The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of the ability to:

identify capacity constrained process implement drum-buffer-rope strategy

analyse causes of constrained capacity and develop a response strategy.

Context of and specific resources for assessment

Assessment of performance must be undertaken in a workplace using or implementing one or more competitive systems and practices.

Access may be required to:

workplace procedures and plans relevant to work area

specifications and documentation relating to planned, currently being implemented, or implemented changes to work processes and procedures relevant to the assessee

documentation and information in relation to production, waste, overheads and hazard control/management

reports from supervisors/managers

case studies and scenarios to assess responses to contingencies

minutes of meetings and other records relevant to determining and dealing with the core conflict.

Method of assessment

A holistic approach should be taken to the assessment.

Competence in this unit may be assessed by using a combination of the following to generate evidence:

demonstration in the workplace

workplace projects

suitable simulation

case studies/scenarios (particularly for assessment of contingencies, improvement scenarios, and so on)

targeted questioning

reports from supervisors, peers and colleagues (third-party reports)

portfolio of evidence.

In all cases it is expected that practical assessment will be combined with targeted questioning to assess underpinning knowledge.

Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate ethnicity, age, gender, demographics and disability.

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and appropriate to the oracy, language and literacy capacity of the candidate and the work being performed.

Required skills

Required skills include:

identifying steps and processes in current operations system

identifying current performance against key performance indicators (KPIs)

determining where performance especially sub-optimal performance relates to unique factors or is a manifestation of other symptoms/circumstances

manipulating data

communicating with relevant people and asking leading questions

developing strategic plans for change including identification of:

what to change

goal of change

how to make the change

how to measure the change

resources required for change

timeline

Required knowledge

Required knowledge includes:

theory of constraints, including:

the five focusing steps

types of constraints, including capacity, policy, human resources (HR), market or supplier constraints

drum-buffer-rope or ‘choke-release’ methodology of reducing lead time through the organisation

the goals and objectives of the organisation

internal and external constraints

throughput, inventory and operating expenses

identifying KPI’s which create conflict and affect constraint performance

exploiting a constraint, which includes working through breaks on split shift systems, or the strategic use of overtime

subordinating which includes giving a constraint preference during breakdowns and supply

concepts of weakest link (drum), including difference between cost approach and throughput approach

duration (in production applications this is often known as material release buffer or inventory to protect the weakest link/constraint)

release timing of buffer (rope)

organisation processes, products and internal and external customers

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Competitive systems and practices

Competitive systems and practices may include, but are not limited to:

lean operations

agile operations

preventative and predictive maintenance approaches

monitoring and data gathering systems, such as Systems Control and Data Acquisition (SCADA) software, Enterprise Resource Planning (ERP) systems, Materials Resource Planning (MRP) and proprietary systems

statistical process control systems, including six sigma and three sigma

Just in Time (JIT), kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree

Competitive systems and practices should be interpreted so as to take into account:

the stage of implementation of competitive systems and practices

the size of the enterprise

the work organisation, culture, regulatory environment and the industry sector

Constraint

A constraint is anything in the organisation that prevents or makes it harder for the organisation to achieve improved performance. Constraints may be:

internal or external to the organisation

physical (equipment or material-based)

process-based (inefficient or wrong processes/policies/logistics)

people-based (poor training, communication)

market based (lack of demand)

Capacity constrained process

A key assumption in this unit and in the theory of constraints is that improved performance is limited by one (or at most a few) capacity constrained process

Internal constraint

Internal constraints exist where customers demand more than the organisation can deliver (e.g. product, performance and/or quality)

External constraint

External constraints exist where the organisation is producing more (product or services) than are wanted by customers

Drum-buffer-rope

Drum-buffer-rope (choke/release) is a system to avoid flooding the system with inventory. Raw materials are released at a rate to which the constraint can cope (i.e. to a rhythm set by the drum). A buffer is placed in front of the constraint and strictly managed to protect capacity loss

Non-productive time

Non-productive time may include:

quality losses

downtime

other availability losses