This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. |
Skill gaps | Skills gaps relevant to work place requirements include one or more of the following: physical capacity skills workplace technology skills, such as business equipment, computer technology, machinery, hand tools, and security systems numeracy and literacy skills customer service skills communication skills, such as listening and understanding, speaking clearly/directly, reading and writing technical skills |
Skill development activities | Skill development activities include one or more of the following: information technology (IT) courses human resources programs coaching and mentoring programs having the chance to learn a new task or to operate a new piece of equipment or workplace technology participating in external or internal training programs guided workplace experience |
Learning tools and practices | Learning tools and practices include one or more of the following: note taking reviewing manuals and training guides discussion practice observation trial and error a combination of any of these |
On-the-job opportunities | On-the-job opportunities include one or more of the following: filling in for a co-worker in a new area attending talks or seminars arranged by the workplace shadowing another co-worker in a different area receiving on-the-job training and supervised practice |
Off-the-job opportunities | Off-the-job opportunities include one or more of the following: taking a course with a training provider attending conferences or seminars attending site visits with a supervisor participating in workplace social events participating in community events |
Appropriate dress and behaviour | Appropriate dress and behaviour includes: personal dress and presentation demeanour and attitude displayed to customers and fellow employees |
Time management strategies | Time management strategies include one or more of the following: being punctual goal setting balancing work and personal priorities or agendas prioritisation of required tasks or activities planning daily or weekly work overcoming procrastination dealing with interruptions (contingency planning) organising own work environment |
Organisational requirements | Organisational requirements include: organisational policies and guidelines common organisational practices performance plans WHS policies, procedures and programs |
Workplace policies and guidelines | Workplace policies and guidelines include, but are not limited to: attendance punctuality standards for health and fitness obeying orders confidentiality dress codes alcohol and drug restrictions personal safety and duty of care related to WHS terms and conditions of employment |
Organisational values | Organisational values include one or more of the following: innovation community responsibility environment responsibility |
Cultural norms | Cultural norms include: manners meanings specific to the language of the workplace history workplace etiquette |
Main sectors of the industry | Main sectors of industry include: textiles, clothing and footwear furniture chemical manufacturing plastics and rubber products manufacturing maintenance and engineering manufacture of glass or concrete products |
Roles and responsibilities of the industry | The roles and responsibilities of the industry include: providing quality products and services providing quality customer service providing proper training to those in the industry |
Key industry representatives | Key industry representatives include: industry associations enterprises unions legislative bodies |
Current issues or events include | Current issues or eventsinclude: economic environmental political technological supply and demand |
Industry products | Industry products are the outcomes of manufacturing processes and include one or more of the following: clothing and footwear concrete and glass products tyres and plastic car components electronic components metal products |
Industry services | Industry services include one or more of: customer support product advice health and diet advice delivery services consulting services warrantees and/or guarantees |
Service standards | Service standards include one or more of the following: developing and maintaining product and service knowledge identifying customer needs and expectations correctly meeting reasonable needs and request of customers within acceptable time frames taking opportunities to enhance the quality of products and services dealing with conflict situations responding to customer complaints maintaining a positive and cooperative manner establishing relationships with customers following appropriate hygiene and safety procedures referring difficult complaints to appropriate persons |
Quality standards | Quality standards include one or more of the following: consistency standards quality specifications time requirements meeting customer requirements |