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Evidence Guide: PSPCRT408B - Provide court registry and information services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PSPCRT408B - Provide court registry and information services

What evidence can you provide to prove your understanding of each of the following citeria?

Communicate court practice and procedures.

  1. Information, options and advice are provided on legislation requirements and organisational policy and procedures.
  2. Questions raised are responded to in line with client diversity and needs according to client service practice and standards.
  3. Problems raised by clients are solved, options are formulated, and/or referrals provided in accordance with delegated authority.
  4. Complex operational queries are referred and assistance is obtained when necessary according to organisational policy and procedures.
  5. Information services are optimised through effective use of technical resources and computerised information systems.
Information, options and advice are provided on legislation requirements and organisational policy and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Questions raised are responded to in line with client diversity and needs according to client service practice and standards.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Problems raised by clients are solved, options are formulated, and/or referrals provided in accordance with delegated authority.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complex operational queries are referred and assistance is obtained when necessary according to organisational policy and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information services are optimised through effective use of technical resources and computerised information systems.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Process incoming registry work.

  1. Incoming applications and other materials are processed in accordance with legislative requirements, practice and procedures.
  2. Files are transferred using appropriate technical resources in accordance with listings and registry requirements.
  3. Fees are assessed, processed and receipted according to organisational policy and procedures on public monies.
Incoming applications and other materials are processed in accordance with legislative requirements, practice and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Files are transferred using appropriate technical resources in accordance with listings and registry requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Fees are assessed, processed and receipted according to organisational policy and procedures on public monies.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Handle lodged documents.

  1. Documents for lodgement are processed according to organisational policy and procedures.
  2. Information is entered into the file management system within timeframes set out in legislation and organisational policy and procedures.
  3. Documents are received and recorded in accordance with legislative requirements, policy and procedures.
Documents for lodgement are processed according to organisational policy and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information is entered into the file management system within timeframes set out in legislation and organisational policy and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Documents are received and recorded in accordance with legislative requirements, policy and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm the ability to:

access relevant information from a range of appropriate sources

provide appropriate responses to a range of enquiries from diverse parties

apply scope of authority and refer complex queries that fall outside that

apply legislative and organisational requirements, policies, practices and procedures to providing registry services

process fees accurately and according to policy on public monies

apply appropriate practices and procedures to receiving, lodging and recording documents

apply appropriate procedures when dealing with exhibits to ensure safety of self, others and the workplace

Consistency in performance

Competency should be demonstrated by providing court registry and information services on a range of occasions, over time.

Context of and specific resources for assessment

Assessment must comply with:

applicable regulations and codes

workplace procedures and protocols

Access may be required to:

a workplace environment or one that closely resembles normal work practices and replicates the range of conditions likely to be encountered when providing court registry and information services, including coping with difficulties, irregularities and breakdowns in routine

legislation, policy, procedures and protocols relating to court registry and information services

case studies and workplace scenarios to capture the range of situations likely to be encountered when providing court registry and information services

court-specific software

Guidance information for assessment

The following assessment methods are suggested:

oral questioning about relevant legislation, acting ethically, and applying processes

observation of the candidate responding to a range of contexts to ensure achievement of the unit outcomes

feedback from peers and/or supervisor that the candidate consistently applies relevant workplace procedures

review of records completed by candidate or reports of performance

In all cases, practical assessment should be supported by questions to assess underpinning knowledge and those aspects of competency that are difficult to assess directly. Questioning techniques should suit the language and literacy levels of the candidate.

Required Skills and Knowledge

Required skills

literacy skills to gather and analyse information

problem-solving skills to respond to queries

communication skills to:

deal effectively with diverse clients, including offending parties, legal practitioners, judicial officers, and sheriff's officers

listen actively

express empathy

build rapport

resolve conflict

manage situations

interpersonal skills to respond to diversity, including gender and disability

technology skills to:

use case management systems

access information on websites

technical skills to:

process fee payments

reconcile accounts

initiative and enterprise skills to:

apply legislative requirements relating to the provision of court registry and information services

apply procedures relating to public sector legislation, such as procedures relating to OHS and environment in the context of:

court registry and information services

access, input and retrieval of information databases

Required knowledge

rules, Acts, procedures, practice directions and legislation relating to court registry and information services

courts administration structure, including department organisational structure

principles of judicial independence

current approaches to courts administration

limit of authority to provide advice

procedure for referrals to legal assistance

computer software, such as Word, Excel and Access

court-specific software programs

records management procedures and protocols

equal employment opportunity principles

equity and diversity principles

working ethically

public sector legislation, such as OHS and environment in the context of providing court registry and information services

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Information and options may:

relate to:

appeals process

listings

rules

procedures

divorce

bankruptcy

registry

judges' diaries

hearing dates

be provided:

orally

by way of precedents and brochures

Advice:

is not legal advice

covers:

civil

criminal

fines payment

family

relates to a range of commonwealth, state and territory courts

Questions may include:

locations of various courts and courtrooms

a range of questions relating to court procedures and possible outcomes

Client service practice and standards may include:

dealing with difficult clients

conflict resolution

empathy

listening

communication

friendly approach

building rapport

being a team player

maintaining high level of service

equality

situation management

confidentiality

assertiveness and firmness

composure

liaising with other parties

Referrals may be to:

police

issuing authorities, such as local government councils

legal advice clinic or similar options

Technical resources may include:

all materials that include specific information

manuals

guidelines

pamphlets

Computerised information systems may include:

case management systems

electronic information systems

Transferred may include between:

physical locations

jurisdictions

lists

Documents may include:

Crown papers

witness statements

medical records

materials tendered in answer to a subpoena

affidavits

claims

complaints and information

exhibits

subpoenas

applications

Lodgement may include:

e-filing

e-lodgement

mail

in person

fax