NTISthis.com

Evidence Guide: PSPETH004 - Maintain and enhance confidence in public service

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PSPETH004 - Maintain and enhance confidence in public service

What evidence can you provide to prove your understanding of each of the following citeria?

Provide ethical leadership

  1. Model and reinforce ethical conduct in others.
  2. Encourage professionalism.
  3. Encourage staff to raise ethical dilemmas, provide frameworks for ethical decision-making and policy setting and coach staff in their application.
  4. Provide staff with opportunities to develop skills in identifying and resolving situations requiring ethical judgment.
  5. Clarify the ethical aspects of decisions and provide and document advice and guidance on more complex ethical problems.
  6. Encourage the reporting of suspected unethical conduct, and address as needed.
  7. Monitor and evaluate policies, for consistency with public sector standards, and recommend changes, where necessary.
Model and reinforce ethical conduct in others.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage professionalism.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage staff to raise ethical dilemmas, provide frameworks for ethical decision-making and policy setting and coach staff in their application.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide staff with opportunities to develop skills in identifying and resolving situations requiring ethical judgment.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clarify the ethical aspects of decisions and provide and document advice and guidance on more complex ethical problems.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage the reporting of suspected unethical conduct, and address as needed.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and evaluate policies, for consistency with public sector standards, and recommend changes, where necessary.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Balance competing public interests

  1. Consider all relevant facts and ensure weightings given to competing interests are unbiased, transparent and defensible.
  2. Use decision-making processes and document reasoning/grounds for decisions.
  3. Provide advice to government regarding policy decisions relating to the public interest.
  4. Take immediate action where staff indicate conflicts of interest, to resolve the situation.
Consider all relevant facts and ensure weightings given to competing interests are unbiased, transparent and defensible.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use decision-making processes and document reasoning/grounds for decisions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide advice to government regarding policy decisions relating to the public interest.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take immediate action where staff indicate conflicts of interest, to resolve the situation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish and monitor processes and practices that encourage integrity

  1. Develop and review organisational processes and practices to ensure they meet the requirements of procedural fairness and accountability.
  2. Develop processes containing mechanisms to ensure that public resources are used in accordance with public sector ethics standards, legislation, policy and guidelines.
  3. Develop processes that include risk management strategies which meet client, staff and organisational needs for transparency and accountability.
  4. Monitor processes and practices to ensure they encourage and support those reporting unethical conduct and protect them from reprisals.
  5. Take action to ensure that the ethical standard of conduct of contractors is consistent with the requirements of the contracting organisation.
Develop and review organisational processes and practices to ensure they meet the requirements of procedural fairness and accountability.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop processes containing mechanisms to ensure that public resources are used in accordance with public sector ethics standards, legislation, policy and guidelines.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop processes that include risk management strategies which meet client, staff and organisational needs for transparency and accountability.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor processes and practices to ensure they encourage and support those reporting unethical conduct and protect them from reprisals.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take action to ensure that the ethical standard of conduct of contractors is consistent with the requirements of the contracting organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide ethical leadership

  1. Model and reinforce ethical conduct in others.
  2. Encourage professionalism.
  3. Encourage staff to raise ethical dilemmas, provide frameworks for ethical decision-making and policy setting and coach staff in their application.
  4. Provide staff with opportunities to develop skills in identifying and resolving situations requiring ethical judgment.
  5. Clarify the ethical aspects of decisions and provide and document advice and guidance on more complex ethical problems.
  6. Encourage the reporting of suspected unethical conduct, and address as needed.
  7. Monitor and evaluate policies, for consistency with public sector standards, and recommend changes, where necessary.
Model and reinforce ethical conduct in others.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage professionalism.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage staff to raise ethical dilemmas, provide frameworks for ethical decision-making and policy setting and coach staff in their application.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide staff with opportunities to develop skills in identifying and resolving situations requiring ethical judgment.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clarify the ethical aspects of decisions and provide and document advice and guidance on more complex ethical problems.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage the reporting of suspected unethical conduct, and address as needed.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and evaluate policies, for consistency with public sector standards, and recommend changes, where necessary.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Balance competing public interests

  1. Consider all relevant facts and ensure weightings given to competing interests are unbiased, transparent and defensible.
  2. Use decision-making processes and document reasoning/grounds for decisions.
  3. Provide advice to government regarding policy decisions relating to the public interest.
  4. Take immediate action where staff indicate conflicts of interest, to resolve the situation.
Consider all relevant facts and ensure weightings given to competing interests are unbiased, transparent and defensible.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use decision-making processes and document reasoning/grounds for decisions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide advice to government regarding policy decisions relating to the public interest.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take immediate action where staff indicate conflicts of interest, to resolve the situation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish and monitor processes and practices that encourage integrity

  1. Develop and review organisational processes and practices to ensure they meet the requirements of procedural fairness and accountability.
  2. Develop processes containing mechanisms to ensure that public resources are used in accordance with public sector ethics standards, legislation, policy and guidelines.
  3. Develop processes that include risk management strategies which meet client, staff and organisational needs for transparency and accountability.
  4. Monitor processes and practices to ensure they encourage and support those reporting unethical conduct and protect them from reprisals.
  5. Take action to ensure that the ethical standard of conduct of contractors is consistent with the requirements of the contracting organisation.
Develop and review organisational processes and practices to ensure they meet the requirements of procedural fairness and accountability.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop processes containing mechanisms to ensure that public resources are used in accordance with public sector ethics standards, legislation, policy and guidelines.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop processes that include risk management strategies which meet client, staff and organisational needs for transparency and accountability.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor processes and practices to ensure they encourage and support those reporting unethical conduct and protect them from reprisals.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take action to ensure that the ethical standard of conduct of contractors is consistent with the requirements of the contracting organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Provide ethical leadership

1.1 Model and reinforce ethical conduct in others.

1.2 Encourage professionalism.

1.3 Encourage staff to raise ethical dilemmas, provide frameworks for ethical decision-making and policy setting and coach staff in their application.

1.4 Provide staff with opportunities to develop skills in identifying and resolving situations requiring ethical judgment.

1.5 Clarify the ethical aspects of decisions and provide and document advice and guidance on more complex ethical problems.

1.6 Encourage the reporting of suspected unethical conduct, and address as needed.

1.7 Monitor and evaluate policies, for consistency with public sector standards, and recommend changes, where necessary.

2. Balance competing public interests

2.1 Consider all relevant facts and ensure weightings given to competing interests are unbiased, transparent and defensible.

2.2 Use decision-making processes and document reasoning/grounds for decisions.

2.3 Provide advice to government regarding policy decisions relating to the public interest.

2.4 Take immediate action where staff indicate conflicts of interest, to resolve the situation.

3. Establish and monitor processes and practices that encourage integrity

3.1 Develop and review organisational processes and practices to ensure they meet the requirements of procedural fairness and accountability.

3.2 Develop processes containing mechanisms to ensure that public resources are used in accordance with public sector ethics standards, legislation, policy and guidelines.

3.3 Develop processes that include risk management strategies which meet client, staff and organisational needs for transparency and accountability.

3.4 Monitor processes and practices to ensure they encourage and support those reporting unethical conduct and protect them from reprisals.

3.5 Take action to ensure that the ethical standard of conduct of contractors is consistent with the requirements of the contracting organisation.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Provide ethical leadership

1.1 Model and reinforce ethical conduct in others.

1.2 Encourage professionalism.

1.3 Encourage staff to raise ethical dilemmas, provide frameworks for ethical decision-making and policy setting and coach staff in their application.

1.4 Provide staff with opportunities to develop skills in identifying and resolving situations requiring ethical judgment.

1.5 Clarify the ethical aspects of decisions and provide and document advice and guidance on more complex ethical problems.

1.6 Encourage the reporting of suspected unethical conduct, and address as needed.

1.7 Monitor and evaluate policies, for consistency with public sector standards, and recommend changes, where necessary.

2. Balance competing public interests

2.1 Consider all relevant facts and ensure weightings given to competing interests are unbiased, transparent and defensible.

2.2 Use decision-making processes and document reasoning/grounds for decisions.

2.3 Provide advice to government regarding policy decisions relating to the public interest.

2.4 Take immediate action where staff indicate conflicts of interest, to resolve the situation.

3. Establish and monitor processes and practices that encourage integrity

3.1 Develop and review organisational processes and practices to ensure they meet the requirements of procedural fairness and accountability.

3.2 Develop processes containing mechanisms to ensure that public resources are used in accordance with public sector ethics standards, legislation, policy and guidelines.

3.3 Develop processes that include risk management strategies which meet client, staff and organisational needs for transparency and accountability.

3.4 Monitor processes and practices to ensure they encourage and support those reporting unethical conduct and protect them from reprisals.

3.5 Take action to ensure that the ethical standard of conduct of contractors is consistent with the requirements of the contracting organisation.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

using frameworks for ethical decision-making

analysing policies and organisational procedures for consistency with public sector standards

using a variety of language structures to explain complex ideas to different audiences

interpreting and explaining complex formal documents and assisting others to apply them in the workplace

preparing written advice and reports requiring precise expression

interpreting legislation and codes of ethics

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

public sector ethics

organisational code of ethics/conduct

legislation related to privacy, freedom of information, human rights, whistleblower protection

procedural fairness

equal employment opportunity, equity and diversity principles

procedures for declaring conflicts of interest

procedures or protocols for reporting unethical conduct

WHS