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Evidence Guide: PRMPM02B - Assess pest management options

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

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PRMPM02B - Assess pest management options

What evidence can you provide to prove your understanding of each of the following citeria?

Access work site

  1. Access work site in accordance with company requirements
  2. Review work order and identify any work site requirements in accordance with company requirements and clarify any issues with appropriate person(s)
  3. Confirm authority of the client requesting services in accordance with legislative and company requirements
Access work site in accordance with company requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review work order and identify any work site requirements in accordance with company requirements and clarify any issues with appropriate person(s)

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm authority of the client requesting services in accordance with legislative and company requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clarify nature of the pest management problem

  1. Review information on client record in accordance with company requirements
  2. Clarify client perception of the pest problem and their needs and expectations using appropriate interpersonal skills and communication techniques
  3. Conduct an initial review of the work site to confirm client's perception of the pest problem in accordance with legislative, occupational health and safety (OHS) and company requirements
Review information on client record in accordance with company requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clarify client perception of the pest problem and their needs and expectations using appropriate interpersonal skills and communication techniques

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct an initial review of the work site to confirm client's perception of the pest problem in accordance with legislative, occupational health and safety (OHS) and company requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine assessment method

  1. Identify hazards and control risks with the assessment method at the work site in accordance with environmental, legislative, OHS and company requirements
  2. Select and determine a safe, practical assessment method that is cost effective and minimises disruption to client activity and the existing condition of the premises in accordance with work order, manufacturers' specifications and environmental, legislative, OHS and company requirements
  3. Obtain client agreement to the assessmentmethod prior to commencing in accordance with company requirements
  4. Identify and select equipment requirements in accordance with legislative, OHS and company requirements
Identify hazards and control risks with the assessment method at the work site in accordance with environmental, legislative, OHS and company requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select and determine a safe, practical assessment method that is cost effective and minimises disruption to client activity and the existing condition of the premises in accordance with work order, manufacturers' specifications and environmental, legislative, OHS and company requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain client agreement to the assessmentmethod prior to commencing in accordance with company requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and select equipment requirements in accordance with legislative, OHS and company requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct work site inspection

  1. Determine type and condition of building and environment in accordance with work order and legislative and company requirements
  2. Identify hazards and control risks at the work site in accordance with legislative, OHS and company requirements
  3. Select and use suitable personal protective equipment (PPE) in accordance with manufacturers' specifications and OHS and company requirements
  4. Conduct assessment using pre-determined assessment method and safe operating practices in accordance with manufacturers' specifications, environmental, legislative, OHS and company requirements
  5. Conduct inspection to identify accurately pest type, activity level, density and location of harbourages from available evidence and in accordance with work order, agreed assessment method and company requirements
Determine type and condition of building and environment in accordance with work order and legislative and company requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify hazards and control risks at the work site in accordance with legislative, OHS and company requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select and use suitable personal protective equipment (PPE) in accordance with manufacturers' specifications and OHS and company requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct assessment using pre-determined assessment method and safe operating practices in accordance with manufacturers' specifications, environmental, legislative, OHS and company requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct inspection to identify accurately pest type, activity level, density and location of harbourages from available evidence and in accordance with work order, agreed assessment method and company requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select pest management method options

  1. Select effective pest management method options appropriate to the identified problem in accordance with manufacturers' specifications and environmental, legislative, OHS and company requirements
  2. Review pest management method options to confirm they meet client needs and are cost effective in accordance with work order and company requirements
  3. Provide client with clear, accurate and concise information on pest management method options to enable informed decision-making in accordance with work order and company requirements
  4. Access additional sources of information to clarify any issues concerning pest type, pestmanagement method options, manufacturers' specifications and environmental, legislative or OHS requirements
Select effective pest management method options appropriate to the identified problem in accordance with manufacturers' specifications and environmental, legislative, OHS and company requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review pest management method options to confirm they meet client needs and are cost effective in accordance with work order and company requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide client with clear, accurate and concise information on pest management method options to enable informed decision-making in accordance with work order and company requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Access additional sources of information to clarify any issues concerning pest type, pestmanagement method options, manufacturers' specifications and environmental, legislative or OHS requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete assessment documentation

  1. Document accurately information on pest problem, client requirements and proposed pest management method options in accordance with the work order and company requirements
  2. Provide client with information on pest management plan prior to treatment in accordance with company requirements
  3. Provide client with copy of assessment documentation in accordance with company requirements
  4. Update client records with a copy of the assessment documentation in accordance with company requirements
Document accurately information on pest problem, client requirements and proposed pest management method options in accordance with the work order and company requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide client with information on pest management plan prior to treatment in accordance with company requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide client with copy of assessment documentation in accordance with company requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Update client records with a copy of the assessment documentation in accordance with company requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide identifies the requirements to be demonstrated to confirm competence for this unit. Assessment must confirm sufficient ability to use appropriate skills and knowledge to assess pest management options safely and efficiently. Assessment of performance should be over a period of time covering all categories within the range statement that are applicable in the working environment.

Critical aspects of competency

Accurate clarification of the client's pest problem.

Accurate identification of the hazards and risks associated with pest management.

Accurate identification of the type of pest(s) and pest activity.

Communicating information and advice on pest management method options.

Compliance with company and legislative/regulatory requirements.

Knowledge of hierarchy of hazard control.

Outcomes achieved in relation to work order.

Safe and appropriate pest management method options.

Knowledge needed to achieve the performance criteria

Knowledge and understanding are essential to apply this unit in the workplace, to transfer the skills to other contexts, and to deal with unplanned events. The knowledge requirements for this unit are listed below.

Types of pests relevant to the area and their life cycles, habits and harbourages.

Pest ecology as related to pest management operations.

Pesticidal and physical controls associated with managing pests in a range of environments.

Product knowledge including manufacturers' specifications for equipment and products being used.

OHS legislation and procedures.

Applicable regulations, codes of practice and industry advisory standards.

Safe work practices with equipment and PPE.

Emergency response procedures.

Injury, dangerous occurrence and incident reporting.

Work order specifications.

Company management structure and reporting procedures.

Specific skills needed to achieve the performance criteria

To achieve the performance criteria, some complementary skills are required. These are:

interpersonal skills

hazard identification and risk control

applying correct manual handling techniques

handling and disposal of chemicals safely

reading, interpreting and comprehending directions and safety instructions in equipment manuals and on chemical labels and MSDS

performing the mathematical calculations required for measuring areas and volumes

working safely at heights and in confined spaces

communicating clearly and concisely using written and verbal modes

requesting advice or further information

seeking and receiving feedback

working on an individual basis and within a team

planning and organising work

sourcing, organising and recording information

customer service.

Other units of competency that could be assessed with this unit

Competence in this unit may be assessed in conjunction with:

PRMPM05B Modify environment to manage pests

PRMPM06B Apply pesticide to manage pests

PRMPM07B Implement a pest management plan

PRMPM09B Advise client on pest management options

PRMPM43A Prepare and present a pest management submission including quotation.

Resources required to assess this unit

The following resources should be available:

access to a suitable work site or other venue

access to plain English version of relevant statutes and procedures

work order instructions, work plans and schedules, and policy documents

access to relevant databases and information

assessment instruments, including personal planner and assessment record book.

Gaining evidence to assess this unit

For valid and reliable assessment of this unit the competency should be demonstrated in the field by reviewing the outcome of at least one complete assessment role under normal industry operating conditions, or if this is not practicable, in a simulated work environment.

The competency should be demonstrated over a period of time and observed by the assessor.

The competency is to be demonstrated in a range of situations, which may include customer/workplace interruptions and involvement in related activities normally experienced in the workplace.

Supplementary evidence may be obtained from relevant written correspondence with existing and potential clients. This information must be relevant by showing evidence of the candidate's work performance.

Other forms of gaining evidence such as through oral questioning and hypothetical situations (scenarios) may be used to supplement (but not substitute for) the practical demonstration of competence.

Key competency levels

There are a number of processes that are learnt throughout work and life which are required in all jobs. They are fundamental processes and generally transferable to other work functions. Some of these are covered by the key competencies, although others may be added.

Information below highlights how these processes are applied in this competency standard.

1

Perform the process

2

Perform and administer the process

3

Perform, administer and design the process

How can communication of ideas and information be applied?

1

Confirm own role and responsibilities with colleagues and supervisors to ensure compliance with work order, legislation and company requirements.

How can information be collected, analysed and organised?

2

Collect, analyse and organise all information from management and client to determine outcome for relevant activity.

How are activities planned and organised?

2

Plan and organise outcome of activity as determined by client brief.

How can teamwork be applied?

1

Provide support and assistance to team members to complete work tasks within designated timelines and in accordance with company requirements.

How can the use of mathematical ideas and techniques be applied?

1

Calculate work site area and cost effective methods to undertake work order.

How can problem-solving skills be applied?

2

Assess and analyse in conjunction with management and client possible problems which may arise.

How can the use of technology be applied?

2

Record data, such as incident/hazard reports or assessment documentation of client, for future quotation use.

Required Skills and Knowledge

Refer to Evidence Guide

Range Statement

The range statement links the required knowledge and organisational and technical requirements to the workplace context. It describes any contextual variables that will be used or encountered when applying the competency in work situations. It allows for different work practices and work and knowledge requirements as well as for differences between organisations and workplaces. The following variables are listed alphabetically and may be present for this particular unit.

Appropriate person(s) may include:

clients

colleagues

managers

person(s) in control of work site(s)

supervisors.

Assessment documentation may include:

company activity records

detailed quotation

photographs

written reports.

Assessment methods may include:

discussion with client

review of past pest management records

visual inspections.

Clients may include:

body corporate

building supervisor

company/organisation

environmental health officer

executive housekeeper

maintenance manager

owner

person in control of work processes

property agent/manager

tenant.

Client records may be a computer or manual file and include:

contact details

customer files and databases

details of previous assessments

details of previous quotations

details of previous service provision

logbooks

pest management plan

reports

specific details about the work site, nature of the pest problem, etc

use of contractors.

Company requirements may include:

access and equity policy, principles and practice

business and performance plans

client communication procedures

client confidentiality procedures

client service standards

communication channels and reporting procedures

company goals, objectives, plans, systems and processes

company issued identification badge/card/pass

company policy and procedures

defined resource parameters

dress and presentation requirements

duty of care, code of conduct, code of ethics

emergency response and evacuation procedures

employer and employee rights and responsibilities

establishing operator identity with client

maintenance procedures for equipment and PPE

OHS control procedures (e.g. health and safety plans, job plans, job safety analysis, risk assessments, safe operating practices/procedures, safe work instructions, work method statements, safe system of work statements)

OHS policies and procedures

personnel practices and guidelines

policies and procedures relating to own role, responsibility and delegation

quality and continuous improvement processes and standards

records and information systems and processes

training (induction and refresher) materials

work site access security clearance procedures.

Cost effective means a balance that:

achieves an effective pest management solution

is affordable for the client

provides profit opportunities for the operator.

Environmental requirements may include:

clean-up, containment and/or isolation

company policies and guidelines

emergency chemical spill control measures

environmental protection agency and government departments (e.g. agriculture, emergency services and national parks and wildlife) regulations and guidelines

hazardous materials handling

local government regulations/bylaws.

Equipment may include:

bunding material

camera

dishes or bowls

drills

dusters

electrical extension leads

elevated work platforms

equipment decontamination materials

flexible light

flushing agents

generators

hoses

injectors

knives

ladders

magnifying glass

measuring jug

mirrors

probes

safety harnesses

sand and other absorbent materials

screwdrivers

shovels and rakes

sounding, moisture and movement detectors

specimen bottles

spray equipment

torches

trays

waste disposal containers.

Hazards may include:

allergic reactions to chemicals, pests and/or equipment, including latex allergies

biological and animal waste

bites and stings

blood and blood-stained products

confined/restricted spaces

contaminated clothing, materials and/or equipment

damaged or inappropriate equipment

dust and fibres

electrical hazards arising from cables, electrical fittings (switches and lights) and untested electrical equipment

environmental impact

fatigue

fire

gas

heights

inadequate lighting and ventilation

infectious and zoonotic diseases e.g. scabies/Q fever

manual handling techniques including awkward and repetitive postures

mobile/vehicle hazards around plant and vehicles

moving and/or unguarded parts

noise

occupational violence and bullying

poor personal hygiene practices

spill, splash and spray

underfoot conditions e.g. slippery, uneven and rough surfaces

work environment temperature extremes

work in isolated/remote environments.

Information may include:

conditions for infestation

control and maintenance methods

hazardous substance legislation, codes of practice, Australian Standards and advisory standards covering use of chemicals

impacts on the environment and buildings of alternative pest management methods

pest activity

sources of infestation.

Interpersonal skills and communication techniques may include:

active listening

language - accurate, articulate and concise

language, verbal or non-verbal

presentation of options and consequences

providing an opportunity for the client to confirm their request

questioning to clarify and confirm the client's understanding

seeking feedback from client to confirm understanding of needs

summarising and paraphrasing to check understanding of client's message

use of effective presentation aids (audiovisual slides, diagrams, photos, pictures)

using appropriate body language.

Legislative requirements may include:

Australian Standards, quality assurance and certification requirements

award and enterprise agreements

industry advisory standards and codes

relevant Commonwealth/state/territory legislation and local government regulations which affect company operation:

anti-discrimination and diversity

building codes

chemical controls

chemical registers/manifests

consumer protection legislation

dangerous goods Acts and regulations

dangerous goods code

declared pest (plant and animal) reporting

environmental protection issues

equal employment opportunity

freedom of information

industrial relations

motor and commercial vehicle(s) transportation

motor licence and endorsement regulations

OHS Acts and regulations

privacy

public health

trade practices

workplace consultative arrangements.

Manufacturers' specifications may include:

emergency response resources

equipment operational manuals

government publications

instructional guides

material safety data sheets (MSDS)

other resources supplied by the manufacturer (such as laminated cards, notices and wall posters) in work sites or vehicles

product labels

safety instructions pre-printed on equipment.

Occupational health and safety* (OHS) requirements may relate to:

allergic reactions (contact dermatitis, etc)

animal management/control procedures

communication devices for remote and isolated locations e.g. mobile phone, two-way radio, etc

dermatoxicological control and prevention measures

emergency procedures for eye and skin contact, inhalation and ingestion of toxic substances

hazard identification and risk assessment mechanisms

hierarchy of hazard control procedures

industry advisory standards

information provided by national registration authority for chemical approval and state government authorities e.g. agriculture, environment protection, health and primary industry

injury and dangerous occurrence reporting

national and industry codes of practice

OHS control procedures (e.g. health and safety plans, job plans, job safety analysis, risk assessments, safe operating practices/procedures, safe work instructions, work method statements, safe system of work statements)

health surveillance and monitoring (e.g. regular blood testing)

routes of entry and potential symptoms of exposure from chemicals

safe work practices for equipment, PPE and chemical storage including interpretation of MSDS and hazardous substance information e.g. long latency periods

safety training, induction and refresher training

selection and use of PPE and clothing appropriate to the hazard

up-to-date electrical test and tag compliance

use of chemicals in accordance with MSDS

use of residual current devices

use, storage and maintenance of equipment in accordance with manufacturers' specifications and equipment operating manuals

withholding periods and spray drift.

* Also known as workplace health and safety

Personal protective equipment (PPE) may include:

air-line and self-contained respirators

breathing respirator - full-face and half-face

chemical impervious gloves

chemical resistant aprons

communication equipment

contaminated clothing bag

cradles

drinking fluids

dust masks

eye protection e.g. safety glasses, goggles

eyewashes and showers

face shield (splash-proof)

First Aid kit appropriate to the task and location

hair nets

hard hats

high-visibility vests/clothing

long pants

noise protection

non-slip safety shoes/boots

overalls, coveralls or other chemical protective clothing

prodding/probing sticks and rods

safety harness

sharps containers

soap and towel

sunscreen

tongs

torch

washable sun hats

wet-work protective clothing.

Pest management method options may include:

biological controls

chemical and physical barrier treatments

cultural controls

environmental controls

management controls.

Pest management plan may include:

advice of health, safety, environmental and other legislative matters

advice on pest prevention strategies

chemical application methods

details of pest and pest activity

follow up pest management advice, monitoring and call-back schedule

pest management method options

types and quantities of chemicals to be used.

Pests may include any pest of commercial significance in an urban environment.

Sources of information may include:

company specialists or consultants

government agencies and departments e.g. agriculture, forestry, quarantine

industry groups and associations

Internet resources

publications e.g. company, government and industry.

Work order information may include:

access to work site including timing of access and access and egress points

budget allocations

completion times/dates

job requirements and tasks

legislative and local government requirements

OHS requirements and emergency response procedures

resource requirements - equipment and materials

specific client requirements e.g. noise control, sensitivity of occupants to pests and/or management, relationships with other customer activities, dress and presentation requirements

use of signage and barriers

work schedules

work site contact person(s)

working in isolated and remote locations.

Work site requirements may include:

access and egress points

lighting

noise control

presentation

relationships with other customer activities

security

sensitivity of occupants to pests

ventilation.

Work sites may include:

building surroundings

buildings

domestic, commercial or industrial premises.