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Evidence Guide: MSS403041A - Facilitate breakthrough improvements

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS403041A - Facilitate breakthrough improvements

What evidence can you provide to prove your understanding of each of the following citeria?

Prepare for improvement event

  1. Engage team members in the improvement event
  2. Identify process or processes to be targeted in the improvement event
  3. Assist team members to identify how their own roles contribute to value to the customer
  4. Assist team to identify the boundaries of the event, including any imposed exclusions
  5. Identify key process indicators and other information required for improvement event
  6. Identify skill needs for personnel engaged in breakthrough improvement event and arrange for any required training
  7. Establish communication processes with sponsor and stakeholders
Engage team members in the improvement event

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify process or processes to be targeted in the improvement event

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assist team members to identify how their own roles contribute to value to the customer

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assist team to identify the boundaries of the event, including any imposed exclusions

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify key process indicators and other information required for improvement event

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify skill needs for personnel engaged in breakthrough improvement event and arrange for any required training

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Establish communication processes with sponsor and stakeholders

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of the ability to:

interpret operations, processes and products in terms of value to the customer

identify, analyse and evaluate information from a variety of sources to identify opportunities for breakthrough improvements

lead and motivate others in planning, implementing and sustaining improvements.

Context of and specific resources for assessment

Assessment of performance must be undertaken in a workplace using or implementing one or more competitive systems and practices.

Access may be required to:

workplace procedures and plans relevant to work area

specifications and documentation relating to planned, currently being implemented, or implemented changes to work processes and procedures relevant to the assessee

documentation and information in relation to production, waste, overheads and hazard control/management

reports from supervisors/managers

case studies and scenarios to assess responses to contingencies.

Method of assessment

A holistic approach should be taken to the assessment.

Competence in this unit may be assessed by using a combination of the following to generate evidence:

demonstration in the workplace

workplace projects

suitable simulation

case studies/scenarios (particularly for assessment of contingencies, improvement scenarios, and so on)

targeted questioning

reports from supervisors, peers and colleagues (third-party reports)

portfolio of evidence

In all cases it is expected that practical assessment will be combined with targeted questioning to assess underpinning knowledge.

Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate ethnicity, age, gender, demographics and disability.

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and appropriate to the oracy, language and literacy capacity of the candidate and the work being performed.

Required Skills and Knowledge

Required skills

Required skills include:

facilitating groups of people who may not normally work together

analysing information and data to identify variation and evaluate improvements

measuring and calculating performance variables

facilitating team goals, activities, communications and accessing resources

planning and prioritising team activities

solving problems to root cause

identifying waste (muda)

communicating with personnel at all levels in relation to team activities and improvement projects

visualising normal operations and procedures in terms of flow and contribution to customer value

contributing to procedure review and/or development

identifying gaps in skills and/or knowledge and options to address them

Required knowledge

Required knowledge includes:

team and organisation deliverables and processes used to achieve them

how organisation operations and processes contribute to the value stream

types of waste (muda) and imposed exclusions

organisational policies, plans and procedures

methods of identifying and evaluating options

occupational health and safety (OHS) requirements relevant to the target work areas

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Competitive systems and practices

Competitive systems and practices may include, but are not limited to:

lean operations

agile operations

preventative and predictive maintenance approaches

monitoring and data gathering systems, such as Systems Control and Data Acquisition (SCADA) software, Enterprise Resource Planning (ERP) systems, Materials Resource Planning (MRP) and proprietary

statistical process control systems, including six sigma and three sigma

Just in Time (JIT), kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree

Competitive systems and practices should be interpreted so as to take into account:

the stage of implementation of competitive systems and practices

the size of the enterprise

the work organisation, culture, regulatory environment and the industry sector

Team

Team for the purposes of this unit means any group of employees engaged in a breakthrough improvement event. Examples include:

a permanent formally identified team

a sub-group of a team

a specially established group for the breakthrough event (e.g. a combined production/administration/ logistics group convened for a breakthrough event addressing delivery issues)

Scope and benefit statements

Scope and benefit statements of improvement project may include:

description of the business

the target work process

what key stakeholders seek from the improvement project

a mission for the event

a set of goals

a statement of the do's and don'ts for the improvement project

Boundaries

Boundaries define the extent and limits of the breakthrough improvement event. Typically they define:

the start and end point of the process being targeted

the steps of the process to be included and excluded

specific job roles or related processes to be included or excluded

timeframe for the event

Sponsor

Sponsor includes:

a person who is committed to achieving improvements and who has the authority to approve and allocate resources to support the activities and ensuing changes. Typically the sponsor will be a middle or senior manager in the organisation or the business owner

Breakthrough improvement

A breakthrough improvement (also known as kaizen blitz) is one that delivers a better ratio of value-add to non-value add from the customer perspective. It is characterised by:

using a formal process

being a discrete targeted activity that is achieved in a relatively short timeframe

delivering significant level of improvement

Mechanisms

Mechanisms to communicate and sustain improvements may include:

scheduled audits

regular monitoring and/or reporting activities

use of visual aids, such as targets and progress boards, process charts and procedure posters

communications, such as standing items for team meetings, email reminders or updates

Imposed exclusions

Imposed exclusions are wastes (muda) that are required but do not add value. They should be formally identified as muda in the competitive systems implmentation. Examples include:

equipment excluded from efficiency or layout review because of budget constraints

regulatory requirements that do not add value

organisation requirements, policies or procedures beyond the influence of the team

Key process indicators

Key process indicators may include:

statistical process control data/charts

orders

lost time, injury and other OHS records

equipment reliability charts

Team

Team includes:

formally designated teams

informal groups of employees

other stakeholders who may be brought together for a breakthrough improvement event