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Evidence Guide: POLGEN020 - Communicate within a policing environment

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

POLGEN020 - Communicate within a policing environment

What evidence can you provide to prove your understanding of each of the following citeria?

Engage target audience

  1. Assess information to identify key messages that meet the needs of a target audience.
  2. Protect the security of information with reference to the risk impact.
  3. Apply communication techniques to inform a specific target audience.
Assess information to identify key messages that meet the needs of a target audience.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Protect the security of information with reference to the risk impact.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Apply communication techniques to inform a specific target audience.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Communicate with influence

  1. Evaluate communication options to determine option best suited to a specific community.
  2. Develop communication options taking into account transparency principles and reputational risk.
Evaluate communication options to determine option best suited to a specific community.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Develop communication options taking into account transparency principles and reputational risk.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Build relationships with key stakeholders

  1. Identify key stakeholders to initiate and facilitate engagement.
  2. Initiate relationships with stakeholders to improve policing service delivery.
Identify key stakeholders to initiate and facilitate engagement.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Initiate relationships with stakeholders to improve policing service delivery.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Demonstrate stakeholder management

  1. Identify potential conflicts, taking into account stakeholder needs and perceptions.
  2. Support conflict resolution using conflict handling skills.
  3. Mediate disputes using negotiation skills.
  4. Support consensus using liaison skills.
Identify potential conflicts, taking into account stakeholder needs and perceptions.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Support conflict resolution using conflict handling skills.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Mediate disputes using negotiation skills.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Support consensus using liaison skills.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Engage target audience

  1. Assess information to identify key messages that meet the needs of a target audience.
  2. Protect the security of information with reference to the risk impact.
  3. Apply communication techniques to inform a specific target audience.
Assess information to identify key messages that meet the needs of a target audience.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Protect the security of information with reference to the risk impact.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Apply communication techniques to inform a specific target audience.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Communicate with influence

  1. Evaluate communication options to determine option best suited to a specific community.
  2. Develop communication options taking into account transparency principles and reputational risk.
Evaluate communication options to determine option best suited to a specific community.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Develop communication options taking into account transparency principles and reputational risk.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Build relationships with key stakeholders

  1. Identify key stakeholders to initiate and facilitate engagement.
  2. Initiate relationships with stakeholders to improve policing service delivery.
Identify key stakeholders to initiate and facilitate engagement.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Initiate relationships with stakeholders to improve policing service delivery.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Demonstrate stakeholder management

  1. Identify potential conflicts, taking into account stakeholder needs and perceptions.
  2. Support conflict resolution using conflict handling skills.
  3. Mediate disputes using negotiation skills.
  4. Support consensus using liaison skills.
Identify potential conflicts, taking into account stakeholder needs and perceptions.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Support conflict resolution using conflict handling skills.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Mediate disputes using negotiation skills.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Support consensus using liaison skills.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Engage target audience

1.1 Assess information to identify key messages that meet the needs of a target audience.

1.2 Protect the security of information with reference to the risk impact.

1.3 Apply communication techniques to inform a specific target audience.

2. Communicate with influence

2.1 Evaluate communication options to determine option best suited to a specific community.

2.2 Develop communication options taking into account transparency principles and reputational risk.

3. Build relationships with key stakeholders

3.1 Identify key stakeholders to initiate and facilitate engagement.

3.2 Initiate relationships with stakeholders to improve policing service delivery.

4. Demonstrate stakeholder management

4.1 Identify potential conflicts, taking into account stakeholder needs and perceptions.

4.2 Support conflict resolution using conflict handling skills.

4.3 Mediate disputes using negotiation skills.

4.4 Support consensus using liaison skills.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Engage target audience

1.1 Assess information to identify key messages that meet the needs of a target audience.

1.2 Protect the security of information with reference to the risk impact.

1.3 Apply communication techniques to inform a specific target audience.

2. Communicate with influence

2.1 Evaluate communication options to determine option best suited to a specific community.

2.2 Develop communication options taking into account transparency principles and reputational risk.

3. Build relationships with key stakeholders

3.1 Identify key stakeholders to initiate and facilitate engagement.

3.2 Initiate relationships with stakeholders to improve policing service delivery.

4. Demonstrate stakeholder management

4.1 Identify potential conflicts, taking into account stakeholder needs and perceptions.

4.2 Support conflict resolution using conflict handling skills.

4.3 Mediate disputes using negotiation skills.

4.4 Support consensus using liaison skills.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

providing advice regarding support services available to individuals and communities

building positive relationships with members of communities

identifying cultural diversity issues and challenges to contribute to solutions

identifying the needs and expectations of communities

demonstrating situational awareness

engaging and capitalising on formal and informal community engagement activities

maintaining stakeholder relationships through resolution of conflict, negotiation and liaison

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

awareness of cultural, linguistic and religious diversity

current Commonwealth, state or territory legislation pertaining to discrimination

external support agencies, their powers and services

jurisdictional codes of ethics and codes of conduct