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Evidence Guide: MSS015016A - Implement and monitor reengineering for sustainability

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS015016A - Implement and monitor reengineering for sustainability

What evidence can you provide to prove your understanding of each of the following citeria?

Determine the need for reengineering

  1. Choose a process for improvement
  2. Analyse process performance
  3. Compare reengineering approach with other process improvement methodologies
  4. Confirm the need for reengineering
Choose a process for improvement

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse process performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Compare reengineering approach with other process improvement methodologies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm the need for reengineering

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine process objectives

  1. Identify stakeholders in the process
  2. Research and define perceived stakeholder benefit from process
  3. Translate perceived benefits into product and process specifications
  4. Collect current available metrics on process performance
  5. Determine metrics for monitoring future sustainability related and other process performance
Identify stakeholders in the process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Research and define perceived stakeholder benefit from process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Translate perceived benefits into product and process specifications

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Collect current available metrics on process performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine metrics for monitoring future sustainability related and other process performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate reengineering study

  1. Organise appointment of reengineering team
  2. Determine impact on suppliers and customers during and after reengineering
  3. Acquire required resources and authorities to proceed
  4. Develop descriptions of alternative processes which will deliver required specifications
  5. Short-list most likely alternatives
  6. Evaluate short-listed alternatives
  7. Rank evaluated short-listed alternatives by desirability
Organise appointment of reengineering team

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine impact on suppliers and customers during and after reengineering

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Acquire required resources and authorities to proceed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop descriptions of alternative processes which will deliver required specifications

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Short-list most likely alternatives

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate short-listed alternatives

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Rank evaluated short-listed alternatives by desirability

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement preferred option

  1. Select preferred option
  2. Develop implementation plan for preferred option
  3. Negotiate required resources with relevant stakeholders
  4. Negotiate timelines and measures/indicators of success with change stakeholders
  5. Acquire and deploy resources required to achieve agreed responses
  6. Monitor implementation and take action as required to achieve required responses
  7. Renegotiate with relevant stakeholders as necessary
Select preferred option

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop implementation plan for preferred option

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate required resources with relevant stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate timelines and measures/indicators of success with change stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Acquire and deploy resources required to achieve agreed responses

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor implementation and take action as required to achieve required responses

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Renegotiate with relevant stakeholders as necessary

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recommend further improvements

  1. Measure improvements actually obtained
  2. Identify non-compliances with planned improvements
  3. Determine additional improvements desirable
Measure improvements actually obtained

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify non-compliances with planned improvements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine additional improvements desirable

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Overview of assessment

A person who demonstrates competency in this unit must be able to compare reengineering to other options for sustainability improvement, facilitate and implement a reengineering study and suggest further improvements.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessors must be satisfied that the candidate can competently and consistently apply the skills covered in this unit of competency in new and different situations and contexts. Critical aspects of assessment and evidence include:

comparing reengineering to other possible solutions to sustainability issues

understanding and collecting metrics on current and future process performance

implementing a reengineering process to achieve desired sustainability objectives

using of benefit/cost and brainstorming techniques appropriately.

Context of and specific resources for assessment

This unit of competency is to be assessed in the workplace or a simulated workplace environment.

Assessment should emphasise a workplace context and procedures found in the candidate’s workplace.

This unit of competency may be assessed with other relevant units addressing sustainability at the enterprise level or other units requiring the exercise of the skills and knowledge covered by this unit.

The competencies covered by this unit would be demonstrated by an individual working alone or as part of a team.

Method of assessment

In all cases, practical assessment should be supported by questions to assess underpinning knowledge and those aspects of competency which are difficult to assess directly.

Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate ethnicity, age, gender, demographics and disability.

The language, literacy and numeracy demands of assessment should not be greater than those required to undertake the unit of competency in a work-like environment.

Guidance information for assessment

Required Skills and Knowledge

Required knowledge includes:

benchmarking

process analysis techniques

process improvement methodologies:

kaizen

kaizen blitz

technical optimisation approaches

reengineering

calculation of cost/benefit

brainstorming techniques

cost-benefit analysis techniques

project improvement planning/scheduling

process monitoring and critical measures

root cause analysis and other problem-solving techniques

Required skills include:

communicating and negotiating with internal and external stakeholders

analysing equipment operation and processes for sustainability impacts

brainstorming

planning implementation of a project

undertaking formal problem-solving processes

Range Statement

Process

Process may include:

any manufacturing, administrative, information technology or business process in a manufacturing value chain

Process performance

Process performance must include:

sustainability related performance and should also include other relevant performance measures

Analysis may include:

benchmarking comparisons

comparison with theoretical performance

comparisons with regulatory requirements

examination of operational and maintenance records

consultation with operational and maintenance staff to identify informal history (e.g. excessive effort in ‘work arounds’, and making it work in spite of the system)

conflicts in the organisation

an extremely high frequency of meetings

excessive use of non-structured communication (memos and emails)

Process improvement methodologies

Process improvement methodologies may include:

kaizen

kaizen blitz

technical optimisation approaches

reengineering, including new plant and equipment, modification of existing plant and equipment and changes to specification of product or process

Customer

Customer includes:

the user of what the process produces

Product

Product includes:

goods

services

Desirability ranking

Desirability ranking includes:

direct dollar benefit/cost

customer benefits

stakeholder perception:

shareholders

employees

community

regulators

financial community

other

life cycle improvements

flexibility to adapt to future needs