NTISthis.com

Evidence Guide: PSPCRT006 - Handle monies received in satisfaction of warrants and orders

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PSPCRT006 - Handle monies received in satisfaction of warrants and orders

What evidence can you provide to prove your understanding of each of the following citeria?

Receive monies

  1. Obtain or confirm authorisations for the collection of monies in satisfaction of an order or warrant.
  2. Undertake risk assessment and determine strategies to remove, control or minimise identified risks.
  3. Respond to queries or requests for information using established customer service techniques.
  4. Collect and receipt monies and implement contingencies to protect the safety of self and others as required.
  5. Maintain security of monies and receipt books.
Obtain or confirm authorisations for the collection of monies in satisfaction of an order or warrant.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake risk assessment and determine strategies to remove, control or minimise identified risks.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond to queries or requests for information using established customer service techniques.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Collect and receipt monies and implement contingencies to protect the safety of self and others as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain security of monies and receipt books.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deposit monies received

  1. Secure or bank monies received according to designated timelines and legislative requirements for the type of process served and the jurisdiction.
  2. Maintain receipts and banking data, process payments and complete records.
Secure or bank monies received according to designated timelines and legislative requirements for the type of process served and the jurisdiction.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain receipts and banking data, process payments and complete records.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Receive monies

  1. Obtain or confirm authorisations for the collection of monies in satisfaction of an order or warrant.
  2. Undertake risk assessment and determine strategies to remove, control or minimise identified risks.
  3. Respond to queries or requests for information using established customer service techniques.
  4. Collect and receipt monies and implement contingencies to protect the safety of self and others as required.
  5. Maintain security of monies and receipt books.
Obtain or confirm authorisations for the collection of monies in satisfaction of an order or warrant.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake risk assessment and determine strategies to remove, control or minimise identified risks.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond to queries or requests for information using established customer service techniques.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Collect and receipt monies and implement contingencies to protect the safety of self and others as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain security of monies and receipt books.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deposit monies received

  1. Secure or bank monies received according to designated timelines and legislative requirements for the type of process served and the jurisdiction.
  2. Maintain receipts and banking data, process payments and complete records.
Secure or bank monies received according to designated timelines and legislative requirements for the type of process served and the jurisdiction.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain receipts and banking data, process payments and complete records.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Receive monies

1.1 Obtain or confirm authorisations for the collection of monies in satisfaction of an order or warrant.

1.2 Undertake risk assessment and determine strategies to remove, control or minimise identified risks.

1.3 Respond to queries or requests for information using established customer service techniques.

1.4 Collect and receipt monies and implement contingencies to protect the safety of self and others as required.

1.5 Maintain security of monies and receipt books.

2. Deposit monies received

2.1 Secure or bank monies received according to designated timelines and legislative requirements for the type of process served and the jurisdiction.

2.2 Maintain receipts and banking data, process payments and complete records.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Receive monies

1.1 Obtain or confirm authorisations for the collection of monies in satisfaction of an order or warrant.

1.2 Undertake risk assessment and determine strategies to remove, control or minimise identified risks.

1.3 Respond to queries or requests for information using established customer service techniques.

1.4 Collect and receipt monies and implement contingencies to protect the safety of self and others as required.

1.5 Maintain security of monies and receipt books.

2. Deposit monies received

2.1 Secure or bank monies received according to designated timelines and legislative requirements for the type of process served and the jurisdiction.

2.2 Maintain receipts and banking data, process payments and complete records.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

eliciting required payment from clients and clarifying processes

dealing with difficult customer service situations

receipting payments

completing and maintaining financial records

operating technology for credit card transactions or electronic funds transfer

problem-solving and responding to contingencies

applying legislation, regulations and policies relating to money handling

working in the field collecting monies to satisfy warrants and orders

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

legislation, regulations and organisational policy and procedures relating to control of monies received in satisfaction of warrants and orders

operational safety procedures

financial guidelines relating to the collection, receipting, security and banking of monies in the public sector

duty of care requirements relating to handling monies received in satisfaction of warrants and orders

software relating to financial administration

Range Statement

The foundation skills demands of this unit have been mapped for alignment with the Australian Core Skills Framework (ACSF). The following tables outline the performance levels indicated for successful attainment of the unit.

Further information on ACSF and the foundation skills underpinning this unit can be found in the Foundation Skills Guide on the GSA website.