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Evidence Guide: PSPCRT014 - Contribute to an integrated service delivery program

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PSPCRT014 - Contribute to an integrated service delivery program

What evidence can you provide to prove your understanding of each of the following citeria?

Identify program roles and responsibilities

  1. Identify program stakeholders and partners and agreed roles and responsibilities.
  2. Identify agreed program objectives, services, operational procedures, reporting requirements, documentation required and performance standards.
  3. Determine own role and responsibilities from legislation, regulations, organisational procedures and/or service agreements and communicate.
  4. Identify outcomes and objectives of program for own organisation.
  5. Identify agreed priorities for service delivery and agreed assessment protocols for eligibility of program services.
Identify program stakeholders and partners and agreed roles and responsibilities.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify agreed program objectives, services, operational procedures, reporting requirements, documentation required and performance standards.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Determine own role and responsibilities from legislation, regulations, organisational procedures and/or service agreements and communicate.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify outcomes and objectives of program for own organisation.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify agreed priorities for service delivery and agreed assessment protocols for eligibility of program services.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Establish positive collaborative relationships

  1. Generate stakeholder and partner trust, confidence and support by demonstrating a high standard of personal performance and professional conduct.
  2. Use communication strategies to represent your organisation positively to stakeholders and partners.
  3. Clarify and discuss objectives, skills and expertise of all stakeholders and/or partners to promote understanding and enhance collaboration.
  4. Make decisions in consultation with relevant stakeholders and partners where appropriate.
  5. Participate in processes to resolve conflict.
Generate stakeholder and partner trust, confidence and support by demonstrating a high standard of personal performance and professional conduct.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Use communication strategies to represent your organisation positively to stakeholders and partners.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Clarify and discuss objectives, skills and expertise of all stakeholders and/or partners to promote understanding and enhance collaboration.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Make decisions in consultation with relevant stakeholders and partners where appropriate.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Participate in processes to resolve conflict.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Support implementation of integrated service delivery program

  1. Provide services according to agreed standards of delivery.
  2. Maintain systems, records, documentation and reporting procedures as required.
  3. Recognise limits of own expertise, obligations and legal accountability, and access appropriate sources of authority and/or expertise as required.
  4. Identify and address issues, concerns and problems identified by program stakeholders, partners and clients.
Provide services according to agreed standards of delivery.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Maintain systems, records, documentation and reporting procedures as required.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Recognise limits of own expertise, obligations and legal accountability, and access appropriate sources of authority and/or expertise as required.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify and address issues, concerns and problems identified by program stakeholders, partners and clients.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Share and disclose client information

  1. Obtain consent to receive services and exchange personal information, from stakeholders, partners and clients.
  2. Identify and apply legal limits of information sharing before providing information.
  3. Liaise with stakeholders and partners to ensure appropriate handover of clients and/or client information when required.
  4. Maintain individual and organisational confidentiality when distributing information internally and externally.
Obtain consent to receive services and exchange personal information, from stakeholders, partners and clients.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify and apply legal limits of information sharing before providing information.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Liaise with stakeholders and partners to ensure appropriate handover of clients and/or client information when required.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Maintain individual and organisational confidentiality when distributing information internally and externally.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify program roles and responsibilities

  1. Identify program stakeholders and partners and agreed roles and responsibilities.
  2. Identify agreed program objectives, services, operational procedures, reporting requirements, documentation required and performance standards.
  3. Determine own role and responsibilities from legislation, regulations, organisational procedures and/or service agreements and communicate.
  4. Identify outcomes and objectives of program for own organisation.
  5. Identify agreed priorities for service delivery and agreed assessment protocols for eligibility of program services.
Identify program stakeholders and partners and agreed roles and responsibilities.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify agreed program objectives, services, operational procedures, reporting requirements, documentation required and performance standards.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Determine own role and responsibilities from legislation, regulations, organisational procedures and/or service agreements and communicate.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify outcomes and objectives of program for own organisation.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify agreed priorities for service delivery and agreed assessment protocols for eligibility of program services.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Establish positive collaborative relationships

  1. Generate stakeholder and partner trust, confidence and support by demonstrating a high standard of personal performance and professional conduct.
  2. Use communication strategies to represent your organisation positively to stakeholders and partners.
  3. Clarify and discuss objectives, skills and expertise of all stakeholders and/or partners to promote understanding and enhance collaboration.
  4. Make decisions in consultation with relevant stakeholders and partners where appropriate.
  5. Participate in processes to resolve conflict.
Generate stakeholder and partner trust, confidence and support by demonstrating a high standard of personal performance and professional conduct.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Use communication strategies to represent your organisation positively to stakeholders and partners.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Clarify and discuss objectives, skills and expertise of all stakeholders and/or partners to promote understanding and enhance collaboration.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Make decisions in consultation with relevant stakeholders and partners where appropriate.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Participate in processes to resolve conflict.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Support implementation of integrated service delivery program

  1. Provide services according to agreed standards of delivery.
  2. Maintain systems, records, documentation and reporting procedures as required.
  3. Recognise limits of own expertise, obligations and legal accountability, and access appropriate sources of authority and/or expertise as required.
  4. Identify and address issues, concerns and problems identified by program stakeholders, partners and clients.
Provide services according to agreed standards of delivery.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Maintain systems, records, documentation and reporting procedures as required.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Recognise limits of own expertise, obligations and legal accountability, and access appropriate sources of authority and/or expertise as required.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify and address issues, concerns and problems identified by program stakeholders, partners and clients.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Share and disclose client information

  1. Obtain consent to receive services and exchange personal information, from stakeholders, partners and clients.
  2. Identify and apply legal limits of information sharing before providing information.
  3. Liaise with stakeholders and partners to ensure appropriate handover of clients and/or client information when required.
  4. Maintain individual and organisational confidentiality when distributing information internally and externally.
Obtain consent to receive services and exchange personal information, from stakeholders, partners and clients.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify and apply legal limits of information sharing before providing information.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Liaise with stakeholders and partners to ensure appropriate handover of clients and/or client information when required.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Maintain individual and organisational confidentiality when distributing information internally and externally.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Identify program roles and responsibilities

1.1 Identify program stakeholders and partners and agreed roles and responsibilities.

1.2 Identify agreed program objectives, services, operational procedures, reporting requirements, documentation required and performance standards.

1.3 Determine own role and responsibilities from legislation, regulations, organisational procedures and/or service agreements and communicate.

1.4 Identify outcomes and objectives of program for own organisation.

1.5 Identify agreed priorities for service delivery and agreed assessment protocols for eligibility of program services.

2. Establish positive collaborative relationships

2.1 Generate stakeholder and partner trust, confidence and support by demonstrating a high standard of personal performance and professional conduct.

2.2 Use communication strategies to represent your organisation positively to stakeholders and partners.

2.3 Clarify and discuss objectives, skills and expertise of all stakeholders and/or partners to promote understanding and enhance collaboration.

2.4 Make decisions in consultation with relevant stakeholders and partners where appropriate.

2.5 Participate in processes to resolve conflict.

3. Support implementation of integrated service delivery program

3.1 Provide services according to agreed standards of delivery.

3.2 Maintain systems, records, documentation and reporting procedures as required.

3.3 Recognise limits of own expertise, obligations and legal accountability, and access appropriate sources of authority and/or expertise as required.

3.4 Identify and address issues, concerns and problems identified by program stakeholders, partners and clients.

4. Share and disclose client information

4.1 Obtain consent to receive services and exchange personal information, from stakeholders, partners and clients.

4.2 Identify and apply legal limits of information sharing before providing information.

4.3 Liaise with stakeholders and partners to ensure appropriate handover of clients and/or client information when required.

4.4 Maintain individual and organisational confidentiality when distributing information internally and externally.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Identify program roles and responsibilities

1.1 Identify program stakeholders and partners and agreed roles and responsibilities.

1.2 Identify agreed program objectives, services, operational procedures, reporting requirements, documentation required and performance standards.

1.3 Determine own role and responsibilities from legislation, regulations, organisational procedures and/or service agreements and communicate.

1.4 Identify outcomes and objectives of program for own organisation.

1.5 Identify agreed priorities for service delivery and agreed assessment protocols for eligibility of program services.

2. Establish positive collaborative relationships

2.1 Generate stakeholder and partner trust, confidence and support by demonstrating a high standard of personal performance and professional conduct.

2.2 Use communication strategies to represent your organisation positively to stakeholders and partners.

2.3 Clarify and discuss objectives, skills and expertise of all stakeholders and/or partners to promote understanding and enhance collaboration.

2.4 Make decisions in consultation with relevant stakeholders and partners where appropriate.

2.5 Participate in processes to resolve conflict.

3. Support implementation of integrated service delivery program

3.1 Provide services according to agreed standards of delivery.

3.2 Maintain systems, records, documentation and reporting procedures as required.

3.3 Recognise limits of own expertise, obligations and legal accountability, and access appropriate sources of authority and/or expertise as required.

3.4 Identify and address issues, concerns and problems identified by program stakeholders, partners and clients.

4. Share and disclose client information

4.1 Obtain consent to receive services and exchange personal information, from stakeholders, partners and clients.

4.2 Identify and apply legal limits of information sharing before providing information.

4.3 Liaise with stakeholders and partners to ensure appropriate handover of clients and/or client information when required.

4.4 Maintain individual and organisational confidentiality when distributing information internally and externally.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

applying legislation, rules, regulations and codes of practice

providing explanations to others

promoting understanding of applicable legislation, regulations, organisational procedures and codes of practice

dealing responsively with complaints, conflict and issues arising from collaboration

contributing to problem-solving strategies

collecting, analysing and organising information

providing information to others in accordance with legislation, regulations, organisational procedures, standards, codes of practice and service agreements

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

organisational goals, processes and hierarchy relating to court services and integrated service delivery programs

relevant legislation, regulations, organisational procedures and/or codes of practice in particular in the context of privacy

relevant integrated service agreements

limitations on resources and authority to contribute services

principles of effective client service delivery