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Evidence Guide: MSACMG700A - Review continuous improvement processes

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSACMG700A - Review continuous improvement processes

What evidence can you provide to prove your understanding of each of the following citeria?

Review continuous improvement practice

  1. Review performance against current key performance indicators (KPIs)
  2. Review KPIs for ongoing relevance
  3. Review current state of continuous improvement processes
  4. Audit health, safety and environment (HSE) changes as a result of continuous improvement activity
  5. Analyse problems to determine root cause/s
  6. Identify areas for improvement to KPIs and continuous improvement processes
Review performance against current key performance indicators (KPIs)

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review KPIs for ongoing relevance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review current state of continuous improvement processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Audit health, safety and environment (HSE) changes as a result of continuous improvement activity

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse problems to determine root cause/s

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify areas for improvement to KPIs and continuous improvement processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop plan for enhancing improvement processes

  1. Prioritise areas requiring action
  2. Develop a range of possible solutions including taking into account the impact of the solution on any codes of practice, standards, contracts, commercial or industrial agreements
  3. Discuss possible solutions and implications with stakeholders
  4. Compare outcomes from possible solutions to competitive philosophy
  5. Choose actions which are most compatible with competitive philosophy
  6. Draft implementation plan for chosen action
  7. Obtain required approvals and modify plan as required
Prioritise areas requiring action

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop a range of possible solutions including taking into account the impact of the solution on any codes of practice, standards, contracts, commercial or industrial agreements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss possible solutions and implications with stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Compare outcomes from possible solutions to competitive philosophy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Choose actions which are most compatible with competitive philosophy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Draft implementation plan for chosen action

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain required approvals and modify plan as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement enhanced improvement process

  1. Communicate changes to improvement processes to team members
  2. Resolve issues and problems identified by team members
  3. Obtain sign off from process/system owner
  4. Arrange for skills development as necessary
  5. Arrange for required resources to be available
  6. Establish and implement KPIs for modified continuous improvement process
  7. Implement planned changes
  8. Check the planned improvements have occurred
  9. Take action to sustain improvement by standardising
Communicate changes to improvement processes to team members

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Resolve issues and problems identified by team members

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain sign off from process/system owner

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrange for skills development as necessary

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrange for required resources to be available

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish and implement KPIs for modified continuous improvement process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement planned changes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check the planned improvements have occurred

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take action to sustain improvement by standardising

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Demonstrates skills and knowledge required to:

critically review continuous improvement processes.

In particular look for evidence of:

ongoing review of processes

development of improvement plans

implementation of improvement plans.

Context of and specific resources for assessment

Assessment may occur on the job or in an appropriately simulated environment. Access is required to real or appropriately simulated situations, including work areas, materials and equipment, and to information on workplace practices and OHS practices.

Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate ethnicity, age, gender, demographics and disability.

Access must be provided to appropriate learning and/or assessment support when required. Where applicable, physical resources should include equipment modified for people with disabilities.

Method of assessment

Assessment must satisfy the endorsed assessment guidelines of the Manufacturing Training Package.

Assessment methods must confirm consistency and accuracy of performance (over time and in a range of workplace relevant contexts) together with application of underpinning knowledge.

Assessment methods must be by direct observation of tasks and include questioning on underpinning knowledge to ensure its correct interpretation and application.

Assessment may be applied under project related conditions (real or simulated) and require evidence of process.

Assessment must confirm a reasonable inference that competency is able not only to be satisfied under the particular circumstance, but is able to be transferred to other circumstances.

Assessment may be in conjunction with assessment of other units of competency where required.

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and appropriate to the language and literacy capacity of the candidate and the work being performed.

Required Skills and Knowledge

Required skills

problem solving and decision making

communication across all levels in an organisation

the ability to analyse current state/situation

the ability to analyse workplace strategy and vision statements and principles and to link these to current processes, performance and indicators

Required knowledge

competitive manufacturing principles

competitive manufacturing tools, their applications and limitations

methods of determining competency gaps

continuous improvement processes

types of KPIs and their impacts on performance

relationship between maintenance and continuous improvement

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Codes of practice/standards

Where reference is made to industry codes of practice, and/or Australian/international standards, the latest version must be used

Health, safety and environment (HSE)

All changes implemented should be at least neutral, or preferably beneficial, in their impact on health, safety and environment

Organisation

Organisation includes:

any part of a manufacturing or service organisation

companies, government bodies or other body of people aiming to produce a product to service a customer

Relevance

Relevance of KPIs includes:

appropriateness - did they lead to/encourage desirable performance

currency - are they still encouraging desirable performance

unintended consequences - do they lead to outcomes which are not desirable (even if some performance is desirable)

signal/noise - is the balance between desirable and undesirable outcomes strong and positive

Compare outcomes

Outcomes include comparing:

cost/benefit

timing

value chain implications

HSE issues

process reliability issues

benefit to customer/perceived customer value

Competitive philosophy

Competitive philosophy includes that body of knowledge and techniques which together guides an organisation towards achieving best practice in their processes and includes knowledge and techniques listed under various titles such as:

manufacturing practice

lean manufacturing

agile manufacturing

Required resources

Required resources include:

plant

materials (raw materials, components, work in progress, other consumables)

energy (heating, cooling, fuel)

people

skills

finances

feedback/visual factory resources

measuring equipment

Sustaining improvement

Improvement may be sustained by including it in:

standard procedures and work instructions

standard practice

other relevant documents and practices

Team leader

Team leader may include:

any person who may have either a permanent or an ad hoc role in facilitating the function of a team in a workplace