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Evidence Guide: POLAUX003 - Participate in community engagement activities

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

POLAUX003 - Participate in community engagement activities

What evidence can you provide to prove your understanding of each of the following citeria?

Communicate verbally and non-verbally

  1. Adapt language and non-verbal communication to target audience.
  2. Apply active listening skills and questioning techniques to clarify issues.
  3. Use established communication pathways for routine and non-routine communication.
Adapt language and non-verbal communication to target audience.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply active listening skills and questioning techniques to clarify issues.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use established communication pathways for routine and non-routine communication.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify response to community needs

  1. Engage with community to identify needs.
  2. Identify range of responses to meet community needs.
  3. Report range of responses to supervisors to guide community engagement plan.
Engage with community to identify needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify range of responses to meet community needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report range of responses to supervisors to guide community engagement plan.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Engage with community

  1. Communicate range of possible organisational responses to the community member.
  2. Relay information to community members clearly, concisely and accurately to enhance understanding.
  3. Inform community members of options for further action.
  4. Seek assistance from colleagues to manage community members’ expectations.
  5. Refer community members to relevant personnel to ensure their needs are managed.
Communicate range of possible organisational responses to the community member.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Relay information to community members clearly, concisely and accurately to enhance understanding.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Inform community members of options for further action.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek assistance from colleagues to manage community members’ expectations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Refer community members to relevant personnel to ensure their needs are managed.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate verbally and non-verbally

  1. Adapt language and non-verbal communication to target audience.
  2. Apply active listening skills and questioning techniques to clarify issues.
  3. Use established communication pathways for routine and non-routine communication.
Adapt language and non-verbal communication to target audience.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply active listening skills and questioning techniques to clarify issues.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use established communication pathways for routine and non-routine communication.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify response to community needs

  1. Engage with community to identify needs.
  2. Identify range of responses to meet community needs.
  3. Report range of responses to supervisors to guide community engagement plan.
Engage with community to identify needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify range of responses to meet community needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report range of responses to supervisors to guide community engagement plan.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Engage with community

  1. Communicate range of possible organisational responses to the community member.
  2. Relay information to community members clearly, concisely and accurately to enhance understanding.
  3. Inform community members of options for further action.
  4. Seek assistance from colleagues to manage community members’ expectations.
  5. Refer community members to relevant personnel to ensure their needs are managed.
Communicate range of possible organisational responses to the community member.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Relay information to community members clearly, concisely and accurately to enhance understanding.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Inform community members of options for further action.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek assistance from colleagues to manage community members’ expectations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Refer community members to relevant personnel to ensure their needs are managed.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Communicate verbally and non-verbally

1.1 Adapt language and non-verbal communication to target audience.

1.2 Apply active listening skills and questioning techniques to clarify issues.

1.3 Use established communication pathways for routine and non-routine communication.

2. Identify response to community needs

2.1 Engage with community to identify needs.

2.2 Identify range of responses to meet community needs.

2.3 Report range of responses to supervisors to guide community engagement plan.

3. Engage with community

3.1 Communicate range of possible organisational responses to the community member.

3.2 Relay information to community members clearly, concisely and accurately to enhance understanding.

3.3 Inform community members of options for further action.

3.4 Seek assistance from colleagues to manage community members’ expectations.

3.5 Refer community members to relevant personnel to ensure their needs are managed.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Communicate verbally and non-verbally

1.1 Adapt language and non-verbal communication to target audience.

1.2 Apply active listening skills and questioning techniques to clarify issues.

1.3 Use established communication pathways for routine and non-routine communication.

2. Identify response to community needs

2.1 Engage with community to identify needs.

2.2 Identify range of responses to meet community needs.

2.3 Report range of responses to supervisors to guide community engagement plan.

3. Engage with community

3.1 Communicate range of possible organisational responses to the community member.

3.2 Relay information to community members clearly, concisely and accurately to enhance understanding.

3.3 Inform community members of options for further action.

3.4 Seek assistance from colleagues to manage community members’ expectations.

3.5 Refer community members to relevant personnel to ensure their needs are managed.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

displaying interpersonal skills

obtaining information and providing advice

seeking assistance when necessary

ensuring verbal and non-verbal communication is consistent

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

available support agencies

communication pathways and processes

organisational response options relevant to community needs