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Evidence Guide: PSPCRT011 - Provide court support to Indigenous clients

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PSPCRT011 - Provide court support to Indigenous clients

What evidence can you provide to prove your understanding of each of the following citeria?

Provide information and options

  1. Collect and access client information and identify Indigenous client's needs.
  2. Use client information to identify specific services required, observing protocols for the sharing of information.
  3. Identify and apply organisational policy and procedures relevant to Indigenous people in the provision of information and options, including alternative procedural options available to Indigenous people.
  4. Address and clarify problems raised and provide assistance and/or referrals, including making necessary arrangements according to client needs.
Collect and access client information and identify Indigenous client's needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use client information to identify specific services required, observing protocols for the sharing of information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and apply organisational policy and procedures relevant to Indigenous people in the provision of information and options, including alternative procedural options available to Indigenous people.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Address and clarify problems raised and provide assistance and/or referrals, including making necessary arrangements according to client needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide support to Indigenous Australians involved in court proceedings

  1. Assist Indigenous people to access support services and available procedural options and to complete procedural requirements.
  2. Inform Indigenous court users and their nominated representatives of procedural requirements and observe protocols for the sharing of information.
  3. Explain obligations contained in orders and confirm understanding of the ramifications of non-compliance.
Assist Indigenous people to access support services and available procedural options and to complete procedural requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Inform Indigenous court users and their nominated representatives of procedural requirements and observe protocols for the sharing of information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain obligations contained in orders and confirm understanding of the ramifications of non-compliance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide information and options

  1. Collect and access client information and identify Indigenous client's needs.
  2. Use client information to identify specific services required, observing protocols for the sharing of information.
  3. Identify and apply organisational policy and procedures relevant to Indigenous people in the provision of information and options, including alternative procedural options available to Indigenous people.
  4. Address and clarify problems raised and provide assistance and/or referrals, including making necessary arrangements according to client needs.
Collect and access client information and identify Indigenous client's needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use client information to identify specific services required, observing protocols for the sharing of information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and apply organisational policy and procedures relevant to Indigenous people in the provision of information and options, including alternative procedural options available to Indigenous people.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Address and clarify problems raised and provide assistance and/or referrals, including making necessary arrangements according to client needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide support to Indigenous Australians involved in court proceedings

  1. Assist Indigenous people to access support services and available procedural options and to complete procedural requirements.
  2. Inform Indigenous court users and their nominated representatives of procedural requirements and observe protocols for the sharing of information.
  3. Explain obligations contained in orders and confirm understanding of the ramifications of non-compliance.
Assist Indigenous people to access support services and available procedural options and to complete procedural requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Inform Indigenous court users and their nominated representatives of procedural requirements and observe protocols for the sharing of information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain obligations contained in orders and confirm understanding of the ramifications of non-compliance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Provide information and options

1.1 Collect and access client information and identify Indigenous client's needs.

1.2 Use client information to identify specific services required, observing protocols for the sharing of information.

1.3 Identify and apply organisational policy and procedures relevant to Indigenous people in the provision of information and options, including alternative procedural options available to Indigenous people.

1.4 Address and clarify problems raised and provide assistance and/or referrals, including making necessary arrangements according to client needs.

2. Provide support to Indigenous Australians involved in court proceedings

2.1 Assist Indigenous people to access support services and available procedural options and to complete procedural requirements.

2.2 Inform Indigenous court users and their nominated representatives of procedural requirements and observe protocols for the sharing of information.

2.3 Explain obligations contained in orders and confirm understanding of the ramifications of non-compliance.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Provide information and options

1.1 Collect and access client information and identify Indigenous client's needs.

1.2 Use client information to identify specific services required, observing protocols for the sharing of information.

1.3 Identify and apply organisational policy and procedures relevant to Indigenous people in the provision of information and options, including alternative procedural options available to Indigenous people.

1.4 Address and clarify problems raised and provide assistance and/or referrals, including making necessary arrangements according to client needs.

2. Provide support to Indigenous Australians involved in court proceedings

2.1 Assist Indigenous people to access support services and available procedural options and to complete procedural requirements.

2.2 Inform Indigenous court users and their nominated representatives of procedural requirements and observe protocols for the sharing of information.

2.3 Explain obligations contained in orders and confirm understanding of the ramifications of non-compliance.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

applying legislation, regulations and policies relating to courts administration, including those relating to Indigenous people and communities

dealing effectively with Indigenous communities and people in a culturally appropriate manner

responding sensitively and appropriately to disclosure and cultural issues

maintaining confidentiality

negotiating, using collaborative skills, between court, client, client’s family and community, and other service providers

gathering and interpreting information

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

legislation, regulations, policies, procedures and guidelines relating to courts, court users and Indigenous communities

criminal and civil justice systems and legislation conferring jurisdiction

courts administration structure

principles of judicial independence

range of referral sources and associated protocols for working with Indigenous clients

policy approaches to courts administration that are specifically applicable to Indigenous people, including fine payment schemes, alternative sentencing options and flexible case management procedures

social, historical, political and economic context of Indigenous justice issues

Indigenous culture and customs

local Indigenous issues and social structures

procedures relating to public services legislation, including WHS and environment, in the context of court support services

principles of financial budgeting and assessment

equity and diversity principles