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Evidence Guide: NWPGEN010 - Contribute to continuous improvement of quality systems

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

NWPGEN010 - Contribute to continuous improvement of quality systems

What evidence can you provide to prove your understanding of each of the following citeria?

Interpret and communicate quality system requirements

  1. Interpret the accreditation requirements for relevant water quality systems.
  2. Identify implications of non-conformance with quality accreditation requirements.
  3. Communicate requirements and implications to work colleagues.
  4. Review standard operating procedures to ensure compliance with current quality accreditation and legislative requirements.
Interpret the accreditation requirements for relevant water quality systems.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify implications of non-conformance with quality accreditation requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate requirements and implications to work colleagues.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review standard operating procedures to ensure compliance with current quality accreditation and legislative requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement quality systems

  1. Define individual roles and responsibilities in quality system implementation.
  2. Implement standard operating procedures to ensure compliance with quality systems.
  3. Record relevant data for quality system monitoring.
  4. Record and report observations of non-conformance with quality accreditation requirements.
Define individual roles and responsibilities in quality system implementation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement standard operating procedures to ensure compliance with quality systems.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record relevant data for quality system monitoring.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record and report observations of non-conformance with quality accreditation requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and correct quality system implementation problems

  1. Analyse system monitoring data to identify variances that indicate abnormal or sub-optimal performance.
  2. Review non-conformance reports to identify contributing factors.
  3. Identify corrective action to remove or control the risk of sub-optimal performance.
Analyse system monitoring data to identify variances that indicate abnormal or sub-optimal performance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review non-conformance reports to identify contributing factors.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify corrective action to remove or control the risk of sub-optimal performance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contribute to improvement of quality system implementation

  1. Develop recommendations for continuous improvement of work practices, methods, equipment and procedures.
  2. Consult all relevant work colleagues to refine recommendations.
  3. Document recommendations for quality system implementation improvements and record the required modifications in standard operating procedures.
Develop recommendations for continuous improvement of work practices, methods, equipment and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult all relevant work colleagues to refine recommendations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document recommendations for quality system implementation improvements and record the required modifications in standard operating procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interpret and communicate quality system requirements

  1. Interpret the accreditation requirements for relevant water quality systems.
  2. Identify implications of non-conformance with quality accreditation requirements.
  3. Communicate requirements and implications to work colleagues.
  4. Review standard operating procedures to ensure compliance with current quality accreditation and legislative requirements.
Interpret the accreditation requirements for relevant water quality systems.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify implications of non-conformance with quality accreditation requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate requirements and implications to work colleagues.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review standard operating procedures to ensure compliance with current quality accreditation and legislative requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement quality systems

  1. Define individual roles and responsibilities in quality system implementation.
  2. Implement standard operating procedures to ensure compliance with quality systems.
  3. Record relevant data for quality system monitoring.
  4. Record and report observations of non-conformance with quality accreditation requirements.
Define individual roles and responsibilities in quality system implementation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement standard operating procedures to ensure compliance with quality systems.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record relevant data for quality system monitoring.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record and report observations of non-conformance with quality accreditation requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and correct quality system implementation problems

  1. Analyse system monitoring data to identify variances that indicate abnormal or sub-optimal performance.
  2. Review non-conformance reports to identify contributing factors.
  3. Identify corrective action to remove or control the risk of sub-optimal performance.
Analyse system monitoring data to identify variances that indicate abnormal or sub-optimal performance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review non-conformance reports to identify contributing factors.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify corrective action to remove or control the risk of sub-optimal performance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contribute to improvement of quality system implementation

  1. Develop recommendations for continuous improvement of work practices, methods, equipment and procedures.
  2. Consult all relevant work colleagues to refine recommendations.
  3. Document recommendations for quality system implementation improvements and record the required modifications in standard operating procedures.
Develop recommendations for continuous improvement of work practices, methods, equipment and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult all relevant work colleagues to refine recommendations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document recommendations for quality system implementation improvements and record the required modifications in standard operating procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Interpret and communicate quality system requirements

1.1 Interpret the accreditation requirements for relevant water quality systems.

1.2 Identify implications of non-conformance with quality accreditation requirements.

1.3 Communicate requirements and implications to work colleagues.

1.4 Review standard operating procedures to ensure compliance with current quality accreditation and legislative requirements.

2. Implement quality systems

2.1 Define individual roles and responsibilities in quality system implementation.

2.2 Implement standard operating procedures to ensure compliance with quality systems.

2.3 Record relevant data for quality system monitoring.

2.4 Record and report observations of non-conformance with quality accreditation requirements.

3. Identify and correct quality system implementation problems

3.1 Analyse system monitoring data to identify variances that indicate abnormal or sub-optimal performance.

3.2 Review non-conformance reports to identify contributing factors.

3.3 Identify corrective action to remove or control the risk of sub-optimal performance.

4. Contribute to improvement of quality system implementation

4.1 Develop recommendations for continuous improvement of work practices, methods, equipment and procedures.

4.2 Consult all relevant work colleagues to refine recommendations.

4.3 Document recommendations for quality system implementation improvements and record the required modifications in standard operating procedures.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Interpret and communicate quality system requirements

1.1 Interpret the accreditation requirements for relevant water quality systems.

1.2 Identify implications of non-conformance with quality accreditation requirements.

1.3 Communicate requirements and implications to work colleagues.

1.4 Review standard operating procedures to ensure compliance with current quality accreditation and legislative requirements.

2. Implement quality systems

2.1 Define individual roles and responsibilities in quality system implementation.

2.2 Implement standard operating procedures to ensure compliance with quality systems.

2.3 Record relevant data for quality system monitoring.

2.4 Record and report observations of non-conformance with quality accreditation requirements.

3. Identify and correct quality system implementation problems

3.1 Analyse system monitoring data to identify variances that indicate abnormal or sub-optimal performance.

3.2 Review non-conformance reports to identify contributing factors.

3.3 Identify corrective action to remove or control the risk of sub-optimal performance.

4. Contribute to improvement of quality system implementation

4.1 Develop recommendations for continuous improvement of work practices, methods, equipment and procedures.

4.2 Consult all relevant work colleagues to refine recommendations.

4.3 Document recommendations for quality system implementation improvements and record the required modifications in standard operating procedures.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

interpreting a range of complex and technical documents, including relevant:

regulatory, legislative, licensing and organisational requirements

codes and standards

specifications

organisational policies

communicating effectively with a range of relevant parties to articulate complex ideas

analysing and evaluating reports

interpreting, maintaining and checking records and documents

identifying opportunities for improved water management

implementing operational plans collaboratively and effectively

monitoring assets to ensure performance meets specifications in management plans

analysing problems and applying appropriate remedial solutions

performing various calculations to provide data for the analysis and development of options and solutions

identifying hazards and developing appropriate responses to control and mitigate risks

interpreting and communicating the accreditation requirements for, and implications of non-conformance

monitoring quality systems and reporting non-conformance

analysing data and proposing improvements

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

relevant legislation, standards and workplace policies and procedures

relevant quality standards and systems, including:

Australian Drinking Water Guidelines

HACCP

ISO 9000 series quality management and quality assurance standards

ISO 14001 environmental management systems

quality improvement tools and techniques including statistical process control

communication channels and consultative arrangements

procedures for addressing non-compliance

risk assessments

control charts and control limits