The range statement links the required knowledge and organisational and technical requirements to the workplace context. It describes any contextual variables that will be used or encountered when applying the competency in work situations. It allows for different work practices and work and knowledge requirements as well as for differences between organisations and workplaces. The following variables are listed alphabetically and may be present for this particular unit.
Appropriate person(s) may include:
clients
colleagues
managers
person(s) in control of work site(s)
supervisors.
Clients may include:
body corporate
building supervisor
company/organisation
environmental health officer
executive housekeeper
maintenance manager
owner
person in control of work processes
property agent/manager
tenant.
Client records may be a computer or manual file and include:
contact details
customer files and databases
details of previous assessments
details of previous quotations
details of previous service provision
logbooks
pest management plan
reports
specific details about the work site, nature of the pest problem, etc
use of contractors.
Company requirements may include:
access and equity policy, principles and practice
business and performance plans
client communication procedures
client confidentiality procedures
client service standards
communication channels and reporting procedures
company goals, objectives, plans, systems and processes
company issued identification badge/card/pass
company policy and procedures
defined resource parameters
dress and presentation requirements
duty of care, code of conduct, code of ethics
emergency response and evacuation procedures
employer and employee rights and responsibilities
establishing operator identity with client
maintenance procedures for equipment and PPE
OHS control procedures (e.g. health and safety plans, job plans, job safety analysis, risk assessments, safe operating practices/procedures, safe work instructions, work method statements, safe system of work statements)
OHS policies and procedures
personnel practices and guidelines
policies and procedures relating to own role, responsibility and delegation
quality and continuous improvement processes and standards
records and information systems and processes
training (induction and refresher) materials
work site access security clearance procedures.
Documentation may include:
pest activity/inspection reports
pest management system problem/action reports
service logbooks
site management reports
site visit reports.
Environmental requirements may include:
clean-up, containment and/or isolation
company policies and guidelines
emergency chemical spill control measures
environmental protection agency and government departments (e.g. agriculture, emergency services and national parks and wildlife) regulations and guidelines
hazardous materials handling
local government regulations/bylaws.
Equipment may include:
bunding material
camera
dishes or bowls
drills
dusters
electrical extension leads
elevated work platforms
equipment decontamination materials
flexible light
flushing agents
generators
hoses
injectors
knifes
ladders
magnifying glass
measuring jug
mirrors
probes
safety harnesses
sand and other absorbent materials
screwdrivers
shovels and rakes
sounding, moisture and movement detectors
specimen bottles
spray equipment
torches
trays
waste disposal containers.
Hazards may include:
allergic reactions to chemicals, pests and/or equipment, including latex allergies
biological and animal waste
bites and stings
blood and blood-stained products
confined/restricted spaces
contaminated clothing, materials and/or equipment
damaged or inappropriate equipment
dust and fibres
electrical hazards arising from cables, electrical fittings (switches and lights) and untested electrical equipment
environmental impact
extremes of heat and temperature
fatigue
fire
gas
heights
inadequate lighting and ventilation
infectious and zoonotic diseases e.g. scabies/Q fever
leaks, spill, splash and spray
manual handling techniques including awkward and repetitive postures
mobile/vehicle hazards around plant and vehicles
moving and/or unguarded parts
noise
occupational violence and bullying
poor personal hygiene practices
underfoot conditions e.g. slippery, uneven and rough surfaces
work in isolated/remote environments.
Legislative requirements may include:
Australian Standards, quality assurance and certification requirements
award and enterprise agreements
industry advisory standards and codes
relevant Commonwealth/state/territory legislation and local government regulations which affect company operation:
anti-discrimination and diversity
building codes
chemical controls
chemical registers/manifests
consumer protection legislation
dangerous goods Acts and regulations
dangerous goods code
declared pest (plant and animal) reporting
environmental protection issues
equal employment opportunity
freedom of information
industrial relations
motor and commercial vehicle(s) transportation
motor licence and endorsement regulations
OHS Acts and regulations
privacy
public health
trade practices
workplace consultative arrangements.
Manufacturers' specifications may include:
emergency response resources
equipment operational manuals
government publications
instructional guides
material safety data sheets (MSDS)
other resources supplied by the manufacturer (such as laminated cards, notices and wall posters) in work sites or vehicles
product labels
safety instructions pre-printed on equipment.
Materials may include:
building components
chemicals
cleaning products
flammable products
pesticides
registered AGVET products
physical barriers
sealing components.
Occupational health and safety* (OHS) requirements may relate to:
allergic reactions (contact dermatitis, etc)
animal management/control procedures
communication devices for remote and isolated locations e.g. mobile phone, two-way radio, etc
dermatoxicological control and prevention measures
emergency procedures for eye and skin contact, inhalation and ingestion of toxic substances
hazard identification and risk assessment mechanisms
health surveillance and monitoring (e.g. regular blood testing)
hierarchy of hazard control procedures
industry advisory standards
information provided by national registration authority for chemical approval and state government authorities e.g. agriculture, environment protection, health and primary industry
injury and dangerous occurrence reporting
national and industry codes of practice
OHS control procedures (e.g. health and safety plans, job plans, job safety analysis, risk assessments, safe operating practices/procedures, safe work instructions, work method statements, safe system of work statements)
routes of entry and potential symptoms of exposure from chemicals
safe work practices for equipment, PPE and chemical storage including interpretation of MSDS and hazardous substance information e.g. long latency periods
safety training, induction and refresher training
selection and use of PPE and clothing appropriate to the hazard
up-to-date electrical test and tag compliance.
* Also known as workplace health and safety
Personal protective equipment (PPE) may include:
air-line and self-contained respirators
breathing respirator - full-face and half-face
chemical impervious gloves
chemical resistant aprons
communication equipment
contaminated clothing bag
cradles
drinking fluids
dust masks
eye protection e.g. safety glasses, goggles
eyewashes and showers
face shield (splash-proof)
First Aid kit appropriate to the task and location
hair nets
hard hats
high-visibility vests/clothing
long pants
noise protection
non-slip safety shoes/boots
overalls, coveralls or other chemical protective clothing
prodding/probing sticks and rods
safety harness
sharps containers
soap and towel
sunscreen
tongs
torch
washable sun hats
wet-work protective clothing.
Pest management method options may include:
biological controls
chemical and physical barrier treatments
cultural controls
environmental controls
management controls.
Pest management plan may include:
advice of health, safety, environmental and other legislative matters
advice on pest prevention strategies
chemical application methods
details of pest and pest activity
follow up pest management advice, monitoring and call-back schedule
pest management method options
types and quantities of chemicals to be used.
Schedules may include:
charts and wall-mounted planning boards
computerised or paper-based
to-do lists
work diary.
Work orders may include:
access to work site including timing of access and access and egress points
budget allocations
completion times/dates
job requirements and tasks
legislative and local government requirements
OHS requirements and emergency response procedures
resource requirements - equipment and materials
specific client requirements e.g. noise control, sensitivity of occupants to pests and/or management, relationships with other customer activities, dress and presentation requirements
use of signage and barriers
work schedules
work site contact person(s)
working in isolated and remote locations.
Work sites may include:
building surroundings
buildings
domestic, commercial or industrial premises.