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Evidence Guide: MSS405013A - Facilitate holistic culture improvement in an organisation

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS405013A - Facilitate holistic culture improvement in an organisation

What evidence can you provide to prove your understanding of each of the following citeria?

Facilitate a company wide appreciation for the competitive systems and practices strategy

  1. Communicate with all levels of the organisation the objectives and benefits of a competitive systems and practices strategy
  2. Communicate to all levels of the organisation the techniques and methods that will be used in achieving the competitive systems and practices strategy
  3. Facilitate the development of a systems approach to how the organisation works
  4. Establish mechanisms to measure current understanding and support for competitive systems and practices amongst employees and other stakeholders
  5. Set targets for culture improvement from measurement of current understanding and support for competitive systems and practices
  6. Demonstrate a constancy of purpose for the organisation in the push for the continual improvement in all activities
  7. Break down any communication barriers between parts of the organisation that may inhibit the competitive systems and practices strategy
  8. Develop a work structure that allows for everyone to participate and be heard in the transformation of the organisation
Communicate with all levels of the organisation the objectives and benefits of a competitive systems and practices strategy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate to all levels of the organisation the techniques and methods that will be used in achieving the competitive systems and practices strategy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate the development of a systems approach to how the organisation works

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish mechanisms to measure current understanding and support for competitive systems and practices amongst employees and other stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Set targets for culture improvement from measurement of current understanding and support for competitive systems and practices

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Demonstrate a constancy of purpose for the organisation in the push for the continual improvement in all activities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Break down any communication barriers between parts of the organisation that may inhibit the competitive systems and practices strategy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop a work structure that allows for everyone to participate and be heard in the transformation of the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of the ability to:

identify the competitive systems and practices used in the organisation

identify changes to work flowing from the implementation of the relevant competitive systems and practices

encourage monitoring of KPIs by employees for their own work

implement and monitor changes designed to improve team culture

establish and monitor employee culture key performance indicators.

Context of and specific resources for assessment

Assessment of performance must be undertaken in a workplace using or implementing one or more competitive systems and practices.

Access may be required to:

workplace procedures and plans relevant to work area

specifications and documentation relating to planned, currently being implemented, or implemented changes to work processes and procedures relevant to the assessee

documentation and information in relation to production, waste, overheads and hazard control/management

reports from supervisors/managers

case studies and scenarios to assess responses to contingencies.

Method of assessment

A holistic approach should be taken to the assessment.

Competence in this unit may be assessed by using a combination of the following to generate evidence:

demonstration in the workplace

workplace projects

suitable simulation

case studies/scenarios (particularly for assessment of contingencies, improvement scenarios, and so on)

targeted questioning

reports from supervisors, peers and colleagues (third-party reports)

portfolio of evidence.

In all cases it is expected that practical assessment will be combined with targeted questioning to assess underpinning knowledge.

Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate ethnicity, age, gender, demographics and disability.

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and appropriate to the oracy, language and literacy capacity of the candidate and the work being performed.

Required Skills and Knowledge

Required skills

Required skills include:

analysing the competitive operational techniques being implemented in the organisation and the stage of implementation, including identifying people, related needs and issues

using formal problem solving procedures, such as root cause analysis (RCA)

developing formal and informal communication procedures with others in work area, team leaders and other employees relevant to competitive systems and practices

establishing processes for communication of organisation goals and KPIS, especially in regards to standardisation, elimination of waste and quality changes

establishing sources of assistance in the organisation for people experiencing difficulty with competitive systems and practices changes

interpreting procedures and instructions relevant to own expertise for others

establishing KPIs for own work

Required knowledge

Required knowledge includes:

features and benefits of common competitive operational practices, including:

Just in Time (JIT) and kanban systems

preventative maintenance

5S housekeeping

continuous improvement processes (e.g. kaizen)

waste (muda) elimination

formal problem solving procedures (e.g. RCA)

standardised work

operations and products of the organisation sufficient to understand employee responsibilities and skills and relevance to competitive systems and practices implementation

employee assistance mechanisms in the organisation

survey and other techniques to measure employee support and culture

principles of change management

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Competitive systems and practices

Competitive systems and practices may include, but are not limited to:

lean operations

agile operations

preventative and predictive maintenance approaches

monitoring and data gathering systems, such as Systems Control and Data Acquisition (SCADA) software, Enterprise Resource Planning (ERP) systems, Materials Resource Planning (MRP) and proprietary systems

statistical process control systems, including six sigma and three sigma

JIT, kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree

Competitive systems and practices should be interpreted so as to take into account:

the stage of implementation of competitive systems and practices

the size of the enterprise

the work organisation, culture, regulatory environment and the industry sector

Systems approach

A systems approach enables persons to see how work gets done and effect of changes and shows the internal/external relationships through which products and services are produced and may include considerations of:

customer

supplier

value stream member

member of the public

other external individual, group or organisation

Mechanisms to measure current understanding and support for competitive systems and practices

Understanding and support for competitive systems and practices may be measured through a variety of qualitative and quantitative methods, including:

employee surveys

information from toolbox meetings and other employee consultations

monitoring of suggestion schemes

individual consultations with selected employees and employee representatives

Work structures

Work structures may include:

use of teams (e.g. self-directed and cross functional)