1530.1-1994 Methods for fire tests on building materials, components and structures - Combustibility test for materials

Information

Information may include:

value or importance of assets

insurance policy agreements

special rooms or areas requiring higher level of protection

current/proposed operating environments

assets and systems

activities and functions

existing security systems/equipment

existing management strategies

business and operational plans

incident history

Architectural hardware

Architectural hardware may include:

hinges

pivots

door track

locks

handles

door furniture

door closers

exit devices

sequence selectors

cylinders

keying and master keying

bolts

door stops

door seals

kick plates

door protection

sundry hardware

sanitary hardware

automatic operators

access control devices

Relevant sources of information

Relevant sources of information may include:

product catalogues

reference manuals

technical specifications

product instructions

drawings and illustrations

technical sales staff

Applicable legislation, codes and national standards

Applicable legislation, codes and national standards may include:

relevant commonwealth and state/territory legislation which affect organisational operation, such as:

occupational health and safety (OHS) and environmental issues

equal employment opportunity

industrial relations

anti-discrimination and diversity

licensing arrangements

Australian standards

quality assurance and certification requirements

relevant industry codes of practice

trade practices

award and enterprise agreements

privacy related legislation

Organisational requirements

Organisational requirements may include:

legal and organisational operational policies and procedures

operations manuals

induction and training materials

insurance policy agreements

client and organisational confidentiality requirements

organisational goals/objectives/plans/systems/ processes

employer and employee rights and responsibilities

own role, responsibility and delegation

quality and continuous improvement processes and standards

client service standards

defined resource parameters

OHS policies/procedures/programs

emergency and evacuation procedures

duty of care, code of conduct, code of ethics, access and equity policy, principles and practice

records and information systems and processes

communication channels

reporting procedures

Customer/client

Customer/client may include:

owner

property/other agent

tenant

building supervisor

manager

project manager

government and legal instruments/agencies

Interpersonal techniques

Interpersonal techniques may include:

verbal or non-verbal language

two-way interaction

constructive feedback

active listening

questioning to clarify and confirm understanding

interpreting non-verbal and verbal messages

observation techniques

use of positive, confident and cooperative language

control of tone of voice and body language

use of language and concepts appropriate to cultural differences

use of clear presentations of options and consequences

demonstrating flexibility and willingness to compromise

Measuring tools

Measuring tools may include:

tape measures

callipers

vernier

steel rule