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Evidence Guide: POLGEN008 - Conduct an appreciation of incident management

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

POLGEN008 - Conduct an appreciation of incident management

What evidence can you provide to prove your understanding of each of the following citeria?

Lead the incident response

  1. Identify whether command, control or coordination is required to respond to the incident.
  2. Communicate commander’s intent to stakeholders.
  3. Analyse information for communication to stakeholders.
  4. Identify nature and complexity of the incident through liaison with other agencies.
  5. Define roles and responsibilities for each participating organisation.
Identify whether command, control or coordination is required to respond to the incident.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate commander’s intent to stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse information for communication to stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify nature and complexity of the incident through liaison with other agencies.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Define roles and responsibilities for each participating organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish an incident management facility and structure

  1. Identify points of access, staging points and holding areas and egress for response purposes.
  2. Assess impacting factors and incident response facility to determine security risks.
  3. Assess the details of the facility and the structure for communication to internal and external stakeholders.
  4. Evaluate changes within the incident environment to expand or contract the incident management structure.
  5. Identify resources required to inform decision making and logistics.
  6. Assess functions for delegation purposes in line with current legislation applicable to incident management.
  7. Establish incident management recording and reporting systems.
Identify points of access, staging points and holding areas and egress for response purposes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess impacting factors and incident response facility to determine security risks.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess the details of the facility and the structure for communication to internal and external stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate changes within the incident environment to expand or contract the incident management structure.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify resources required to inform decision making and logistics.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess functions for delegation purposes in line with current legislation applicable to incident management.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish incident management recording and reporting systems.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement communication strategies

  1. Assess the nature, extent and potential of the incident for communication and response purposes.
  2. Establish internal communication channels to facilitate the flow of information for command, control and coordination.
  3. Establish external communication channels to facilitate the flow of public information.
Assess the nature, extent and potential of the incident for communication and response purposes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish internal communication channels to facilitate the flow of information for command, control and coordination.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish external communication channels to facilitate the flow of public information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage media requirements

  1. Assess incident characteristics, and jurisdictional, legal and media requirements to inform media strategy.
  2. Define incident access requirements to safeguard operation and prevent contamination of scene.
  3. Control access to personnel/volunteers/victims/casualties.
  4. Assess provision of information and operational responsibilities when engaging with media.
  5. Liaise with media to facilitate the two-way communication process and provision of public information.
  6. Identify work health and safety considerations for media requirements.
  7. Provide current and consistent information to media.
  8. Maintain records of media enquiries and interviews.
  9. Promote agency, work and achievements of staff/volunteers to support morale and public profile.
Assess incident characteristics, and jurisdictional, legal and media requirements to inform media strategy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Define incident access requirements to safeguard operation and prevent contamination of scene.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Control access to personnel/volunteers/victims/casualties.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess provision of information and operational responsibilities when engaging with media.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with media to facilitate the two-way communication process and provision of public information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify work health and safety considerations for media requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide current and consistent information to media.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain records of media enquiries and interviews.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promote agency, work and achievements of staff/volunteers to support morale and public profile.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement an operational incident response plan

  1. Conduct an appreciation of the incident to establish response priorities.
  2. Develop potential course(s) of actions based on sourced information.
  3. Select a course of action based on the appreciation conducted.
  4. Evaluate deployed resources to determine effectiveness and identify required adjustments to plan.
  5. Consider health, safety and wellbeing of deployed responders to inform decision making.
  6. Monitor incident response plan continually to identify whether adjustments are required.
  7. Review objectives and priorities continually for information updates, reporting purposes and feedback.
Conduct an appreciation of the incident to establish response priorities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop potential course(s) of actions based on sourced information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select a course of action based on the appreciation conducted.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate deployed resources to determine effectiveness and identify required adjustments to plan.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consider health, safety and wellbeing of deployed responders to inform decision making.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor incident response plan continually to identify whether adjustments are required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review objectives and priorities continually for information updates, reporting purposes and feedback.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review incident response

  1. Account for physical, human and financial resources at the conclusion of the incident.
  2. Evaluate the incident response to inform debriefs, future decisions and support continuous improvement practices.
  3. Develop recommendations on review findings to support continuous improvement practices.
Account for physical, human and financial resources at the conclusion of the incident.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate the incident response to inform debriefs, future decisions and support continuous improvement practices.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop recommendations on review findings to support continuous improvement practices.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Lead the incident response

  1. Identify whether command, control or coordination is required to respond to the incident.
  2. Communicate commander’s intent to stakeholders.
  3. Analyse information for communication to stakeholders.
  4. Identify nature and complexity of the incident through liaison with other agencies.
  5. Define roles and responsibilities for each participating organisation.
Identify whether command, control or coordination is required to respond to the incident.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate commander’s intent to stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse information for communication to stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify nature and complexity of the incident through liaison with other agencies.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Define roles and responsibilities for each participating organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish an incident management facility and structure

  1. Identify points of access, staging points and holding areas and egress for response purposes.
  2. Assess impacting factors and incident response facility to determine security risks.
  3. Assess the details of the facility and the structure for communication to internal and external stakeholders.
  4. Evaluate changes within the incident environment to expand or contract the incident management structure.
  5. Identify resources required to inform decision making and logistics.
  6. Assess functions for delegation purposes in line with current legislation applicable to incident management.
  7. Establish incident management recording and reporting systems.
Identify points of access, staging points and holding areas and egress for response purposes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess impacting factors and incident response facility to determine security risks.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess the details of the facility and the structure for communication to internal and external stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate changes within the incident environment to expand or contract the incident management structure.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify resources required to inform decision making and logistics.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess functions for delegation purposes in line with current legislation applicable to incident management.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish incident management recording and reporting systems.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement communication strategies

  1. Assess the nature, extent and potential of the incident for communication and response purposes.
  2. Establish internal communication channels to facilitate the flow of information for command, control and coordination.
  3. Establish external communication channels to facilitate the flow of public information.
Assess the nature, extent and potential of the incident for communication and response purposes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish internal communication channels to facilitate the flow of information for command, control and coordination.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish external communication channels to facilitate the flow of public information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage media requirements

  1. Assess incident characteristics, and jurisdictional, legal and media requirements to inform media strategy.
  2. Define incident access requirements to safeguard operation and prevent contamination of scene.
  3. Control access to personnel/volunteers/victims/casualties.
  4. Assess provision of information and operational responsibilities when engaging with media.
  5. Liaise with media to facilitate the two-way communication process and provision of public information.
  6. Identify work health and safety considerations for media requirements.
  7. Provide current and consistent information to media.
  8. Maintain records of media enquiries and interviews.
  9. Promote agency, work and achievements of staff/volunteers to support morale and public profile.
Assess incident characteristics, and jurisdictional, legal and media requirements to inform media strategy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Define incident access requirements to safeguard operation and prevent contamination of scene.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Control access to personnel/volunteers/victims/casualties.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess provision of information and operational responsibilities when engaging with media.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with media to facilitate the two-way communication process and provision of public information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify work health and safety considerations for media requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide current and consistent information to media.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain records of media enquiries and interviews.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promote agency, work and achievements of staff/volunteers to support morale and public profile.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement an operational incident response plan

  1. Conduct an appreciation of the incident to establish response priorities.
  2. Develop potential course(s) of actions based on sourced information.
  3. Select a course of action based on the appreciation conducted.
  4. Evaluate deployed resources to determine effectiveness and identify required adjustments to plan.
  5. Consider health, safety and wellbeing of deployed responders to inform decision making.
  6. Monitor incident response plan continually to identify whether adjustments are required.
  7. Review objectives and priorities continually for information updates, reporting purposes and feedback.
Conduct an appreciation of the incident to establish response priorities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop potential course(s) of actions based on sourced information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select a course of action based on the appreciation conducted.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate deployed resources to determine effectiveness and identify required adjustments to plan.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consider health, safety and wellbeing of deployed responders to inform decision making.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor incident response plan continually to identify whether adjustments are required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review objectives and priorities continually for information updates, reporting purposes and feedback.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review incident response

  1. Account for physical, human and financial resources at the conclusion of the incident.
  2. Evaluate the incident response to inform debriefs, future decisions and support continuous improvement practices.
  3. Develop recommendations on review findings to support continuous improvement practices.
Account for physical, human and financial resources at the conclusion of the incident.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate the incident response to inform debriefs, future decisions and support continuous improvement practices.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop recommendations on review findings to support continuous improvement practices.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Lead the incident response

1.1 Identify whether command, control or coordination is required to respond to the incident.

1.2 Communicate commander’s intent to stakeholders.

1.3 Analyse information for communication to stakeholders.

1.4 Identify nature and complexity of the incident through liaison with other agencies.

1.5 Define roles and responsibilities for each participating organisation.

2. Establish an incident management facility and structure

2.1 Identify points of access, staging points and holding areas and egress for response purposes.

2.2 Assess impacting factors and incident response facility to determine security risks.

2.3 Assess the details of the facility and the structure for communication to internal and external stakeholders.

2.4 Evaluate changes within the incident environment to expand or contract the incident management structure.

2.5 Identify resources required to inform decision making and logistics.

2.6 Assess functions for delegation purposes in line with current legislation applicable to incident management.

2.7 Establish incident management recording and reporting systems.

3. Implement communication strategies

3.1 Assess the nature, extent and potential of the incident for communication and response purposes.

3.2 Establish internal communication channels to facilitate the flow of information for command, control and coordination.

3.3 Establish external communication channels to facilitate the flow of public information.

4. Manage media requirements

4.1 Assess incident characteristics, and jurisdictional, legal and media requirements to inform media strategy.

4.2 Define incident access requirements to safeguard operation and prevent contamination of scene.

4.3 Control access to personnel/volunteers/victims/casualties.

4.4 Assess provision of information and operational responsibilities when engaging with media.

4.5 Liaise with media to facilitate the two-way communication process and provision of public information.

4.6 Identify work health and safety considerations for media requirements.

4.7 Provide current and consistent information to media.

4.8 Maintain records of media enquiries and interviews.

4.9 Promote agency, work and achievements of staff/volunteers to support morale and public profile.

5. Implement an operational incident response plan

5.1 Conduct an appreciation of the incident to establish response priorities.

5.2 Develop potential course(s) of actions based on sourced information.

5.3 Select a course of action based on the appreciation conducted.

5.4 Evaluate deployed resources to determine effectiveness and identify required adjustments to plan.

5.5 Consider health, safety and wellbeing of deployed responders to inform decision making.

5.6 Monitor incident response plan continually to identify whether adjustments are required.

5.7 Review objectives and priorities continually for information updates, reporting purposes and feedback.

6. Review incident response

6.1 Account for physical, human and financial resources at the conclusion of the incident.

6.2 Evaluate the incident response to inform debriefs, future decisions and support continuous improvement practices.

6.3 Develop recommendations on review findings to support continuous improvement practices.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Lead the incident response

1.1 Identify whether command, control or coordination is required to respond to the incident.

1.2 Communicate commander’s intent to stakeholders.

1.3 Analyse information for communication to stakeholders.

1.4 Identify nature and complexity of the incident through liaison with other agencies.

1.5 Define roles and responsibilities for each participating organisation.

2. Establish an incident management facility and structure

2.1 Identify points of access, staging points and holding areas and egress for response purposes.

2.2 Assess impacting factors and incident response facility to determine security risks.

2.3 Assess the details of the facility and the structure for communication to internal and external stakeholders.

2.4 Evaluate changes within the incident environment to expand or contract the incident management structure.

2.5 Identify resources required to inform decision making and logistics.

2.6 Assess functions for delegation purposes in line with current legislation applicable to incident management.

2.7 Establish incident management recording and reporting systems.

3. Implement communication strategies

3.1 Assess the nature, extent and potential of the incident for communication and response purposes.

3.2 Establish internal communication channels to facilitate the flow of information for command, control and coordination.

3.3 Establish external communication channels to facilitate the flow of public information.

4. Manage media requirements

4.1 Assess incident characteristics, and jurisdictional, legal and media requirements to inform media strategy.

4.2 Define incident access requirements to safeguard operation and prevent contamination of scene.

4.3 Control access to personnel/volunteers/victims/casualties.

4.4 Assess provision of information and operational responsibilities when engaging with media.

4.5 Liaise with media to facilitate the two-way communication process and provision of public information.

4.6 Identify work health and safety considerations for media requirements.

4.7 Provide current and consistent information to media.

4.8 Maintain records of media enquiries and interviews.

4.9 Promote agency, work and achievements of staff/volunteers to support morale and public profile.

5. Implement an operational incident response plan

5.1 Conduct an appreciation of the incident to establish response priorities.

5.2 Develop potential course(s) of actions based on sourced information.

5.3 Select a course of action based on the appreciation conducted.

5.4 Evaluate deployed resources to determine effectiveness and identify required adjustments to plan.

5.5 Consider health, safety and wellbeing of deployed responders to inform decision making.

5.6 Monitor incident response plan continually to identify whether adjustments are required.

5.7 Review objectives and priorities continually for information updates, reporting purposes and feedback.

6. Review incident response

6.1 Account for physical, human and financial resources at the conclusion of the incident.

6.2 Evaluate the incident response to inform debriefs, future decisions and support continuous improvement practices.

6.3 Develop recommendations on review findings to support continuous improvement practices.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

identifying and communicating commander’s intent

analysing information to identify the nature and complexity of the incident

communicating and negotiating with stakeholders

assessing information to identify incident management response structure, resources required and security risks

monitoring information to adjust response as required

delegating roles and responsibilities to personnel

establishing communication lines

recording information

developing and implementing media strategies

controlling and managing access to incident scene

communicating information to the public

developing and implementing response plan

adhering to workplace health and safety requirements

reviewing incident response for continuous improvement purposes

conducting audit of response resources

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

principles of command, control and coordination

jurisdictional policies and procedures relating to media liaison and public information

jurisdictional and legal requirements relating to confidentiality, libel, accuracy, discrimination, and security of information

appreciation processes

current legislative frameworks and guidelines related to incident management, including planning, preparation, response and recovery

current jurisdictional policies and procedures related to incident management

specific agreements within and between agencies (including memorandums of understanding and other agreements) related to incident management

codes of practice within agencies related to incident management