NTISthis.com

Evidence Guide: MSS017005A - Manage a major sustainability non-conformance

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS017005A - Manage a major sustainability non-conformance

What evidence can you provide to prove your understanding of each of the following citeria?

Determine extent and nature of non-conformance

  1. Determine commencement, type and expected duration of non-conformance
  2. Liaise with internal stakeholders to determine impact
  3. Liaise with value chain members to determine impact
  4. Determine impact on current operations and order fulfilment
  5. Determine impact of non-conformance on local community and other stakeholders
  6. Determine regulatory implications of non-conformance
  7. Summarise impact on organisation and value chain member’s viability
Determine commencement, type and expected duration of non-conformance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with internal stakeholders to determine impact

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with value chain members to determine impact

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine impact on current operations and order fulfilment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine impact of non-conformance on local community and other stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine regulatory implications of non-conformance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Summarise impact on organisation and value chain member’s viability

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine priorities and actions

  1. Develop possible responses appropriate to the situation
  2. Determine possible timing of possible responses
  3. Identify required resources for the responses developed
  4. Evaluate possible responses and select/short-list responses
  5. Select response and organise resources, as appropriate
Develop possible responses appropriate to the situation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine possible timing of possible responses

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify required resources for the responses developed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate possible responses and select/short-list responses

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select response and organise resources, as appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify information needs

  1. Determine regulatory compliance needs
  2. Determine the information needs of other stakeholders
  3. Identify the sources of required information
  4. Arrange to collect required information
  5. Report information to stakeholders, as appropriate
  6. Arrange for updating of information disseminated on a timely basis, as appropriate
Determine regulatory compliance needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine the information needs of other stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify the sources of required information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrange to collect required information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report information to stakeholders, as appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrange for updating of information disseminated on a timely basis, as appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement immediate response

  1. Initiate responses and establish data and other information collection procedures
  2. Analyse data and other information as it comes to hand
  3. Determine progress of responses to achieving required outcomes
  4. Modify responses as required to better achieve desired outcomes
Initiate responses and establish data and other information collection procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse data and other information as it comes to hand

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine progress of responses to achieving required outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Modify responses as required to better achieve desired outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan for conformance

  1. Determine root cause of non-conformance
  2. Determine impacts on sustainability strategy and tactics
  3. Develop plan to ensure continued conformance
  4. Initiate implementation of plan
  5. Monitor implementation of plan and take appropriate action
Determine root cause of non-conformance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine impacts on sustainability strategy and tactics

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop plan to ensure continued conformance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Initiate implementation of plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor implementation of plan and take appropriate action

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conclude and review response

  1. Conduct a debrief and complete reports, as required
  2. Evaluate and review response and procedures
  3. Evaluate and document effectiveness of the response function and its interaction/communication with stakeholders
  4. Recommend improvements to prevent a recurrence and improve response for other non-conformances
  5. Communicate reports, as appropriate
Conduct a debrief and complete reports, as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate and review response and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate and document effectiveness of the response function and its interaction/communication with stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recommend improvements to prevent a recurrence and improve response for other non-conformances

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate reports, as appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Overview of assessment

A person who demonstrates competency in this unit must be able to plan for sustainability related non-conformances and implement appropriate responses to non-conformances, including establishing priorities for immediate response and processes to establish root cause of the non-conformance.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessors must be satisfied that the candidate can competently and consistently apply the skills covered in this unit of competency in new and different situations and contexts. Critical aspects of assessment and evidence include:

analysing the situation

applying an appropriate quick fix

implementing an appropriate long term response

communicating the above as appropriate

Context of and specific resources for assessment

This unit of competency is to be assessed in the workplace or a simulated workplace environment.

Assessment should emphasise a workplace context and procedures found in the candidate’s workplace.

This unit of competency may be assessed with other relevant units addressing sustainability at the enterprise level or other units requiring the exercise of the skills and knowledge covered by this unit.

The competencies covered by this unit would be demonstrated by an individual working alone or as part of a team.

Method of assessment

In all cases, practical assessment should be supported by questions to assess underpinning knowledge and those aspects of competency which are difficult to assess directly.

Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate ethnicity, age, gender, demographics and disability.

The language, literacy and numeracy demands of assessment should not be greater than those required to undertake the unit of competency in a work-like environment.

Guidance information for assessment

Required Skills and Knowledge

Required skills

Required skills include:

conducting situation analysis

interpreting and manipulating data

prioritising

determining and managing risk

applying decision making in a complex environment, including contingency assessment, and adjustment of decision process to match changes in speed, scope or complexity of non -conformance

communicating complex information at all levels

applying formal problem-solving techniques, including root cause analysis

consulting and negotiating with internal and external stakeholders

drafting reports

Required knowledge

Required knowledge includes:

process and changes which occur at each step in selected value chain

principles of sustainability

causes of adverse ecological impacts and methods of controlling/reducing them

causes of adverse social impacts and methods of controlling/reducing them

causes of adverse economic impacts and methods of controlling/reducing them

root cause analysis

hierarchy of hazard control and its application to sustainability hazards

sustainability hierarchy

relevant legislation, regulation and protocols, government incentives and other initiatives

risk analysis and its application to sustainability risks

customer needs as distinct from wants

sources of additional resources

Range Statement

Sustainability

Sustainability incorporates the three aspects of:

survival of the ecology/physical environment (to manage the impact of the business to ensure the survival of the physical environment)

economic viability (efficiency, cost and waste reduction and competitiveness to support survival of the business)

social sustainability (to manage the impact of the business to ensure its continued survival within the community and the survival of the community)

Portion of the value chain

Value chain is the sequence of activities that a firm undertakes to create value/product (good or service). Portion of the value chain includes sections internal or external to the organisation.

Impact of non-conformance

Impact of non-conformance may have a wide range which might include:

negligible impact

fines or other organisation legal penalties

personal fines, jail terms or other personal penalties

court litigation or similar

remediation costs

loss of market share

loss of brand viability

loss of licence to operate

Other stakeholders

Other stakeholders may include, but are not limited to:

regulatory bodies, such as local councils and environmental protection agencies

customers/clients

suppliers

service suppliers

Responses

Responses include:

the resources used in reaction to the non-conformance as well as the actual process/method of the response

Immediate response

Immediate response may not address long-term issues but simply aims to control the current situation and prevent escalation

Plan for conformance

Plan for conformance is to resume normal operations in such a way that there is sustainability conformance either because:

the temporary situation has been corrected

the process has been adapted to the permanent change in the environment

Sustainability issues of particular relevance

Sustainability issues of particular relevance include:

particular sensitivities of the local ecology, such as:

endangered species

sensitive local flora/fauna

material scarcity

water availability

general ecology issues and regulations, such as:

climate change and carbon footprint

pollution control measures

particular local social issues, such as:

distortions to the housing market

disruption to local lifestyles

general social issues, such as:

corporate citizenship

use or/deterioration to infrastructure

particular local economic issues, such as:

cost of capital

profit margins

competition

general economic issues, such as:

state of the economy

stage of the business cycle

other issues, such as those identified by AS/NZS ISO 14000 Environmental Management Standards

Significance of impact

Significance of impact includes:

permanent loss or degradation

loss or degradation which inhibits use by the following generation

temporary degradation requiring remediation

temporary degradation which is self-remediating

speed of change/degradation/loss

Appropriate response

Appropriate response includes:

application of the hierarchy of hazard control to sustainability hazards

when the impact cannot be prevented application of mitigation and amelioration techniques, such as:

capture and storage (e.g. scrubbing) and similar ‘end of pipe’ solutions

dilution/dispersion and similar techniques which reduce concentration but not amount

other approaches which meet the sustainability requirements