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Evidence Guide: MSMSUP390 - Use structured problem-solving tools

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSMSUP390 - Use structured problem-solving tools

What evidence can you provide to prove your understanding of each of the following citeria?

Identify the problem

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Identify variances from desired operating/output parameters and quality

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Define the extent, cause and nature of the problem by observation and investigation

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State and specify the problem clearly

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element

1

Identify the problem

1.1

Identify variances from desired operating/output parameters and quality

1.2

Define the extent, cause and nature of the problem by observation and investigation

1.3

State and specify the problem clearly

2

Determine fundamental cause of problem

2.1

Select problem-solving tool appropriate to the problem and the context

2.2

Identify possible causes based on experience and the use of problem-solving tools/analytical techniques

2.3

Develop possible cause statements

2.4

Determine fundamental cause

3

Determine corrective action

3.1

Consider all possible options for resolution of the problem

3.2

Consider strengths and weaknesses of possible options

3.3

Determine corrective action to remove the problem and possible future causes

3.4

Develop implementation plans identifying measurable objectives, resource needs and timelines in accordance with safety and operating procedures

3.5

Develop recommendations for ongoing monitoring and testing

4

Communicate recommendations

4.1

Prepare report on recommendations

4.2

Present recommendations to appropriate personnel

4.3

Follow up recommendations if required

Required Skills and Knowledge

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element

1

Identify the problem

1.1

Identify variances from desired operating/output parameters and quality

1.2

Define the extent, cause and nature of the problem by observation and investigation

1.3

State and specify the problem clearly

2

Determine fundamental cause of problem

2.1

Select problem-solving tool appropriate to the problem and the context

2.2

Identify possible causes based on experience and the use of problem-solving tools/analytical techniques

2.3

Develop possible cause statements

2.4

Determine fundamental cause

3

Determine corrective action

3.1

Consider all possible options for resolution of the problem

3.2

Consider strengths and weaknesses of possible options

3.3

Determine corrective action to remove the problem and possible future causes

3.4

Develop implementation plans identifying measurable objectives, resource needs and timelines in accordance with safety and operating procedures

3.5

Develop recommendations for ongoing monitoring and testing

4

Communicate recommendations

4.1

Prepare report on recommendations

4.2

Present recommendations to appropriate personnel

4.3

Follow up recommendations if required

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and demonstrate the ability to:

identify at least one (1) problem

analyse problem using at least one (1) analysis tool drawn from each of two (2) different groups of tools (basic, visual, process, business and organisation specific)

select the preferred solution

develop and use an implementation plan

communicate effectively with other personnel.

Evidence must be provided that demonstrates knowledge of:

relevant organisation procedures

risks, risk assessment and controls relevant to problem being analysed

targets and measures for output and quality

types and application of problem-solving tools/analytical techniques

relevant equipment and operational processes.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Regulatory framework

The latest version of all legislation, regulations, industry codes of practice and Australian/international standards, or the version specified by the local regulatory authority, must be used, and include one or more of the following:

legislative requirements, including work health and safety (WHS)

industry codes of practice and guidelines

environmental regulations and guidelines

Australian and other standards

licence and certification requirements

Procedures

All operations must be performed in accordance with relevant procedures.

Procedures are written, verbal, visual, computer-based or in some other form, and include one or more of the following:

emergency procedures

work instructions

standard operating procedures (SOPs)

safe work method statements (SWMS)

formulas/recipes

batch sheets

temporary instructions

any similar instructions provided for the smooth running of the plant

Problem-solving tools/ analytical techniques

Problem-solving tools/analytical techniques include one or more of:

basic techniques:

5 why’s

brainstorming

6 hats (Edward de Bono)

similarity/difference analysis

visual techniques:

Ishikawa/fishbone diagrams

logic tree

histograms/Pareto analysis

scattergrams

process-based tools:

flow charts

process logic/process requirements

cause and effect diagrams/charts

divide and conquer

control charts and run charts (Shewhart charts)

business/interpersonal techniques:

force field analysis

strengths, weaknesses, opportunities, threats (SWOT) analysis

plan, do, check, act (PDCA)/define, measure, analyse, improve, control (DMAIC)

other structured processes defined in organisation procedures, (e.g. TapRoot)

Corrective actions

Corrective actions will include one or more of the following:

consideration of at least two alternative solutions

benefit-cost analysis (at least semi-quantitative, need not be in $ terms)

health, safety and environment (HSE) impacts and controls

risk assessment (HSE, business and project)

determination of the preferred solution or a priority ranked shortlist

Implementation plans

Implementation plans to solve problems will include:

specific, measurable, achievable, relevant, timed (SMART) objectives

resource requirements (people, finances, plant/equipment, materials/consumables, time, skills and knowledge)

methods for reaching objectives

timelines

methods of checking and adjusting adherence to plan (e.g. communication and follow-up)

Problems

A ‘problem’ in this context should be interpreted as ‘an opportunity for improvement’, not just something causing faulty product, product faults or process irregularities/breakdowns and will include one or more of the following:

intractable process difficulty

observed process waste/inefficiency (‘Muda’)

issue with materials/components

procedures/practices/process conditions which might be improved