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Evidence Guide: PMAOMIR321B - Manage communication systems during an incident

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PMAOMIR321B - Manage communication systems during an incident

What evidence can you provide to prove your understanding of each of the following citeria?

Check existing communications systems

  1. Check that the available communications systems are operable
  2. Ensure that personnel are available and trained to use the existing facilities
  3. Ensure that recording systems are in place to enable accurate recording of data.
Check that the available communications systems are operable

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that personnel are available and trained to use the existing facilities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that recording systems are in place to enable accurate recording of data.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide necessary communications systems

  1. Identify stakeholders in the incident management process
  2. Identify the communication needs of these stakeholders
  3. Plan for the acquisition and deployment of the systems necessary to provide the communication needs
  4. Acquire, set up and put into operation the communications systems as required
  5. Allocate and train personnel as required to support the communication systems provided.
Identify stakeholders in the incident management process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify the communication needs of these stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan for the acquisition and deployment of the systems necessary to provide the communication needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Acquire, set up and put into operation the communications systems as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Allocate and train personnel as required to support the communication systems provided.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare contingency plans

  1. Review the incident information available to estimate possible future communication requirements
  2. Prepare contingency plans for communication requirements, including all equipment, facilities, resources and people
  3. Manage the contingency plan to ensure that systems are provided as required
  4. Review and update the requirements throughout the incident
Review the incident information available to estimate possible future communication requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare contingency plans for communication requirements, including all equipment, facilities, resources and people

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage the contingency plan to ensure that systems are provided as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review and update the requirements throughout the incident

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Keep a record of the incident

  1. Maintain a chronological record of the incident, the needs, resources and solutions as the incident progresses
  2. Prepare a report, including recommendations for the future, at the conclusion of the incident
Maintain a chronological record of the incident, the needs, resources and solutions as the incident progresses

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare a report, including recommendations for the future, at the conclusion of the incident

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Control hazards concerned with the communications systems

  1. Identify hazards in the work environment
  2. Assess the risks arising from those hazards
  3. Implement measures to control those risks in line with procedures and duty of care
Identify hazards in the work environment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess the risks arising from those hazards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement measures to control those risks in line with procedures and duty of care

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond to problems

  1. Identify possible problems in equipment or process
  2. Determine which problems need action
  3. Determine possible fault causes
  4. Rectify problem(s) using appropriate solution(s) within area of responsibility
  5. Follow through items initiated until final resolution has occurred
  6. Report problems outside area of responsibility to designated person.
Identify possible problems in equipment or process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine which problems need action

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine possible fault causes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Rectify problem(s) using appropriate solution(s) within area of responsibility

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow through items initiated until final resolution has occurred

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report problems outside area of responsibility to designated person.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Assessment for this unit of competency will be by way of simulation or observation under incident conditions. The unit will be assessed in as holistic a manner as is practical and may be integrated with the assessment of other relevant units of competency. Assessment will occur over a range of situations which can include a variety of incident circumstances.

Simulations must, as closely as possible, approximate actual incident conditions and should be based on the actual facility. Assessments should include walk-throughs of the relevant competency components and may include the use of case studies/scenarios and role plays.

This unit of competency requires a significant body of knowledge which will be assessed through questioning and the use of 'what-if' scenarios both in the facility (during demonstration of normal operations and walk-throughs of abnormal operations) and off the site.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Competence must be demonstrated in the ability to recognise and analyse potential situations requiring action and then in implementing appropriate responsive action. The emphasis should be on the ability to deal effectively with the incident or to contribute effectively to the recovery from the incident.

Consistent performance should be demonstrated. In particular look to see that:

key communication channels are identified and maintained

information is supplied to the key personnel involved in the incident

appropriate documentation including reports, journal entries, logs and/or clearances are completed in accordance with procedures.

These assessment activities should include a range of problems, including new, unusual and improbable situations which may have been generated from past workplace incident history, incidents in similar workplaces around the world, hazard analysis activities and/or similar sources.

Context of and specific resources for assessment

Assessment will require (1) access to an accurately simulated environment in the absence of an on-site incident environment, or (2) a suitable method of gathering evidence of responding ability over a range of situations. A bank of scenarios/case studies/what-ifs will be required as will a bank of questions which will be used to probe the reasoning behind the observable actions.

Method of assessment

In all plants it may be appropriate to assess this unit concurrently with relevant teamwork and communication units.

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and appropriate to the oracy, language and literacy capacity of the assessee and the work being performed.

Required Skills and Knowledge

This describes the essential skills and knowledge and their level, required for this unit.

Required skills

Competence includes the ability to isolate the causes of issues within the incident response system and to be able to distinguish between causes of issues indicated by:

difficulties in operations and use of communications systems during an incident

failure of equipment

lack of suitably trained or specialised personnel.

Required knowledge

Competence includes an understanding of the communication needs of the organisation and the facilities and equipment which may be able to produce it. In particular it includes:

details of the existing communication systems

alternative communications systems, their suitability and availability

contingency planning

acquisition and provision of communications capability

reporting procedures of the organisation.

Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the Performance Criteria, is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs if the candidate, accessibility of the item, and local industry and regional contexts.

Codes of practice/ standards

Where reference is made to industry codes of practice, and/or Australian/international standards, the latest version must be used.

Context

This unit of competency includes all such items of equipment and unit operations which form part of the incident response system. In your facility this may include:

telephone equipment, including handsets, switchboards, satellites and lines

mobile phones, fax machines, video conferencing, messaging/paging

computers, Internet, email

radio systems (HF, VHF)

printers, copiers and supplies.

Typical problems for your facility may include:

damage to existing infrastructure

availability of equipment and resources

lack of specialised and/or trained people

volume of communications being received.

Health, safety and environment (HSE)

All operations to which this unit applies are subject to stringent health, safety and environment requirements, which may be imposed through State or Federal legislation, and these must not be compromised at any time. Where there is an apparent conflict between Performance Criteria and HSE requirements, the HSE requirements take precedence.

Relationship to Major Hazard Facility Legislation

Organisations within the Chemical, Hydrocarbons and Oil Refining industries may find themselves falling under the provisions of various Major Hazard Facilities legislation. In developing this unit consideration has been given to the requirements of Sections 8 and 9 of the National Standard for the Control of Major Hazard Facilities [NOHSC:1014(2002)] and the National Code of Practice for the Control of Major Hazard Facilities [NOHSC:2016(1996)].

This unit will assist individuals to meet some of their obligations under the relevant State or Territory legislation. Responsibility for appropriate contextualisation and application of the unit to ensure compliance however, remains with the individual organisation.