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Evidence Guide: MSACMG711A - Manage benchmarking studies

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSACMG711A - Manage benchmarking studies

What evidence can you provide to prove your understanding of each of the following citeria?

Identify nature of benchmarking activity

  1. Identify area to be benchmarked
  2. Determine the core set of benchmark measures required
Identify area to be benchmarked

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine the core set of benchmark measures required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop the benchmarking methodology

  1. Determine baseline in area of study for core measures
  2. Confirm nature and source of data/information to be collected
  3. Agree on likely suitable sources of benchmarking data/ information
  4. Confirm required survey methodology
Determine baseline in area of study for core measures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm nature and source of data/information to be collected

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Agree on likely suitable sources of benchmarking data/ information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm required survey methodology

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct benchmarking survey

  1. Establish required communication channels for survey
  2. Obtain required data/information
  3. Validate data/information as required by methodology
Establish required communication channels for survey

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain required data/information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Validate data/information as required by methodology

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply results of benchmarking

  1. Interpret the analysed results of the survey
  2. Agree required improvement actions resulting from the survey
  3. Analyse health, safety and environment (HSE) implications from proposed actions
  4. Modify proposed actions as required to ensure they are at least HSE neutral
  5. Initiate the implementation of the improvement actions
  6. Follow through on improvement actions to ensure they are fully implemented
Interpret the analysed results of the survey

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Agree required improvement actions resulting from the survey

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse health, safety and environment (HSE) implications from proposed actions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Modify proposed actions as required to ensure they are at least HSE neutral

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Initiate the implementation of the improvement actions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow through on improvement actions to ensure they are fully implemented

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Improve the benchmarking process

  1. Analyse the benchmarking process just undertaken
  2. Analyse the changes which have resulted from the benchmarking
  3. Identify areas for improvement
  4. Agree ways of improving future benchmarking activities
Analyse the benchmarking process just undertaken

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse the changes which have resulted from the benchmarking

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify areas for improvement

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Agree ways of improving future benchmarking activities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Demonstrates skills and knowledge required to:

undertake benchmarking

implement (or initiate and follow through on the implementation of) the actions which flow from the benchmarking

examine the outcomes and identify improvements.

Context of and specific resources for assessment

Assessment may occur on the job or in an appropriately simulated environment. Access is required to real or appropriately simulated situations, including work areas, materials and equipment, and to information on workplace practices and OHS practices.

Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate ethnicity, age, gender, demographics and disability.

Access must be provided to appropriate learning and/or assessment support when required. Where applicable, physical resources should include equipment modified for people with disabilities.

Method of assessment

Assessment must satisfy the endorsed assessment guidelines of the Manufacturing Training Package.

Assessment methods must confirm consistency and accuracy of performance (over time and in a range of workplace relevant contexts) together with application of underpinning knowledge.

Assessment methods must be by direct observation of tasks and include questioning on underpinning knowledge to ensure its correct interpretation and application.

Assessment may be applied under project related conditions (real or simulated) and require evidence of process.

Assessment must confirm a reasonable inference that competency is able not only to be satisfied under the particular circumstance, but is able to be transferred to other circumstances.

Assessment may be in conjunction with assessment of other units of competency where required.

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and appropriate to the language and literacy capacity of the candidate and the work being performed.

Required Skills and Knowledge

Required skills

ability to cooperate a and work with others, both internally and externally to the work group

analysis and planning

communication skills (both receiving and sending communications)

problem solving and prioritising

Required knowledge

understanding of the organisation's performance data and/or processes subject to the benchmarking to a level needed to identify appropriate applications for benchmarking and apply the benchmarking results to it

benchmarking protocols

benchmarking code of practice

legal and ethical issues involved in benchmarking

different approaches to benchmarking and their applications

performance versus process benchmarking

criterion referenced versus qualitative versus quantitative benchmarking and the applications of each

group processes

own organisation's intellectual property and stance on confidentiality

benchmarking partners' attitudes to confidentiality

application of benchmarking to continuous improvement and the concept of continually improving best practice

distinction between measurable data and useful information

validity of benchmarking measures, data and information

measures of data quality and methods of improving the quality of benchmarking information

application of benchmarking data and information to balanced score card approaches

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Determine area to be benchmarked

The area of the organisation, plant or process to be benchmarked may be determined by:

previous benchmarking or other area of need

informal conversations with customers, employees or suppliers;

exploratory research techniques such as focus groups

in-depth marketing research, quantitative research, surveys, questionnaires, engineering analysis, process mapping, quality control variance reports, or financial ratio analysis

Sources of benchmarking data

Sources of benchmarking data may include:

other relevant areas within the same organisation

external organisations in a similar market/with similar processes

external organisations recognised as a leader in the process/activity under study

benchmarking consultancies offering access to relevant data/information/organisations