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Evidence Guide: POLGEN024 - Deliver policing services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

POLGEN024 - Deliver policing services

What evidence can you provide to prove your understanding of each of the following citeria?

Work with individuals/communities

  1. Identify individual/community profiles and points of diversity to inform policing services.
  2. Assess individual/community needs to prioritise policing services.
  3. Evaluate service delivery options in line with service delivery standards of agency and jurisdictions.
  4. Identify police service options in support of individuals and community needs.
  5. Allocate resources to meet the needs of specific individuals/communities.
  6. Communicate operational status and matters to individuals/communities.
  7. Respond to feedback from individuals/communities to continually improve policing service delivery.
  8. Identify special support services available from external stakeholders for referral purposes.
Identify individual/community profiles and points of diversity to inform policing services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess individual/community needs to prioritise policing services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate service delivery options in line with service delivery standards of agency and jurisdictions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify police service options in support of individuals and community needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Allocate resources to meet the needs of specific individuals/communities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate operational status and matters to individuals/communities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond to feedback from individuals/communities to continually improve policing service delivery.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify special support services available from external stakeholders for referral purposes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Engage with individuals with special needs

  1. Assess special needs to inform policing services.
  2. Identify support options for actioning or referral purposes.
  3. Provide police services in an ethical manner.
Assess special needs to inform policing services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify support options for actioning or referral purposes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide police services in an ethical manner.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide policing services

  1. Plan engagement activities, taking into account environment and resourcing factors.
  2. Assess individual/community engagement continually to identify changing needs, constraints and policing service requirements.
  3. Demonstrate problem-solving/decision making skills when providing policing services.
Plan engagement activities, taking into account environment and resourcing factors.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess individual/community engagement continually to identify changing needs, constraints and policing service requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Demonstrate problem-solving/decision making skills when providing policing services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work with individuals/communities

  1. Identify individual/community profiles and points of diversity to inform policing services.
  2. Assess individual/community needs to prioritise policing services.
  3. Evaluate service delivery options in line with service delivery standards of agency and jurisdictions.
  4. Identify police service options in support of individuals and community needs.
  5. Allocate resources to meet the needs of specific individuals/communities.
  6. Communicate operational status and matters to individuals/communities.
  7. Respond to feedback from individuals/communities to continually improve policing service delivery.
  8. Identify special support services available from external stakeholders for referral purposes.
Identify individual/community profiles and points of diversity to inform policing services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess individual/community needs to prioritise policing services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate service delivery options in line with service delivery standards of agency and jurisdictions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify police service options in support of individuals and community needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Allocate resources to meet the needs of specific individuals/communities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate operational status and matters to individuals/communities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond to feedback from individuals/communities to continually improve policing service delivery.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify special support services available from external stakeholders for referral purposes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Engage with individuals with special needs

  1. Assess special needs to inform policing services.
  2. Identify support options for actioning or referral purposes.
  3. Provide police services in an ethical manner.
Assess special needs to inform policing services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify support options for actioning or referral purposes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide police services in an ethical manner.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide policing services

  1. Plan engagement activities, taking into account environment and resourcing factors.
  2. Assess individual/community engagement continually to identify changing needs, constraints and policing service requirements.
  3. Demonstrate problem-solving/decision making skills when providing policing services.
Plan engagement activities, taking into account environment and resourcing factors.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess individual/community engagement continually to identify changing needs, constraints and policing service requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Demonstrate problem-solving/decision making skills when providing policing services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Work with individuals/communities

1.1 Identify individual/community profiles and points of diversity to inform policing services.

1.2 Assess individual/community needs to prioritise policing services.

1.3 Evaluate service delivery options in line with service delivery standards of agency and jurisdictions.

1.4 Identify police service options in support of individuals and community needs.

1.5 Allocate resources to meet the needs of specific individuals/communities.

1.6 Communicate operational status and matters to individuals/communities.

1.7 Respond to feedback from individuals/communities to continually improve policing service delivery.

1.8 Identify special support services available from external stakeholders for referral purposes.

2. Engage with individuals with special needs

2.1 Assess special needs to inform policing services.

2.2 Identify support options for actioning or referral purposes.

2.3 Provide police services in an ethical manner.

3. Provide policing services

3.1 Plan engagement activities, taking into account environment and resourcing factors.

3.2 Assess individual/community engagement continually to identify changing needs, constraints and policing service requirements.

3.3 Demonstrate problem-solving/decision making skills when providing policing services.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Work with individuals/communities

1.1 Identify individual/community profiles and points of diversity to inform policing services.

1.2 Assess individual/community needs to prioritise policing services.

1.3 Evaluate service delivery options in line with service delivery standards of agency and jurisdictions.

1.4 Identify police service options in support of individuals and community needs.

1.5 Allocate resources to meet the needs of specific individuals/communities.

1.6 Communicate operational status and matters to individuals/communities.

1.7 Respond to feedback from individuals/communities to continually improve policing service delivery.

1.8 Identify special support services available from external stakeholders for referral purposes.

2. Engage with individuals with special needs

2.1 Assess special needs to inform policing services.

2.2 Identify support options for actioning or referral purposes.

2.3 Provide police services in an ethical manner.

3. Provide policing services

3.1 Plan engagement activities, taking into account environment and resourcing factors.

3.2 Assess individual/community engagement continually to identify changing needs, constraints and policing service requirements.

3.3 Demonstrate problem-solving/decision making skills when providing policing services.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

identifying and recognising the needs and expectations of individuals and communities

identifying cultural diversity issues and challenges to contribute to solutions

engaging with, actively listening to and responding to individuals and communities

providing advice regarding support services available to individuals and communities

developing, conducting and contributing to crime prevention and reduction activities

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

duty of care

codes of conduct

codes of ethics

human rights acts and legislation

anti-discrimination legislation

cultural, linguistic and religious diversity

freedom of information and privacy issues

capabilities, powers and authorities of services external to policing