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Evidence Guide: PSPCRT016 - Administer alternative dispute-resolution proceedings

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PSPCRT016 - Administer alternative dispute-resolution proceedings

What evidence can you provide to prove your understanding of each of the following citeria?

Arrange compliance with mandatory ADR procedures

  1. Explain benefits of ADR procedures and answer client’s questions.
  2. Explain procedural requirements.
  3. Identify potential difficulties in arranging delivery of services and address or refer them for action.
  4. Use negotiation and conflict-resolution skills to gain agreement to arrangements and complete documentation.
Explain benefits of ADR procedures and answer client’s questions.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Explain procedural requirements.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify potential difficulties in arranging delivery of services and address or refer them for action.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Use negotiation and conflict-resolution skills to gain agreement to arrangements and complete documentation.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Refer parties to ADR procedures and services

  1. Assess eligibility for access to ADR services and potential circumstances where ADR may not be appropriate and address or refer them for action.
  2. Identify legislative and other constraints and take into account when advising on appropriate dispute-resolution process.
  3. Analyse the issues and the parties’ willingness and capability to assess the most suitable resolution process.
  4. Explain procedural requirements and confirm understanding.
  5. Explain impact of ADR proceedings on case management.
Assess eligibility for access to ADR services and potential circumstances where ADR may not be appropriate and address or refer them for action.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify legislative and other constraints and take into account when advising on appropriate dispute-resolution process.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Analyse the issues and the parties’ willingness and capability to assess the most suitable resolution process.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Explain procedural requirements and confirm understanding.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Explain impact of ADR proceedings on case management.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Support ADR processes

  1. Outline and implement processes to ensure respect for client’s safety and needs.
  2. Explain client responsibility and contribution to outcomes and confirm understanding.
  3. Assist client to prepare for problem solving and negotiation.
  4. Explain privacy and confidentiality requirements of proceedings.
Outline and implement processes to ensure respect for client’s safety and needs.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Explain client responsibility and contribution to outcomes and confirm understanding.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assist client to prepare for problem solving and negotiation.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Explain privacy and confidentiality requirements of proceedings.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Arrange compliance with mandatory ADR procedures

  1. Explain benefits of ADR procedures and answer client’s questions.
  2. Explain procedural requirements.
  3. Identify potential difficulties in arranging delivery of services and address or refer them for action.
  4. Use negotiation and conflict-resolution skills to gain agreement to arrangements and complete documentation.
Explain benefits of ADR procedures and answer client’s questions.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Explain procedural requirements.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify potential difficulties in arranging delivery of services and address or refer them for action.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Use negotiation and conflict-resolution skills to gain agreement to arrangements and complete documentation.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Refer parties to ADR procedures and services

  1. Assess eligibility for access to ADR services and potential circumstances where ADR may not be appropriate and address or refer them for action.
  2. Identify legislative and other constraints and take into account when advising on appropriate dispute-resolution process.
  3. Analyse the issues and the parties’ willingness and capability to assess the most suitable resolution process.
  4. Explain procedural requirements and confirm understanding.
  5. Explain impact of ADR proceedings on case management.
Assess eligibility for access to ADR services and potential circumstances where ADR may not be appropriate and address or refer them for action.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify legislative and other constraints and take into account when advising on appropriate dispute-resolution process.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Analyse the issues and the parties’ willingness and capability to assess the most suitable resolution process.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Explain procedural requirements and confirm understanding.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Explain impact of ADR proceedings on case management.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Support ADR processes

  1. Outline and implement processes to ensure respect for client’s safety and needs.
  2. Explain client responsibility and contribution to outcomes and confirm understanding.
  3. Assist client to prepare for problem solving and negotiation.
  4. Explain privacy and confidentiality requirements of proceedings.
Outline and implement processes to ensure respect for client’s safety and needs.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Explain client responsibility and contribution to outcomes and confirm understanding.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assist client to prepare for problem solving and negotiation.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Explain privacy and confidentiality requirements of proceedings.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Arrange compliance with mandatory ADR procedures

1.1 Explain benefits of ADR procedures and answer client’s questions.

1.2 Explain procedural requirements.

1.3 Identify potential difficulties in arranging delivery of services and address or refer them for action.

1.4 Use negotiation and conflict-resolution skills to gain agreement to arrangements and complete documentation.

2. Refer parties to ADR procedures and services

2.1 Assess eligibility for access to ADR services and potential circumstances where ADR may not be appropriate and address or refer them for action.

2.2 Identify legislative and other constraints and take into account when advising on appropriate dispute-resolution process.

2.3 Analyse the issues and the parties’ willingness and capability to assess the most suitable resolution process.

2.4 Explain procedural requirements and confirm understanding.

2.5 Explain impact of ADR proceedings on case management.

3. Support ADR processes

3.1 Outline and implement processes to ensure respect for client’s safety and needs.

3.2 Explain client responsibility and contribution to outcomes and confirm understanding.

3.3 Assist client to prepare for problem solving and negotiation.

3.4 Explain privacy and confidentiality requirements of proceedings.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Arrange compliance with mandatory ADR procedures

1.1 Explain benefits of ADR procedures and answer client’s questions.

1.2 Explain procedural requirements.

1.3 Identify potential difficulties in arranging delivery of services and address or refer them for action.

1.4 Use negotiation and conflict-resolution skills to gain agreement to arrangements and complete documentation.

2. Refer parties to ADR procedures and services

2.1 Assess eligibility for access to ADR services and potential circumstances where ADR may not be appropriate and address or refer them for action.

2.2 Identify legislative and other constraints and take into account when advising on appropriate dispute-resolution process.

2.3 Analyse the issues and the parties’ willingness and capability to assess the most suitable resolution process.

2.4 Explain procedural requirements and confirm understanding.

2.5 Explain impact of ADR proceedings on case management.

3. Support ADR processes

3.1 Outline and implement processes to ensure respect for client’s safety and needs.

3.2 Explain client responsibility and contribution to outcomes and confirm understanding.

3.3 Assist client to prepare for problem solving and negotiation.

3.4 Explain privacy and confidentiality requirements of proceedings.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

promoting understanding of legislation and regulations and organisational procedures, policy and codes of practice in the context of ADR proceedings

identifying client needs and assessing suitability for relevant services

identifying appropriate services and resources for referral

negotiating and resolving conflict

using facilitation skills in relation to ADR processes

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

legislation, regulations, organisational procedures and codes of practice in the context of ADR proceedings and services

principles of effective mediation and dispute resolution

distinction between legal and procedural information

principles of effective client service delivery