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Evidence Guide: MSACMG704A - Facilitate improvements in the internal value chain

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSACMG704A - Facilitate improvements in the internal value chain

What evidence can you provide to prove your understanding of each of the following citeria?

Identify opportunities for continued improvement

  1. Identify past improvements which have been implemented but have not delivered intended benefits
  2. Identify suggested improvements which have not yet been implemented
  3. Discuss and identify with team members new improvement opportunities
  4. Determine which of these improvements have been or may be restricted by other value chain members
  5. Suggest possible factors causing this restriction
  6. Select possible improvements for further study
Identify past improvements which have been implemented but have not delivered intended benefits

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify suggested improvements which have not yet been implemented

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Discuss and identify with team members new improvement opportunities

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Determine which of these improvements have been or may be restricted by other value chain members

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Suggest possible factors causing this restriction

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Select possible improvements for further study

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Study restrictions to further improvement with value stream member

  1. Arrange meeting with suitable representatives of the value stream member
  2. Outline the opportunities for improvement and any current or anticipated restrictions
  3. Work with value stream representatives to determine root cause of restrictions
  4. Work with value stream member to identify possible solutions to problem
  5. Define outcomes from any proposed changes
Arrange meeting with suitable representatives of the value stream member

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Outline the opportunities for improvement and any current or anticipated restrictions

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Work with value stream representatives to determine root cause of restrictions

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Work with value stream member to identify possible solutions to problem

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Define outcomes from any proposed changes

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Develop a consensus approach to implementing improvements

  1. Determine benefits/costs to value stream member from the proposed changes
  2. Determine benefits/costs to own process from the proposed changes
  3. Decide whether the proposed improvements will result in an valuable improvement to the end customer
  4. Determine health, safety and environment (HSE) impacts as a result of the change
  5. Agree on proposed change/program of changes with all key stakeholders
Determine benefits/costs to value stream member from the proposed changes

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Determine benefits/costs to own process from the proposed changes

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Decide whether the proposed improvements will result in an valuable improvement to the end customer

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Determine health, safety and environment (HSE) impacts as a result of the change

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Agree on proposed change/program of changes with all key stakeholders

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Obtain required approvals

  1. Draft a formal proposal for the proposed changes
  2. Submit proposal for all required approvals from stakeholders
  3. Modify proposal as required in liaison with all key stakeholders
  4. Obtain sign off from process/system owner
Draft a formal proposal for the proposed changes

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Submit proposal for all required approvals from stakeholders

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Modify proposal as required in liaison with all key stakeholders

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Obtain sign off from process/system owner

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Measure and communicate gains

  1. Agree indicators/metrics of success of proposed changes
  2. Make arrangements to collect the necessary data
  3. Make arrangements for the data to be analysed and presented in an agreed format to the agreed stakeholders
  4. Agree the communication plan
  5. Liaise with stakeholders to implement changes as agreed and approved
Agree indicators/metrics of success of proposed changes

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Make arrangements to collect the necessary data

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Make arrangements for the data to be analysed and presented in an agreed format to the agreed stakeholders

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Agree the communication plan

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Liaise with stakeholders to implement changes as agreed and approved

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Review change

  1. Analyse results of change
  2. Identify areas which have not met predicted outcome (positive or negative)
  3. Determine cause of target not being met
  4. Take appropriate action to improve the value chain
  5. Take action to sustain improvement by standardising
Analyse results of change

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify areas which have not met predicted outcome (positive or negative)

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Determine cause of target not being met

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Take appropriate action to improve the value chain

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Take action to sustain improvement by standardising

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Demonstrates skills and knowledge required to:

facilitate improvements in the value chain.

In particular look for evidence of:

identifying value chain restrictions to further improvement

developing consensus solutions

jointly implementing and monitoring solutions.

Context of and specific resources for assessment

Assessment may occur on the job or in an appropriately simulated environment. Access is required to real or appropriately simulated situations, including work areas, materials and equipment, and to information on workplace practices and OHS practices.

Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate ethnicity, age, gender, demographics and disability.

Access must be provided to appropriate learning and/or assessment support when required. Where applicable, physical resources should include equipment modified for people with disabilities.

Method of assessment

Assessment must satisfy the endorsed assessment guidelines of the Manufacturing Training Package.

Assessment methods must confirm consistency and accuracy of performance (over time and in a range of workplace relevant contexts) together with application of underpinning knowledge.

Assessment methods must be by direct observation of tasks and include questioning on underpinning knowledge to ensure its correct interpretation and application.

Assessment may be applied under project related conditions (real or simulated) and require evidence of process.

Assessment must confirm a reasonable inference that competency is able not only to be satisfied under the particular circumstance, but is able to be transferred to other circumstances.

Assessment may be in conjunction with assessment of other units of competency where required.

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and appropriate to the language and literacy capacity of the candidate and the work being performed.

Required Skills and Knowledge

Required skills

decision making

prioritisation

communication at all levels

negotiation

situation analysis

root cause analysis

Required knowledge

competitive manufacturing principles

organisational goals and processes

continuous improvement and the workplace improvement processes and procedures

value chain members' processes

value chain mapping and analysis

approval processes within organisation

benefit/cost analysis methods

methods of determining the impact of a change

communication methods

customer perception of benefits

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Opportunities for continuous improvement

Opportunities for continuous improvement may be:

beyond those arising just from within the team and will usually be within the site (gate-to-gate) or at least the organisation

Codes of practice/standards

Where reference is made to industry codes of practice, and/or Australian/international standards, the latest version must be used

Health, safety and environment (HSE)

All changes implemented are expected to be at least neutral, or preferably beneficial, in their impact on health, safety and environment

Change

Changes may:

be to plant, procedures or practice

arise from continuous improvement (or an improvement event/project

may have been intended to make an improvement or to implement new products, technology or systems

include the implementation of a change

Changes do not include an engineering review of a major capital expenditure or similar review

Presentation of information

Information may be presented:

in terms of graphs or other appropriate visual forms

Stakeholders

Stakeholders include:

work team members, value chain members as well as other stakeholders

Results of change

The change may have results in:

an initial improvement followed by a return to previous performance

a change which has resulted in continued improvement

continued detriment or other variations over time

Improvements

Improvements may:

be to process, plant, procedures or practice

include changes to ensure positive benefits are maintained

Changes which have not met target

Changes which have not met target may include:

those that fall short and those that exceed expectations

Appropriate action is to remove restrictions on those items which fell short, and make standard/further implement those which exceeded expectation

Sustaining improvement

Improvement may be sustained by including it in:

standard procedures and work instructions

standard practice

other relevant documents and practices

Team leader

Team leader may include:

any person who may have either a permanent or an ad hoc role in facilitating the function of a team in a workplace