Maintain and enhance confidence in public service Evidence Guide

NTISthis.com

Evidence Guide: PSPETHC601B - Maintain and enhance confidence in public service

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

PSPETHC601B - Maintain and enhance confidence in public service

What evidence can you provide to prove your understanding of each of the following citeria?

Provide ethical leadership

Ethical conduct is modelled, and reinforced in others
The professionalism required of public servants is communicated and encouraged in ways suited to the diversity of the workforce
Staff are encouraged to raise ethical dilemmas, are provided with frameworks for ethical decision making and policy setting, and coached in their application
Staff are provided with opportunities to develop skills in identifying and resolving situations requiring ethical judgment
Clarification of the ethical aspects of decisions/actions and advice and guidance on more complex ethical problems are provided promptly and documented in accordance with organisational policy and procedures
The reporting of suspected unethical conduct is encouraged, dealt with in a confidential manner and acted on promptly, and in accordance with policy and procedures
The work environment is monitored and policies/organisational procedures are evaluated for consistency with public sector standards, and changes are recommended where necessary

Ethical conduct is modelled, and reinforced in others

Completed
Date:

Teacher:

Evidence:

The professionalism required of public servants is communicated and encouraged in ways suited to the diversity of the workforce

Completed
Date:

Teacher:

Evidence:

Staff are encouraged to raise ethical dilemmas, are provided with frameworks for ethical decision making and policy setting, and coached in their application

Completed
Date:

Teacher:

Evidence:

Staff are provided with opportunities to develop skills in identifying and resolving situations requiring ethical judgment

Completed
Date:

Teacher:

Evidence:

Clarification of the ethical aspects of decisions/actions and advice and guidance on more complex ethical problems are provided promptly and documented in accordance with organisational policy and procedures

Completed
Date:

Teacher:

Evidence:

The reporting of suspected unethical conduct is encouraged, dealt with in a confidential manner and acted on promptly, and in accordance with policy and procedures

Completed
Date:

Teacher:

Evidence:

The work environment is monitored and policies/organisational procedures are evaluated for consistency with public sector standards, and changes are recommended where necessary

Completed
Date:

Teacher:

Evidence:

Balance competing public interests

Consideration of relevant facts is undertaken comprehensively, and weightings given to competing interests are unbiased, transparent and defensible
Decision making processes are used transparently, and accountably and reasoning/grounds for decisions are documented in accordance with policy and procedures
Objective and impartial advice is provided to government regarding policy decisions relating to the public interest
Where staff indicate conflicts of interest, action is taken immediately to resolve the situation in accordance with policy and procedures

Consideration of relevant facts is undertaken comprehensively, and weightings given to competing interests are unbiased, transparent and defensible

Completed
Date:

Teacher:

Evidence:

Decision making processes are used transparently, and accountably and reasoning/grounds for decisions are documented in accordance with policy and procedures

Completed
Date:

Teacher:

Evidence:

Objective and impartial advice is provided to government regarding policy decisions relating to the public interest

Completed
Date:

Teacher:

Evidence:

Where staff indicate conflicts of interest, action is taken immediately to resolve the situation in accordance with policy and procedures

Completed
Date:

Teacher:

Evidence:

Establish and monitor processes and practices that encourage integrity

Organisational processes and practices are developed or reviewed to ensure they meet the requirements of procedural fairness and accountability
Processes are developed containing mechanisms to ensure that public resources are used in accordance with public sector ethics standards, legislation, policy and/or guidelines
Risk management strategies are included in processes and meet client, staff and organisational needs for transparency and accountability
Processes and practices are monitored to ensure they encourage and support those reporting unethical conduct and protect them from reprisals
Action is taken to ensure that the ethical standard of conduct of contractors is consistent with the requirements of the contracting organisation

Organisational processes and practices are developed or reviewed to ensure they meet the requirements of procedural fairness and accountability

Completed
Date:

Teacher:

Evidence:

Processes are developed containing mechanisms to ensure that public resources are used in accordance with public sector ethics standards, legislation, policy and/or guidelines

Completed
Date:

Teacher:

Evidence:

Risk management strategies are included in processes and meet client, staff and organisational needs for transparency and accountability

Completed
Date:

Teacher:

Evidence:

Processes and practices are monitored to ensure they encourage and support those reporting unethical conduct and protect them from reprisals

Completed
Date:

Teacher:

Evidence:

Action is taken to ensure that the ethical standard of conduct of contractors is consistent with the requirements of the contracting organisation

Completed
Date:

Teacher:

Evidence:

Assessed

Teacher: ___________________________ Date: _

Signature: ________________________________________________

Comments:

Instructions to Assessors

Evidence Guide


The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package.

Units to be assessed together	Pre-requisite unitsthat must be achieved prior to this unit:Nil Co-requisite unitsthat must be assessed with this unit:Nil Co-assessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include, but are not limited to, a range of (2 or more) generalist or specialist units of competency at Advanced Diploma level or above. Choice from the following units is recommended: PSPGOV601B Apply government systems PSPGOV603B Develop a tender submission response PSPGOV604A Foster leadership and innovation PSPGOV605A Persuade and influence opinion PSPLEGN601B Manage compliance with legislation in the public sector PSPMNGT602B Manage resources PSPMNGT606B Manage quality client service PSPPROC602B Direct the management of contracts PSPPM601B Direct complex project activities

Overview of evidence requirements	In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms: the knowledge requirements of this unit the skill requirements of this unit application of Employability Skills as they relate to this unit ethical leadership modelled and promoted in a range of (3 or more) contexts (or occasions, over time) where contexts may include generalist or specialist work activities such as managing client services, managing financial resources, managing regulatory compliance, managing procurement etc

Resources required to carry out assessment	These resources include: ethics-related legislation and guidelines codes of conduct and codes of ethics public sector standards, procedures and protocols ethical decision making/problem solving models

Where and how to assess evidence	Valid assessment of this unit requires: a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when working ethically, and ensuring ethical processes and behaviour in others in a public sector environment, including coping with ambiguity, difficulties, irregularities and breakdowns in routine ethical leadership modelled and promoted in a range of (3 or more) contexts (or occasions, over time) where contexts may include generalist or specialist work activities such as managing client services, managing financial resources, managing regulatory compliance, managing procurement etc Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as: people with disabilities people from culturally and linguistically diverse backgrounds Aboriginal and Torres Strait Islander people women young people older people people in rural and remote locations. Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of: case studies questioning scenarios simulation or role plays authenticated evidence from the workplace and/or training courses.

For consistency of assessment	Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments

Required Skills and Knowledge

This section describes the essential skills and knowledge and their level, required for this unit.

Skill requirements

Look for evidence that confirms skills in:

using frameworks for ethical decision making

analysing policies/organisational procedures for consistency with public sector standards

using a variety of words and language structures to explain complex ideas to different audiences

interpreting and explaining complex, formal documents and assisting others to apply them in the workplace

using strategies to clarify understanding

preparing written advice and reports requiring precision of expression

accessing legislation and codes of ethics electronically or in hard copy

responding to diversity, including gender and disability

ensuring staff apply occupational health and safety procedures relating to ethical work practices

Knowledge requirements

Look for evidence that confirms knowledge and understanding of:

public sector ethics

organisational code of ethics/conduct

legislation related to privacy, freedom of information, human rights, whistleblower protection

procedural fairness

equal employment opportunity, equity and diversity principles

procedures for declaring conflicts of interest

procedures or protocols for reporting unethical conduct

occupational health and safety procedures relating to ethical work practices

Range Statement


The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in italics in the Performance Criteria is explained here.

Ethical conduct includes	respect for the law integrity objectivity accountability honesty openness responsibility impartiality reliability diligence trustworthiness respect for persons responsible care

Professionalism may include	ethical conduct commitment diligence courtesy respect for others conduct free of cultural and gender bias able to withstand external scrutiny

Complex ethical problems may include	conflict between public sector standards and personal values conflict between public sector standards and other standards such as professional standards conflict between public sector standards and directions of a senior officer or Minister tension between two 'rights' such as the right to privacy versus the right to freedom of information

Actions relating to the reporting of unethical conduct may include	protection and support of those reporting unethical conduct confidential review and evidence gathering to confirm allegations prior to subsequent reporting referral to authority identified in guidelines use of confidant programs (whistleblower protection programs, organisational professional reporting procedures)

Unethical conduct may include	fraud, corruption, maladministration and waste unauthorised access to and use of information, money/finances, vehicles, equipment, resources improper public comment on matters relating to the government and/or the organisation falsifying records giving false testimonials dishonesty improper use of equipment, telephones, credit cards, frequent flyer points, email and Internet extravagant or wasteful practices personal favours, preferential treatment putting barriers in place, hindering, blocking action compromising behaviour including sexual harassment directing others to act unethically oppressive/coercive management decisions resorting to illegality to obtain evidence

Conflicts of interest may include	both potential and actual conflicts bribery improper use of official information gifts entertainment previous and outside employment, including voluntary work favours for friends, relatives and others memberships of organisations political activity pecuniary and non-pecuniary conflicts

Organisational processes may include	strategic planning policy development recruitment selection induction performance management learning and development promotion redundancy re-deployment ceasing of temporary contracts disciplinary and grievance procedures establishment of an ethics committee within the organisation investigations procurement and contracting.

Procedural fairness may include	the right to be heard/put your case the right to be informed of a complaint or case against you the right to know reasons for decisions affecting you the right to know the outcome/recommendations of an investigation involving you the right to privacy the right to representation the right to remain silent the decision maker should not be a judge in his/her own cause in accordance with the law.

Legislation policy and guidelines may include	legislation for public sector management freedom of information legislation privacy legislation equal employment opportunity and anti-discrimination law public sector standards Ministerial directions government policy legal precedents State/Territory/Commonwealth codes of ethics equity guidelines/workplace diversity guidelines organisational codes of conduct organisational mission and values statements organisational procedures/guidelines organisational performance management policy.

NTISthis.com

Evidence Guide: PSPETHC601B - Maintain and enhance confidence in public service

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

PSPETHC601B - Maintain and enhance confidence in public service

Provide ethical leadership

Balance competing public interests

Establish and monitor processes and practices that encourage integrity

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

Instructions to Assessors

Teacher: ___________________________ Date: _