The Evidence Guide identifies the requirements to be demonstrated to confirm competence for this unit. Assessment must confirm sufficient ability to use appropriate skills and knowledge to lead small teams. Assessment of performance should be over a period of time covering all categories within the Range of Variables statements that are applicable in the learning environment.
What critical aspects are required for evidence of competency?
Clearly define and communicate roles and responsibilities, assignment instructions and organisational goals and objectives to individual and team members.
Select and allocate duties and responsibilities appropriate to individual knowledge, skill, aptitude and assignment requirements.
Communicate performance expectations for a range of tasks and duties within the team and provide constructive feedback.
Assess and monitor team and individual performance against set measurable criteria and create opportunities to maintain or improve individual and/or team performance.
Communicate effectively on a one-to-one and group basis with colleagues, clients and supervisors and develop trust and confidence in workplace relationships.
Acknowledge individual or team concerns and facilitate discussion and resolution within the group.
What specific knowledge is needed to achieve the performance criteria?
Knowledge and understanding are essential to apply this standard in the workplace, to transfer the skills to other contexts and to deal with unplanned events. The knowledge requirements for this competency standard are listed below:
organisational policies, procedures, goals, objectives and direction
individual and team roles, responsibilities and accountability
relevant legislation and regulations including OHS
organisational performance standards, criteria and assessment techniques
teamwork principles and strategies and relationship-building techniques
organisational procedures and guidelines appropriate to own role, responsibility and delegation
reporting procedures and documentation requirements and processes
rights and responsibilities of employers and employees
site layout and access points
types of security systems and respective activation and deactivation processes
technology applications and how it can be used to assist in the scheduling of tasks.
What specific skills are needed to achieve the performance criteria?
To achieve the performance criteria, some specific skills are required. These include the ability to:
communicate, interact and provide constructive feedback to individual and team members
use coaching and mentoring skills to provide support and build effective workplace relationships
apply effective interpersonal techniques including active listening
apply conflict resolution and negotiation techniques
provide effective informal performance counselling
acknowledge and resolve individual or team problems
prioritise work tasks to meet designated schedules
accurately maintain records and documentation.
What resources may be required for assessment?
Access to a suitable venue and equipment.
Access to plain English version of relevant statutes and procedures.
Assignment instructions, work plans and schedules, policy documents and duty statements.
Assessment instruments, including personal planner and assessment record book.
Access to a registered provider of assessment services.
What is required to achieve consistency of performance?
For valid and reliable assessment of this unit, the competency should be demonstrated over a period of time and observed by the assessor. The competency is to be demonstrated in a range of situations, which may include involvement in related activities normally experienced in the workplace.
Evidence of underpinning knowledge understanding of processes and principles can be gained through thorough questioning and by observation of previous work.
Assessment against this unit may involve the following:
Continuous assessment in a setting that simulates the conditions of performance described in the elements, performance criteria and range of variables statement that make up the unit.
Continuous assessment in the workplace, taking into account the range of variables affecting performance.
Self-assessment on the same terms as those described above.
Simulated assessment or critical incident assessment, provided that the critical incident involves assessment against performance criteria and an evaluation of underpinning knowledge and skill required to achieve the required performance outcomes.
Key competency levels
There are a number of processes that are learnt throughout work and life which are required in all jobs. They are fundamental processes and generally transferable to other work functions. Some of these are covered by the key competencies, although others may be added.
Information below highlights how these processes are applied in this competency standard.
1 - perform the process
2 - perform and administer the process
3 - perform, administer and design the process
How can communication of ideas and information be applied? (2)
Individual or team concerns may be addressed and resolved through facilitated discussion within the group.
How can information be collected, analysed and organised? (1)
Roles, responsibilities and organisational goals and objectives may be defined and clearly communicated to individual and team members.
How are activities planned and organised? (1)
Individual and team performance may be systematically monitored and feedback regularly provided or sequenced as required.
How can team work be applied? (2)
Open communication and constructive feedback may be used to encourage and support individual and team members to improve their performance and meet designated tasks within timeframes.
How can the use of mathematical ideas and techniques be applied? (1)
Mathematical techniques may be used to prioritise work tasks and schedule rosters.
How can problem solving skills be applied? (1)
Established dispute resolution procedures may be used to sensitively resolve individual or team problems.
How can the use of technology be applied? (1)
Technology may be used to communicate, record and manage information.
The Evidence Guide identifies the requirements to be demonstrated to confirm competence for this unit. Assessment must confirm sufficient ability to use appropriate skills and knowledge to lead small teams. Assessment of performance should be over a period of time covering all categories within the Range of Variables statements that are applicable in the learning environment.
What critical aspects are required for evidence of competency?
Clearly define and communicate roles and responsibilities, assignment instructions and organisational goals and objectives to individual and team members.
Select and allocate duties and responsibilities appropriate to individual knowledge, skill, aptitude and assignment requirements.
Communicate performance expectations for a range of tasks and duties within the team and provide constructive feedback.
Assess and monitor team and individual performance against set measurable criteria and create opportunities to maintain or improve individual and/or team performance.
Communicate effectively on a one-to-one and group basis with colleagues, clients and supervisors and develop trust and confidence in workplace relationships.
Acknowledge individual or team concerns and facilitate discussion and resolution within the group.
What specific knowledge is needed to achieve the performance criteria?
Knowledge and understanding are essential to apply this standard in the workplace, to transfer the skills to other contexts and to deal with unplanned events. The knowledge requirements for this competency standard are listed below:
organisational policies, procedures, goals, objectives and direction
individual and team roles, responsibilities and accountability
relevant legislation and regulations including OHS
organisational performance standards, criteria and assessment techniques
teamwork principles and strategies and relationship-building techniques
organisational procedures and guidelines appropriate to own role, responsibility and delegation
reporting procedures and documentation requirements and processes
rights and responsibilities of employers and employees
site layout and access points
types of security systems and respective activation and deactivation processes
technology applications and how it can be used to assist in the scheduling of tasks.
What specific skills are needed to achieve the performance criteria?
To achieve the performance criteria, some specific skills are required. These include the ability to:
communicate, interact and provide constructive feedback to individual and team members
use coaching and mentoring skills to provide support and build effective workplace relationships
apply effective interpersonal techniques including active listening
apply conflict resolution and negotiation techniques
provide effective informal performance counselling
acknowledge and resolve individual or team problems
prioritise work tasks to meet designated schedules
accurately maintain records and documentation.
What resources may be required for assessment?
Access to a suitable venue and equipment.
Access to plain English version of relevant statutes and procedures.
Assignment instructions, work plans and schedules, policy documents and duty statements.
Assessment instruments, including personal planner and assessment record book.
Access to a registered provider of assessment services.
What is required to achieve consistency of performance?
For valid and reliable assessment of this unit, the competency should be demonstrated over a period of time and observed by the assessor. The competency is to be demonstrated in a range of situations, which may include involvement in related activities normally experienced in the workplace.
Evidence of underpinning knowledge understanding of processes and principles can be gained through thorough questioning and by observation of previous work.
Assessment against this unit may involve the following:
Continuous assessment in a setting that simulates the conditions of performance described in the elements, performance criteria and range of variables statement that make up the unit.
Continuous assessment in the workplace, taking into account the range of variables affecting performance.
Self-assessment on the same terms as those described above.
Simulated assessment or critical incident assessment, provided that the critical incident involves assessment against performance criteria and an evaluation of underpinning knowledge and skill required to achieve the required performance outcomes.
Key competency levels
There are a number of processes that are learnt throughout work and life which are required in all jobs. They are fundamental processes and generally transferable to other work functions. Some of these are covered by the key competencies, although others may be added.
Information below highlights how these processes are applied in this competency standard.
1 - perform the process
2 - perform and administer the process
3 - perform, administer and design the process
How can communication of ideas and information be applied? (2)
Individual or team concerns may be addressed and resolved through facilitated discussion within the group.
How can information be collected, analysed and organised? (1)
Roles, responsibilities and organisational goals and objectives may be defined and clearly communicated to individual and team members.
How are activities planned and organised? (1)
Individual and team performance may be systematically monitored and feedback regularly provided or sequenced as required.
How can team work be applied? (2)
Open communication and constructive feedback may be used to encourage and support individual and team members to improve their performance and meet designated tasks within timeframes.
How can the use of mathematical ideas and techniques be applied? (1)
Mathematical techniques may be used to prioritise work tasks and schedule rosters.
How can problem solving skills be applied? (1)
Established dispute resolution procedures may be used to sensitively resolve individual or team problems.
How can the use of technology be applied? (1)
Technology may be used to communicate, record and manage information.