The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Establish requirements of thequality system
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Policies expressing the organisation's commitment to the quality system and processes are developed. Completed |
Evidence:
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Legislative requirements for enterprise quality systems are identified. Completed |
Evidence:
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Scope and objectives of the quality system are determined, including links with all enterprise operations, customers, suppliers and contractors. Completed |
Evidence:
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Quality performance standards, including customer and supplier service standards, are established consistent with the direction and goals of the enterprise. Completed |
Evidence:
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Resource requirements are identified and included in financial, human resource and operational plans. Completed |
Evidence:
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Design and prepare for the quality system
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Quality systems are selected and designed to meet enterprise, customer and regulatory requirements. Completed |
Evidence:
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Quality principles underpin all enterprise operations to achieve business goals and performance standards. Completed |
Evidence:
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Responsibilities for development, implementation and operation of the system are clearly defined and communicated. Completed |
Evidence:
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Personnel from all levels and areas of the organisation are involved in the development and implementation of the quality system. Completed |
Evidence:
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System components, procedures and supporting documentation are developed and validated. Completed |
Evidence:
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Consultative and communication strategies are developed to link the quality system with all aspects of enterprise operations. Completed |
Evidence:
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Supplier or contractor service standards and audit requirements are determined and negotiated. Completed |
Evidence:
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Performance measures and indicators are developed to measure performance against policies, goals and performance standards. Completed |
Evidence:
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Implement and monitor the quality system
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Implementation plan is prepared and resourced. Completed |
Evidence:
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Training plans to provide personnel at all levels with quality concepts and skills are prepared and resourced. Completed |
Evidence:
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Quality system requirements and customer focus are addressed in the establishment, operation and evaluation of all enterprise systems. Completed |
Evidence:
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Control and preventative action measures are identified and validated. Completed |
Evidence:
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Corrective action procedures are developed and monitored. Completed |
Evidence:
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Procedures for reporting, recording and responding to non-conformances and non-compliances are established. Completed |
Evidence:
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Customer and supplier service standards are monitored and documented. Completed |
Evidence:
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Quality data is collected and analysed, and implications reported. Completed |
Evidence:
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Quality costs and performance are monitored. Completed |
Evidence:
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Quality system is prepared for external review and approval by relevant authorities. Completed |
Evidence:
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Continuously improve the quality system
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Impacts of the quality system on enterprise operations are monitored and reviewed. Completed |
Evidence:
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Responses to customer complaints and requests are resolved and used to improve the system. Completed |
Evidence:
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Procedures for the ongoing identification and resolution of issues are established. Completed |
Evidence:
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Quality system is updated for changes in process, technical information, customer and regulatory requirements. Completed |
Evidence:
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Stakeholders are included in decision making and continuous improvement processes and strategies. Completed |
Evidence:
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Quality results, findings and conclusions are fed into improvement processes. Completed |
Evidence:
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Costs and benefits of the quality system are analysed. Completed |
Evidence:
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Quality goals and targets are continuously reviewed. Completed |
Evidence:
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Communicatequality outcomes
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Certification of product and processes consistent with quality outcomes is completed according to customer and regulatory requirements. Completed |
Evidence:
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Regulatory authorities and agencies are promptly notified of breaches and non-compliance incidents. Completed |
Evidence:
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Quality outcomes are used to promote public confidence in enterprise products and services. Completed |
Evidence:
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