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Evidence Guide: PSPCRT405C - Handle monies received in satisfaction of warrants and orders

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PSPCRT405C - Handle monies received in satisfaction of warrants and orders

What evidence can you provide to prove your understanding of each of the following citeria?

Receive monies.

  1. Authorisations for the collection of monies in satisfaction of an order or warrant are obtained or confirmed according to organisational policy and procedures and legislative requirements.
  2. Risk assessment is made according to organisational guidelines to ensure collection can be conducted safely.
  3. Queries or requests for information are responded to according to organisational policies and procedures and using appropriate customer service techniques.
  4. Monies are collected and receipted according to organisational policy and procedures and legislative requirements.
  5. Contingencies are dealt with and safety of self and others is protected according to organisational policy and procedures.
  6. Security of monies and receipt books is maintained according to duty of care procedures.
Authorisations for the collection of monies in satisfaction of an order or warrant are obtained or confirmed according to organisational policy and procedures and legislative requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Risk assessment is made according to organisational guidelines to ensure collection can be conducted safely.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Queries or requests for information are responded to according to organisational policies and procedures and using appropriate customer service techniques.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monies are collected and receipted according to organisational policy and procedures and legislative requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contingencies are dealt with and safety of self and others is protected according to organisational policy and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Security of monies and receipt books is maintained according to duty of care procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deposit monies received.

  1. Monies received are secured or banked according to organisational policy and procedures and designated timelines, legislative requirements for the type of process served, the jurisdiction and prescribed timeframes.
  2. Receipts and bank records are maintained according to organisational policy and procedures and legislative requirements.
  3. Payments are processed and records completed according to organisational policy and procedures and designated timelines.
Monies received are secured or banked according to organisational policy and procedures and designated timelines, legislative requirements for the type of process served, the jurisdiction and prescribed timeframes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Receipts and bank records are maintained according to organisational policy and procedures and legislative requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Payments are processed and records completed according to organisational policy and procedures and designated timelines.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm the ability to:

handle and process monies accurately and in accordance with legislation and organisational policy and procedures

apply appropriate risk management procedures to ensure safety in the workplace

Consistency in performance

Competency should be demonstrated by dealing with monies received and handled in satisfaction of warrants and orders in a range of or occasions, over time.

Context of and specific resources for assessment

Assessment must comply with:

applicable regulations and codes

workplace procedures and protocols

Access may be required to:

a workplace environment or one that closely resembles normal work practices and replicates the range of conditions likely to be encountered when handling monies received in satisfaction of warrants and orders, including coping with difficulties, irregularities and breakdowns in routine

legislation, policy, procedures and protocols relating to monies received in satisfaction of warrants and orders

case studies and workplace scenarios to capture the range of situations likely to be encountered when handling monies received in satisfaction of warrants and orders

Guidance information for assessment

The following assessment methods are suggested:

oral questioning about relevant legislation, acting ethically, and applying processes

observation of the candidate in a range of contexts to ensure achievement of the unit outcomes

feedback from peers and/or supervisor that the candidate consistently applies relevant workplace procedures

review of records completed by candidate or reports of performance

In all cases, practical assessment should be supported by questions to assess underpinning knowledge and those aspects of competency that are difficult to assess directly. Questioning techniques should suit the language and literacy levels of the candidate.

Required Skills and Knowledge

Required skills

communication skills to:

elicit required payment from clients and explain processes clearly

deal with difficult clients

interpersonal skills to respond to diversity, including gender and disability

planning and organising skills to maintain accurate records according to organisational and legislative requirements

numeracy skills to apply mathematical concepts and techniques to:

complete financial records

check for correct receipt of payment

operate technology for credit card transactions or electronic funds transfer

problem-solving skills to respond to contingencies that may arise

initiative and enterprise skills to:

apply legislation, regulations and policies relating to handling monies

apply procedures relating to public sector legislation, such as:

OHS relating to working in the court

working in the field collecting monies to satisfy warrants and orders

Required knowledge

legislation, regulations and organisational policy and procedures relating to control of monies received in satisfaction of warrants and orders

operational safety procedures

financial guidelines relating to the collection, receipting, security and banking of monies in the public sector

duty of care requirements relating to handling monies received in satisfaction of warrants and orders

equal employment opportunity principles

equity and diversity principles

working ethically

software relating to financial administration, which could vary depending on jurisdiction

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Monies may include:

fines

fees

judgements

cash

cheques

credit card transactions

electronic funds transfers

money orders

Organisational policy and procedures may include:

work instructions

standard operating procedures

guidelines, manuals or handbooks

financial audit Acts and guidelines

Contingencies may include:

physical or verbal threats

angry or aggressive clients

dogs

weather

Duty of care procedures may include:

segregation of duties

safeguarding of assets

internal controls

signing for receipt books

work with external security providers

Records may include:

receipts

books of account

daily banking summaries

account reconciliations

receipt registers

accountable documents

workplace records