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Evidence Guide: PSPCRT009 - Provide court registry and information services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PSPCRT009 - Provide court registry and information services

What evidence can you provide to prove your understanding of each of the following citeria?

Communicate court practice and procedures

  1. Provide information, options and advice on legislation requirements and organisational policy and procedures.
  2. Respond to questions related to client diversity and needs according to client service practice and standards.
  3. Offer solutions to problems raised by clients and provide options and/or referrals in accordance with delegated authority.
  4. Refer complex operational queries and obtain assistance when necessary.
  5. Optimise information services through use of technical resources and digital information systems.
Provide information, options and advice on legislation requirements and organisational policy and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond to questions related to client diversity and needs according to client service practice and standards.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Offer solutions to problems raised by clients and provide options and/or referrals in accordance with delegated authority.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Refer complex operational queries and obtain assistance when necessary.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Optimise information services through use of technical resources and digital information systems.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Process incoming registry work

  1. Process incoming applications and other materials.
  2. Transfer files using appropriate technical resources in accordance with listings and registry requirements.
  3. Process and receipt fees.
Process incoming applications and other materials.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Transfer files using appropriate technical resources in accordance with listings and registry requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Process and receipt fees.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Handle lodged documents

  1. Receive and record documents.
  2. Lodge documents and enter information into the file management system within set timeframes.
Receive and record documents.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Lodge documents and enter information into the file management system within set timeframes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate court practice and procedures

  1. Provide information, options and advice on legislation requirements and organisational policy and procedures.
  2. Respond to questions related to client diversity and needs according to client service practice and standards.
  3. Offer solutions to problems raised by clients and provide options and/or referrals in accordance with delegated authority.
  4. Refer complex operational queries and obtain assistance when necessary.
  5. Optimise information services through use of technical resources and digital information systems.
Provide information, options and advice on legislation requirements and organisational policy and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond to questions related to client diversity and needs according to client service practice and standards.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Offer solutions to problems raised by clients and provide options and/or referrals in accordance with delegated authority.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Refer complex operational queries and obtain assistance when necessary.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Optimise information services through use of technical resources and digital information systems.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Process incoming registry work

  1. Process incoming applications and other materials.
  2. Transfer files using appropriate technical resources in accordance with listings and registry requirements.
  3. Process and receipt fees.
Process incoming applications and other materials.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Transfer files using appropriate technical resources in accordance with listings and registry requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Process and receipt fees.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Handle lodged documents

  1. Receive and record documents.
  2. Lodge documents and enter information into the file management system within set timeframes.
Receive and record documents.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Lodge documents and enter information into the file management system within set timeframes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Communicate court practice and procedures

1.1 Provide information, options and advice on legislation requirements and organisational policy and procedures.

1.2 Respond to questions related to client diversity and needs according to client service practice and standards.

1.3 Offer solutions to problems raised by clients and provide options and/or referrals in accordance with delegated authority.

1.4 Refer complex operational queries and obtain assistance when necessary.

1.5 Optimise information services through use of technical resources and digital information systems.

2. Process incoming registry work

2.1 Process incoming applications and other materials.

2.2 Transfer files using appropriate technical resources in accordance with listings and registry requirements.

2.3 Process and receipt fees.

3. Handle lodged documents

3.1 Receive and record documents.

3.2 Lodge documents and enter information into the file management system within set timeframes.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Communicate court practice and procedures

1.1 Provide information, options and advice on legislation requirements and organisational policy and procedures.

1.2 Respond to questions related to client diversity and needs according to client service practice and standards.

1.3 Offer solutions to problems raised by clients and provide options and/or referrals in accordance with delegated authority.

1.4 Refer complex operational queries and obtain assistance when necessary.

1.5 Optimise information services through use of technical resources and digital information systems.

2. Process incoming registry work

2.1 Process incoming applications and other materials.

2.2 Transfer files using appropriate technical resources in accordance with listings and registry requirements.

2.3 Process and receipt fees.

3. Handle lodged documents

3.1 Receive and record documents.

3.2 Lodge documents and enter information into the file management system within set timeframes.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

gathering and analysing information

responding to queries

dealing effectively with diverse clients including offending parties, legal practitioners, judicial and sheriff’s officers and media

listening actively, showing empathy, building rapport, resolving conflict and managing situations

using case management systems

accessing relevant information on websites

reconciling accounts

applying legislative requirements relating to the provision of court registry and information services

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context.

rules, Acts, procedures and legislation relating to court registry and information services

courts administration structure, including departmental organisation

principles of judicial independence

current approaches to courts administration

limits of authority to provide advice

procedure for referrals to legal assistance

court-specific software programs

records management procedures and protocols