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Evidence Guide: PMAOMIR650B - Manage a crisis

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PMAOMIR650B - Manage a crisis

What evidence can you provide to prove your understanding of each of the following citeria?

Define the crisis.

  1. Assess crisis and probable implications
  2. Identify and monitor secondary threats to situation
  3. Assess and evaluate data to determine process/system status
  4. Receive, collate and assess external information
  5. Identify probable cause of crisis from available information and resources
  6. Identify, allocate and confirm roles of personnel in the crisis management process.
Assess crisis and probable implications

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and monitor secondary threats to situation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess and evaluate data to determine process/system status

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Receive, collate and assess external information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify probable cause of crisis from available information and resources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify, allocate and confirm roles of personnel in the crisis management process.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish contingency plans.

  1. Identify appropriate contingency plans for the organisation
  2. Identify additional resources required
  3. Coordinate the development of alternative contingency plans to cater for variations in the crisis.
Identify appropriate contingency plans for the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify additional resources required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Coordinate the development of alternative contingency plans to cater for variations in the crisis.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish communications.

  1. Activate communication systems
  2. Establish communication with appropriate stakeholders, including customers and suppliers
  3. Activate reporting processes and ensure continuous monitoring and evaluation of incident
  4. Establish/activate command and control facilities.
Activate communication systems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish communication with appropriate stakeholders, including customers and suppliers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Activate reporting processes and ensure continuous monitoring and evaluation of incident

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish/activate command and control facilities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess the crisis.

  1. Conduct a risk assessment of all factors impacting upon the response
  2. Conduct an initial assessment of resources required
  3. Identify constraints which may impede the response
  4. Identify and assess initial response options.
Conduct a risk assessment of all factors impacting upon the response

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct an initial assessment of resources required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify constraints which may impede the response

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and assess initial response options.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement crisis management plan.

  1. Identify appropriate crisis management plan(s), including contingency plans if required
  2. Manage response in accordance with plan and available personnel/equipment
  3. Prioritise responses taking into account needs of stake holders
  4. Modify plan and deploy additional resources as required
  5. Monitor, evaluate and adjust restoration strategies as required.
Identify appropriate crisis management plan(s), including contingency plans if required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage response in accordance with plan and available personnel/equipment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prioritise responses taking into account needs of stake holders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Modify plan and deploy additional resources as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor, evaluate and adjust restoration strategies as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document and review crisis and response.

  1. Ensure recording occurs in a timely manner
  2. Record and analyse feedback from stakeholders/ witnesses
  3. Identify and record root cause/cause tree of crisis
  4. Generate and distribute required reports and findings to appropriate personnel.
Ensure recording occurs in a timely manner

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record and analyse feedback from stakeholders/ witnesses

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and record root cause/cause tree of crisis

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Generate and distribute required reports and findings to appropriate personnel.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage post crisis operations

  1. Account for and demobilise resources
  2. Initiate post incident recovery
  3. Evaluate and document effectiveness of operations
  4. Debrief all relevant people
  5. Recommend improvements to the crisis management process
Account for and demobilise resources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Initiate post incident recovery

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate and document effectiveness of operations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Debrief all relevant people

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recommend improvements to the crisis management process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Assessment for this unit of competency will be by way of simulation or observation under incident conditions. The unit will be assessed in as holistic a manner as is practical and may be integrated with the assessment of other relevant units of competency. Assessment will occur over a range of situations which can include a variety of incident circumstances.

Simulations must, as closely as possible, approximate actual incident conditions and should be based on the actual facility. Assessments should include 'walk throughs' of the relevant competency components and may include the use of case studies/scenarios and role plays.

This unit of competency requires a significant body of knowledge which will be assessed through questioning and the use of 'what-if' scenarios both in the facility (during demonstration of normal operations and walk-throughs of abnormal operations) and off the site.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Competence must be demonstrated in the ability to recognise and analyse potential situations requiring action and then in implementing appropriate responsive action. The emphasis should be on the ability to deal effectively with the incident or to contribute effectively to the recovery from the incident.

Consistent performance should be demonstrated. In particular look to see that:

the crisis is assessed adequately

the appropriate crisis management plan is implemented

contingency planning is practiced

obtaining and recording of relevant information is adequate

post crisis recovery is initiated

the crisis is critically analysed to improve future performance

These assessment activities should include a range of problems, including new, unusual and improbable situations which may have been generated from past workplace incident history, incidents in similar workplaces around the world, hazard analysis activities and/or similar sources.

Context of and specific resources for assessment

Assessment will require (1) access to an accurately simulated environment in the absence of an on-site incident environment, or (2) a suitable method of gathering evidence of responding ability over a range of situations. A bank of scenarios/case studies/what-ifs will be required as will a bank of questions that will be used to probe the reasoning behind the observable actions.

Method of assessment

In all facilities it may be appropriate to assess this unit concurrently with relevant PMAOMIR units.

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and appropriate to the oracy, language and literacy capacity of the assessee and the work being performed.

Required Skills and Knowledge

This describes the essential skills and knowledge and their level, required for this unit.

Required skills

Competence includes the ability to isolate the causes of problems within the incident response system and to be able to distinguish between causes of problems indicated by:

inappropriate or lack of contingency planning

lack of commitment by the organisation to training and incident response exercises

deviations from standard operating procedures or incident response plans

"loss" of personnel in either practices or incidents

strategic failures in communications.

Required knowledge

Competence includes an understanding of the organisation's crisis management procedures to the level needed to manage the response and recognise and resolve problems. In particular it includes knowledge of:

crisis management plans

crisis management principles

contingency planning

hazards (physical, regulatory and business) arising from typical crises

stock market and shareholder reactions

regulatory agency obligations and expectations

media response policies, practices and procedures

welfare obligations and responses.

Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the Performance Criteria, is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs if the candidate, accessibility of the item, and local industry and regional contexts.

Codes of practice/ standards

Where reference is made to industry codes of practice, and/or Australian/international standards, the latest version must be used.

Context

This unit of competency covers the management of a crisis within the organisation that may include:

fire, explosion

loss of containment, eg gas leaks, spills

damage to facilities, eg accidents, crashes, aircraft

natural disasters, eg cyclones, wind, rain, earthquake, flood

other, eg riot, civil unrest, terrorism

threats to supply, eg raw materials interruption, energy or services supply.

Communications systems may include:

any form of communication, eg direct, telephone, two-way radio, pager, computer, electronic mail, operating logs, intercoms.

Assessment of the crisis may include:

any aspect which affects the management of the situation, eg:

type of incident

risk to life, property and environment

hazards

capability of assigned personnel

adequacy of allocated equipment

information gathered from existing plans/databases,

forecasts

meteorological profiles.

Constraints that may impede the response to the crisis need to be considered and may include:

legislation, organisation procedures

resources, eg time, financial, personnel, organisational

prevailing weather, seasonal factors

restrictions on duration of work or the conditions under which personnel may be employed

sacred sites, other areas of environmental and cultural significance, wilderness areas, hazardous areas, other restricted areas.

Health, safety and environment (HSE)

All operations to which this unit applies are subject to stringent health, safety and environment requirements, which may be imposed through State or Federal legislation, and these must not be compromised at any time. Where there is an apparent conflict between Performance Criteria and HSE requirements, the HSE requirements take precedence.

Relationship to Major Hazard Facility Legislation

Organisations within the Chemical, Hydrocarbons and Oil Refining industries may find themselves falling under the provisions of various Major Hazard Facilities legislation. In developing this unit consideration has been given to the requirements of Sections 8 and 9 of the National Standard for the Control of Major Hazard Facilities [NOHSC:1014(2002)] and the National Code of Practice for the Control of Major Hazard Facilities [NOHSC:2016(1996)].

This unit will assist individuals to meet some of their obligations under the relevant State or Territory legislation. Responsibility for appropriate contextualisation and application of the unit to ensure compliance however, remains with the individual organisation.