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Evidence Guide: PSPGEN001 - Work in a public sector environment

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PSPGEN001 - Work in a public sector environment

What evidence can you provide to prove your understanding of each of the following citeria?

Access and use legislation and guidelines

  1. Access the range of legislation and guidelines common to employment in a public sector organisation.
  2. Identify the key principles contained in the legislation and guidelines.
  3. Clarify information in order to confirm own understanding.
  4. Apply the principles contained in legislation and guidelines to individual workplace practice.
Access the range of legislation and guidelines common to employment in a public sector organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify the key principles contained in the legislation and guidelines.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clarify information in order to confirm own understanding.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply the principles contained in legislation and guidelines to individual workplace practice.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Access and use organisational information

  1. Identify the staffing and organisational structure.
  2. Identify and clarify procedures for dealing with staff at all levels of the organisation.
  3. Identify procedures for dealing with clients.
  4. Identify sources of assistance and types of assistance available from each source.
Identify the staffing and organisational structure.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and clarify procedures for dealing with staff at all levels of the organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify procedures for dealing with clients.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify sources of assistance and types of assistance available from each source.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work with diversity

  1. Demonstrate appreciation of the differences between colleagues through workplace behaviour.
  2. Use effective communication styles to take account of workplace diversity and reflect the principles of emotional intelligence.
  3. Make contribution to the workgroup to utilise personal strengths and take any opportunities provided to develop new competencies.
  4. Meet the requirements of multicultural awareness and anti discrimination legislation.
Demonstrate appreciation of the differences between colleagues through workplace behaviour.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use effective communication styles to take account of workplace diversity and reflect the principles of emotional intelligence.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make contribution to the workgroup to utilise personal strengths and take any opportunities provided to develop new competencies.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Meet the requirements of multicultural awareness and anti discrimination legislation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Investigate career options

  1. Identify personal working and learning styles, values and attitudes and weigh against the requirements of current and potential work opportunities.
  2. Identify and prioritise personal work goals.
  3. Seek advice on future work/career options.
  4. Identify a range of possible career paths and undertake initial planning to map out broad competency areas and experiences required to pursue them.
  5. Plan personal development to prepare for career options.
  6. Seek and access learning opportunities in line with personal work goals.
Identify personal working and learning styles, values and attitudes and weigh against the requirements of current and potential work opportunities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and prioritise personal work goals.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek advice on future work/career options.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify a range of possible career paths and undertake initial planning to map out broad competency areas and experiences required to pursue them.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan personal development to prepare for career options.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek and access learning opportunities in line with personal work goals.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Access and use legislation and guidelines

  1. Access the range of legislation and guidelines common to employment in a public sector organisation.
  2. Identify the key principles contained in the legislation and guidelines.
  3. Clarify information in order to confirm own understanding.
  4. Apply the principles contained in legislation and guidelines to individual workplace practice.
Access the range of legislation and guidelines common to employment in a public sector organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify the key principles contained in the legislation and guidelines.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clarify information in order to confirm own understanding.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply the principles contained in legislation and guidelines to individual workplace practice.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Access and use organisational information

  1. Identify the staffing and organisational structure.
  2. Identify and clarify procedures for dealing with staff at all levels of the organisation.
  3. Identify procedures for dealing with clients.
  4. Identify sources of assistance and types of assistance available from each source.
Identify the staffing and organisational structure.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and clarify procedures for dealing with staff at all levels of the organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify procedures for dealing with clients.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify sources of assistance and types of assistance available from each source.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work with diversity

  1. Demonstrate appreciation of the differences between colleagues through workplace behaviour.
  2. Use effective communication styles to take account of workplace diversity and reflect the principles of emotional intelligence.
  3. Make contribution to the workgroup to utilise personal strengths and take any opportunities provided to develop new competencies.
  4. Meet the requirements of multicultural awareness and anti discrimination legislation.
Demonstrate appreciation of the differences between colleagues through workplace behaviour.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use effective communication styles to take account of workplace diversity and reflect the principles of emotional intelligence.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make contribution to the workgroup to utilise personal strengths and take any opportunities provided to develop new competencies.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Meet the requirements of multicultural awareness and anti discrimination legislation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Investigate career options

  1. Identify personal working and learning styles, values and attitudes and weigh against the requirements of current and potential work opportunities.
  2. Identify and prioritise personal work goals.
  3. Seek advice on future work/career options.
  4. Identify a range of possible career paths and undertake initial planning to map out broad competency areas and experiences required to pursue them.
  5. Plan personal development to prepare for career options.
  6. Seek and access learning opportunities in line with personal work goals.
Identify personal working and learning styles, values and attitudes and weigh against the requirements of current and potential work opportunities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and prioritise personal work goals.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek advice on future work/career options.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify a range of possible career paths and undertake initial planning to map out broad competency areas and experiences required to pursue them.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan personal development to prepare for career options.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek and access learning opportunities in line with personal work goals.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Access and use legislation and guidelines

1.1 Access the range of legislation and guidelines common to employment in a public sector organisation.

1.2 Identify the key principles contained in the legislation and guidelines.

1.3 Clarify information in order to confirm own understanding.

1.4 Apply the principles contained in legislation and guidelines to individual workplace practice.

2. Access and use organisational information

2.1 Identify the staffing and organisational structure.

2.2 Identify and clarify procedures for dealing with staff at all levels of the organisation.

2.3 Identify procedures for dealing with clients.

2.4 Identify sources of assistance and types of assistance available from each source.

3. Work with diversity

3.1 Demonstrate appreciation of the differences between colleagues through workplace behaviour.

3.2 Use effective communication styles to take account of workplace diversity and reflect the principles of emotional intelligence.

3.3 Make contribution to the workgroup to utilise personal strengths and take any opportunities provided to develop new competencies.

3.4 Meet the requirements of multicultural awareness and anti discrimination legislation.

4. Investigate career options

4.1 Identify personal working and learning styles, values and attitudes and weigh against the requirements of current and potential work opportunities.

4.2 Identify and prioritise personal work goals.

4.3 Seek advice on future work/career options.

4.4 Identify a range of possible career paths and undertake initial planning to map out broad competency areas and experiences required to pursue them.

4.5 Plan personal development to prepare for career options.

4.6 Seek and access learning opportunities in line with personal work goals.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Access and use legislation and guidelines

1.1 Access the range of legislation and guidelines common to employment in a public sector organisation.

1.2 Identify the key principles contained in the legislation and guidelines.

1.3 Clarify information in order to confirm own understanding.

1.4 Apply the principles contained in legislation and guidelines to individual workplace practice.

2. Access and use organisational information

2.1 Identify the staffing and organisational structure.

2.2 Identify and clarify procedures for dealing with staff at all levels of the organisation.

2.3 Identify procedures for dealing with clients.

2.4 Identify sources of assistance and types of assistance available from each source.

3. Work with diversity

3.1 Demonstrate appreciation of the differences between colleagues through workplace behaviour.

3.2 Use effective communication styles to take account of workplace diversity and reflect the principles of emotional intelligence.

3.3 Make contribution to the workgroup to utilise personal strengths and take any opportunities provided to develop new competencies.

3.4 Meet the requirements of multicultural awareness and anti discrimination legislation.

4. Investigate career options

4.1 Identify personal working and learning styles, values and attitudes and weigh against the requirements of current and potential work opportunities.

4.2 Identify and prioritise personal work goals.

4.3 Seek advice on future work/career options.

4.4 Identify a range of possible career paths and undertake initial planning to map out broad competency areas and experiences required to pursue them.

4.5 Plan personal development to prepare for career options.

4.6 Seek and access learning opportunities in line with personal work goals.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

accessing and identifying information

scanning techniques to locate main ideas

reading written materials, including manuals and codes of practice

using interpersonal communication including negotiating strategies to clarify understanding

recognising own and others’ emotions in the workplace

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

public sector legislation, regulations and guidelines

organisation guidelines and procedures

principles of cultural awareness, workplace diversity and emotional intelligence and their application in the workplace

codes of conduct

principles of personal career planning