NTISthis.com

Evidence Guide: MARG005 - Supervise a crew

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MARG005 - Supervise a crew

What evidence can you provide to prove your understanding of each of the following citeria?

Plan and implement work schedules

  1. Tasks and/or jobs are identified and prioritised according to work schedules
  2. Timelines, personnel and equipment are identified for each job and task
  3. Work schedules are clearly communicated to crew and individuals
  4. Changes to work schedules are implemented through reorganisation of priorities, and reasons are clearly conveyed to crew and individuals
  5. Priority of tasks is communicated to crew and individuals
  6. Tasks and/or jobs are discussed with crew and individuals, and work schedules are adjusted as required
  7. Risks are identified and analysed according to with organisational policies and procedures
  8. Risks are monitored and reviewed and appropriate treatment is applied to eliminate or minimise risk
Tasks and/or jobs are identified and prioritised according to work schedules

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Timelines, personnel and equipment are identified for each job and task

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work schedules are clearly communicated to crew and individuals

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Changes to work schedules are implemented through reorganisation of priorities, and reasons are clearly conveyed to crew and individuals

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Priority of tasks is communicated to crew and individuals

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Tasks and/or jobs are discussed with crew and individuals, and work schedules are adjusted as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Risks are identified and analysed according to with organisational policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Risks are monitored and reviewed and appropriate treatment is applied to eliminate or minimise risk

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor performance of tasks

  1. Required standard is effectively communicated to crew and individuals to ensure understanding of allotted task
  2. Instruction or technical support to achieve required standard is provided as required
  3. Standard of performance is monitored to ensure achievement of outcomes
  4. Feedback on performance is discussed with crew and individuals
  5. Completion times of tasks/jobs are monitored and scheduling is adjusted as appropriate
Required standard is effectively communicated to crew and individuals to ensure understanding of allotted task

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Instruction or technical support to achieve required standard is provided as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Standard of performance is monitored to ensure achievement of outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Feedback on performance is discussed with crew and individuals

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Completion times of tasks/jobs are monitored and scheduling is adjusted as appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support development of crew or individuals

  1. Workload is discussed with crew and individuals on a regular basis
  2. Support mechanisms are explored and implemented to address issues
  3. Crew and individuals are supported to identify and resolve work-related issues
  4. Crew and individuals are supported to establish and maintain effective relationships with colleagues according to the requirements of their work role
  5. Areas of tension or conflict in relationships are identified and steps are taken to address contributing factors and issues
  6. Mentoring, training and assessment is provided as required, to develop and enhance crew and individual skills and knowledge according to work role requirements
  7. Trainee crew are supported to complete relevant training record books
Workload is discussed with crew and individuals on a regular basis

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support mechanisms are explored and implemented to address issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Crew and individuals are supported to identify and resolve work-related issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Crew and individuals are supported to establish and maintain effective relationships with colleagues according to the requirements of their work role

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Areas of tension or conflict in relationships are identified and steps are taken to address contributing factors and issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Mentoring, training and assessment is provided as required, to develop and enhance crew and individual skills and knowledge according to work role requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Trainee crew are supported to complete relevant training record books

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide leadership to crew

  1. Crew is assisted to identify and work towards goals and objectives according to organisational values and directions
  2. Support and encouragement is provided to crew and steps are taken to maintain or improve cooperation and cohesiveness
  3. Barriers to crew effectiveness are identified and potential causes or factors contributing to these barriers are investigated
  4. Strategies are put in place to enhance team effectiveness by addressing identified barriers
Crew is assisted to identify and work towards goals and objectives according to organisational values and directions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support and encouragement is provided to crew and steps are taken to maintain or improve cooperation and cohesiveness

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Barriers to crew effectiveness are identified and potential causes or factors contributing to these barriers are investigated

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Strategies are put in place to enhance team effectiveness by addressing identified barriers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor application of WHS/OHS

  1. Implementing work health and safety/occupational health and safety (WHS/OHS) standards is monitored to ensure safety requirements are met
  2. Strategies for prevention or correction of problems are determined from monitoring process
  3. Recommendations for prevention or correction of problems are made to achieve established standards
Implementing work health and safety/occupational health and safety (WHS/OHS) standards is monitored to ensure safety requirements are met

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Strategies for prevention or correction of problems are determined from monitoring process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recommendations for prevention or correction of problems are made to achieve established standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate with management, crew and individuals

  1. Information affecting work is explained logically and clearly to crew and individuals verbally and/or in writing, as required
  2. Effective and appropriate information provision is carried out with management
  3. Concise reports are written that conform to organisational procedures
Information affecting work is explained logically and clearly to crew and individuals verbally and/or in writing, as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Effective and appropriate information provision is carried out with management

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Concise reports are written that conform to organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Control entry to confined spaces

  1. Requirement for confined space entry is identified
  2. Confined space entry permit and any limitations are identified according to organisational procedures
  3. Roles and responsibilities of crew members are confirmed according to organisational procedures
  4. WHS/OHS requirements are applied throughout control of the operation
  5. Entry and egress of confined space are monitored and recorded according to work permit conditions and organisational procedures
  6. Communication and consultation with confined space entry team is maintained according to work permit conditions and organisational procedures
  7. Documentation and reports are completed according to organisational procedures
Requirement for confined space entry is identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confined space entry permit and any limitations are identified according to organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Roles and responsibilities of crew members are confirmed according to organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

WHS/OHS requirements are applied throughout control of the operation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Entry and egress of confined space are monitored and recorded according to work permit conditions and organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communication and consultation with confined space entry team is maintained according to work permit conditions and organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Documentation and reports are completed according to organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Plan and implement work schedules

1.1

Tasks and/or jobs are identified and prioritised according to work schedules

1.2

Timelines, personnel and equipment are identified for each job and task

1.3

Work schedules are clearly communicated to crew and individuals

1.4

Changes to work schedules are implemented through reorganisation of priorities, and reasons are clearly conveyed to crew and individuals

1.5

Priority of tasks is communicated to crew and individuals

1.6

Tasks and/or jobs are discussed with crew and individuals, and work schedules are adjusted as required

1.7

Risks are identified and analysed according to with organisational policies and procedures

1.8

Risks are monitored and reviewed and appropriate treatment is applied to eliminate or minimise risk

2

Monitor performance of tasks

2.1

Required standard is effectively communicated to crew and individuals to ensure understanding of allotted task

2.2

Instruction or technical support to achieve required standard is provided as required

2.3

Standard of performance is monitored to ensure achievement of outcomes

2.4

Feedback on performance is discussed with crew and individuals

2.5

Completion times of tasks/jobs are monitored and scheduling is adjusted as appropriate

3

Support development of crew or individuals

3.1

Workload is discussed with crew and individuals on a regular basis

3.2

Support mechanisms are explored and implemented to address issues

3.3

Crew and individuals are supported to identify and resolve work-related issues

3.4

Crew and individuals are supported to establish and maintain effective relationships with colleagues according to the requirements of their work role

3.5

Areas of tension or conflict in relationships are identified and steps are taken to address contributing factors and issues

3.6

Mentoring, training and assessment is provided as required, to develop and enhance crew and individual skills and knowledge according to work role requirements

3.7

Trainee crew are supported to complete relevant training record books

4

Provide leadership to crew

4.1

Crew is assisted to identify and work towards goals and objectives according to organisational values and directions

4.2

Support and encouragement is provided to crew and steps are taken to maintain or improve cooperation and cohesiveness

4.3

Barriers to crew effectiveness are identified and potential causes or factors contributing to these barriers are investigated

4.4

Strategies are put in place to enhance team effectiveness by addressing identified barriers

5

Monitor application of WHS/OHS

5.1

Implementing work health and safety/occupational health and safety (WHS/OHS) standards is monitored to ensure safety requirements are met

5.2

Strategies for prevention or correction of problems are determined from monitoring process

5.3

Recommendations for prevention or correction of problems are made to achieve established standards

6

Communicate with management, crew and individuals

6.1

Information affecting work is explained logically and clearly to crew and individuals verbally and/or in writing, as required

6.2

Effective and appropriate information provision is carried out with management

6.3

Concise reports are written that conform to organisational procedures

7

Control entry to confined spaces

7.1

Requirement for confined space entry is identified

7.2

Confined space entry permit and any limitations are identified according to organisational procedures

7.3

Roles and responsibilities of crew members are confirmed according to organisational procedures

7.4

WHS/OHS requirements are applied throughout control of the operation

7.5

Entry and egress of confined space are monitored and recorded according to work permit conditions and organisational procedures

7.6

Communication and consultation with confined space entry team is maintained according to work permit conditions and organisational procedures

7.7

Documentation and reports are completed according to organisational procedures

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Plan and implement work schedules

1.1

Tasks and/or jobs are identified and prioritised according to work schedules

1.2

Timelines, personnel and equipment are identified for each job and task

1.3

Work schedules are clearly communicated to crew and individuals

1.4

Changes to work schedules are implemented through reorganisation of priorities, and reasons are clearly conveyed to crew and individuals

1.5

Priority of tasks is communicated to crew and individuals

1.6

Tasks and/or jobs are discussed with crew and individuals, and work schedules are adjusted as required

1.7

Risks are identified and analysed according to with organisational policies and procedures

1.8

Risks are monitored and reviewed and appropriate treatment is applied to eliminate or minimise risk

2

Monitor performance of tasks

2.1

Required standard is effectively communicated to crew and individuals to ensure understanding of allotted task

2.2

Instruction or technical support to achieve required standard is provided as required

2.3

Standard of performance is monitored to ensure achievement of outcomes

2.4

Feedback on performance is discussed with crew and individuals

2.5

Completion times of tasks/jobs are monitored and scheduling is adjusted as appropriate

3

Support development of crew or individuals

3.1

Workload is discussed with crew and individuals on a regular basis

3.2

Support mechanisms are explored and implemented to address issues

3.3

Crew and individuals are supported to identify and resolve work-related issues

3.4

Crew and individuals are supported to establish and maintain effective relationships with colleagues according to the requirements of their work role

3.5

Areas of tension or conflict in relationships are identified and steps are taken to address contributing factors and issues

3.6

Mentoring, training and assessment is provided as required, to develop and enhance crew and individual skills and knowledge according to work role requirements

3.7

Trainee crew are supported to complete relevant training record books

4

Provide leadership to crew

4.1

Crew is assisted to identify and work towards goals and objectives according to organisational values and directions

4.2

Support and encouragement is provided to crew and steps are taken to maintain or improve cooperation and cohesiveness

4.3

Barriers to crew effectiveness are identified and potential causes or factors contributing to these barriers are investigated

4.4

Strategies are put in place to enhance team effectiveness by addressing identified barriers

5

Monitor application of WHS/OHS

5.1

Implementing work health and safety/occupational health and safety (WHS/OHS) standards is monitored to ensure safety requirements are met

5.2

Strategies for prevention or correction of problems are determined from monitoring process

5.3

Recommendations for prevention or correction of problems are made to achieve established standards

6

Communicate with management, crew and individuals

6.1

Information affecting work is explained logically and clearly to crew and individuals verbally and/or in writing, as required

6.2

Effective and appropriate information provision is carried out with management

6.3

Concise reports are written that conform to organisational procedures

7

Control entry to confined spaces

7.1

Requirement for confined space entry is identified

7.2

Confined space entry permit and any limitations are identified according to organisational procedures

7.3

Roles and responsibilities of crew members are confirmed according to organisational procedures

7.4

WHS/OHS requirements are applied throughout control of the operation

7.5

Entry and egress of confined space are monitored and recorded according to work permit conditions and organisational procedures

7.6

Communication and consultation with confined space entry team is maintained according to work permit conditions and organisational procedures

7.7

Documentation and reports are completed according to organisational procedures

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and range of conditions on at least one occasion and include:

accessing information about tasks and abilities of crew to effectively schedule tasks

addressing legal, legislative and industrial requirements

adjusting scheduling to meet contingencies

analysing relevant workplace data to identify hazards, assess risks, and design and implement appropriate work health and safety (WHS)/occupational health and safety (OHS) control measures

applying relevant WHS/OHS requirements and work practices

assessing resources needed to maintain systematic approach to required tasks

calculating job times and manipulating scheduling to make the most efficient use of personnel and equipment

communicating ideas and information effectively to crew

determining job priorities

identifying, interpreting and analysing risks relevant to work being performed

enhancing individual performance

establishing procedures that enable feedback from crew and encourage suggestions that might enhance performance

monitoring performance of crew members

monitoring performance of tasks and adjusting scheduling

operating any equipment pertinent to controlling confined space entry

providing instruction to achieve the required standard

providing the required amount of detail in reports

supporting effective team processes and work functions

using appropriate information technology and software.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and range of conditions and include knowledge of:

appropriate emergency response procedures

appropriate signage, symbols, labels and barriers

effective communication techniques required to communicate with a crew on board a vessel

entry permit procedures

incident and accident investigation

individual behaviour and differences

key principles of team dynamics, team leadership and management

legislation, organisational policies and procedures relevant to confined spaces

organisational human resource management policies

relevant WHS/OHS requirements, work practices

reporting procedures for WHS/OHS matters

risk management principles and appropriate treatments

techniques for supporting a team to develop mutual concern and camaraderie

techniques used to resolve conflict within a team

techniques/methods used to identify and/or analyse risk

work scheduling procedures

workforce development, the importance of determining the skill level of workers and ways of improving these skills

workplace employment awards or agreements and work conditions.

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.

Work schedules include one or more of the following:

organisational standards relating to service delivery or outcomes specific to work role

resources required

specific plans for implementing identified work arrangements

timeframe for achieving outcomes

training plans to develop required skills and knowledge

Monitoring performance may include one or more of the following:

discussions with crew member/s

identifying training and development needs

mentoring training and assessment of crew members

reviewing and discussing factors that have affected individual work schedules

reviewing individual’s work schedule

Organisational values and directions include one or more of the following:

duty of care

first aid

grievance management

harassment

person-centred approach

service delivery standards

specific values, standards and approaches relevant to work role

WHS/OHS

workplace behaviours

Strategies must include:

review of:

policies and procedures

roster arrangements or associated work conditions

systems, equipment or work practices

Confined spaces include one or more of the following:

any compartment or area with limited opening for access, no escape route, and with limited natural ventilation and the capability of accumulating a toxic, flammable or explosive atmosphere, or of being flooded such as:

pump rooms

cargo holds

ballast, fresh water and other tanks

Limitations include one or more of the following:

emergency situation requirements

equipment and/or clothing, and personal protective equipment requirements

maximum/minimum numbers in teams entering confined space

medical constraints on personnel entering confined space

monitoring/testing requirements

time limitations for working within confined space or before returning to confined space