NTISthis.com

Evidence Guide: PSPGEN010 - Contribute to workgroup activities

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PSPGEN010 - Contribute to workgroup activities

What evidence can you provide to prove your understanding of each of the following citeria?

Establish workgroup parameters

  1. Identify and clarify roles, responsibilities and professional working relationships in the workgroup.
  2. Identify and value individual differences within the workgroup.
  3. Identify and clarify emotional triggers for self and others to assist in the management of emotional responses to work issues.
  4. Identify and use the varying cultural expressions of emotion to respond to emotional cues within a diverse workgroup.
Identify and clarify roles, responsibilities and professional working relationships in the workgroup.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and value individual differences within the workgroup.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and clarify emotional triggers for self and others to assist in the management of emotional responses to work issues.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and use the varying cultural expressions of emotion to respond to emotional cues within a diverse workgroup.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Participate in the workgroup

  1. Negotiate workgroup tasks in accordance with individual strengths, personal preferences or development needs.
  2. Demonstrate cooperation and share knowledge within the group in order to complete tasks.
  3. Select communication language/style to take account of the task requirements and diversity of workgroup members.
  4. Address and resolve conflict/problems through discussion in the workgroup, or refer.
Negotiate workgroup tasks in accordance with individual strengths, personal preferences or development needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Demonstrate cooperation and share knowledge within the group in order to complete tasks.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select communication language/style to take account of the task requirements and diversity of workgroup members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Address and resolve conflict/problems through discussion in the workgroup, or refer.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist workgroup members

  1. Provide support to workgroup members to achieve goals.
  2. Provide assistance on routine tasks as required.
  3. Maintain professional working relationships with colleagues.
  4. Provide assistance with on-the-job learning and development as required.
Provide support to workgroup members to achieve goals.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide assistance on routine tasks as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain professional working relationships with colleagues.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide assistance with on-the-job learning and development as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish workgroup parameters

  1. Identify and clarify roles, responsibilities and professional working relationships in the workgroup.
  2. Identify and value individual differences within the workgroup.
  3. Identify and clarify emotional triggers for self and others to assist in the management of emotional responses to work issues.
  4. Identify and use the varying cultural expressions of emotion to respond to emotional cues within a diverse workgroup.
Identify and clarify roles, responsibilities and professional working relationships in the workgroup.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and value individual differences within the workgroup.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and clarify emotional triggers for self and others to assist in the management of emotional responses to work issues.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and use the varying cultural expressions of emotion to respond to emotional cues within a diverse workgroup.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Participate in the workgroup

  1. Negotiate workgroup tasks in accordance with individual strengths, personal preferences or development needs.
  2. Demonstrate cooperation and share knowledge within the group in order to complete tasks.
  3. Select communication language/style to take account of the task requirements and diversity of workgroup members.
  4. Address and resolve conflict/problems through discussion in the workgroup, or refer.
Negotiate workgroup tasks in accordance with individual strengths, personal preferences or development needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Demonstrate cooperation and share knowledge within the group in order to complete tasks.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select communication language/style to take account of the task requirements and diversity of workgroup members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Address and resolve conflict/problems through discussion in the workgroup, or refer.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist workgroup members

  1. Provide support to workgroup members to achieve goals.
  2. Provide assistance on routine tasks as required.
  3. Maintain professional working relationships with colleagues.
  4. Provide assistance with on-the-job learning and development as required.
Provide support to workgroup members to achieve goals.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide assistance on routine tasks as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain professional working relationships with colleagues.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide assistance with on-the-job learning and development as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Establish workgroup parameters

1.1 Identify and clarify roles, responsibilities and professional working relationships in the workgroup.

1.2 Identify and value individual differences within the workgroup.

1.3 Identify and clarify emotional triggers for self and others to assist in the management of emotional responses to work issues.

1.4 Identify and use the varying cultural expressions of emotion to respond to emotional cues within a diverse workgroup.

2. Participate in the workgroup

2.1 Negotiate workgroup tasks in accordance with individual strengths, personal preferences or development needs.

2.2 Demonstrate cooperation and share knowledge within the group in order to complete tasks.

2.3 Select communication language/style to take account of the task requirements and diversity of workgroup members.

2.4 Address and resolve conflict/problems through discussion in the workgroup, or refer.

3. Assist workgroup members

3.1 Provide support to workgroup members to achieve goals.

3.2 Provide assistance on routine tasks as required.

3.3 Maintain professional working relationships with colleagues.

3.4 Provide assistance with on-the-job learning and development as required.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Establish workgroup parameters

1.1 Identify and clarify roles, responsibilities and professional working relationships in the workgroup.

1.2 Identify and value individual differences within the workgroup.

1.3 Identify and clarify emotional triggers for self and others to assist in the management of emotional responses to work issues.

1.4 Identify and use the varying cultural expressions of emotion to respond to emotional cues within a diverse workgroup.

2. Participate in the workgroup

2.1 Negotiate workgroup tasks in accordance with individual strengths, personal preferences or development needs.

2.2 Demonstrate cooperation and share knowledge within the group in order to complete tasks.

2.3 Select communication language/style to take account of the task requirements and diversity of workgroup members.

2.4 Address and resolve conflict/problems through discussion in the workgroup, or refer.

3. Assist workgroup members

3.1 Provide support to workgroup members to achieve goals.

3.2 Provide assistance on routine tasks as required.

3.3 Maintain professional working relationships with colleagues.

3.4 Provide assistance with on-the-job learning and development as required.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

communicating with diverse audiences for conflict resolution, coaching, negotiation and selfassessment purposes

applying planning and time management principles

reading and interpreting workplace instructions, reports and other organisational materials

writing work plans, records, reports and information materials

applying numeracy skills to manage time and undertake mathematical tasks embedded in information or instructions

using necessary workplace technology

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

public sector legislation including work health and safety and environment, regulations, policies, procedures and guidelines relating to work in the public sector

principles of emotional intelligence and its application to working in a group

group dynamics

options for roles and leadership styles in a workgroup

range of learning and development strategies