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Evidence Guide: PSPGEN011 - Build and maintain internal networks

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PSPGEN011 - Build and maintain internal networks

What evidence can you provide to prove your understanding of each of the following citeria?

Identify key internal stakeholders

  1. Identify key internal stakeholders and their needs, expectations and roles.
  2. Identify organisational synergies of networking with key internal stakeholders.
Identify key internal stakeholders and their needs, expectations and roles.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify organisational synergies of networking with key internal stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Build network links with key internal stakeholders

  1. Establish and use effective new network links between self and key internal stakeholders.
  2. Identify and maintain existing effective links between key internal stakeholders and identify and initiate strategies to expand them.
  3. Use networking strategies to maintain internal networks.
Establish and use effective new network links between self and key internal stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and maintain existing effective links between key internal stakeholders and identify and initiate strategies to expand them.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use networking strategies to maintain internal networks.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Participate in internal networks

  1. Provide information to internal stakeholders to ensure an understanding of own role and to exchange information to increase workgroup effectiveness.
  2. Obtain and assess internal stakeholder input and feedback and act upon if necessary.
  3. Seek assistance to deal with any misunderstandings or conflict situations that arise within internal networks.
Provide information to internal stakeholders to ensure an understanding of own role and to exchange information to increase workgroup effectiveness.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain and assess internal stakeholder input and feedback and act upon if necessary.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek assistance to deal with any misunderstandings or conflict situations that arise within internal networks.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify key internal stakeholders

  1. Identify key internal stakeholders and their needs, expectations and roles.
  2. Identify organisational synergies of networking with key internal stakeholders.
Identify key internal stakeholders and their needs, expectations and roles.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify organisational synergies of networking with key internal stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Build network links with key internal stakeholders

  1. Establish and use effective new network links between self and key internal stakeholders.
  2. Identify and maintain existing effective links between key internal stakeholders and identify and initiate strategies to expand them.
  3. Use networking strategies to maintain internal networks.
Establish and use effective new network links between self and key internal stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and maintain existing effective links between key internal stakeholders and identify and initiate strategies to expand them.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use networking strategies to maintain internal networks.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Participate in internal networks

  1. Provide information to internal stakeholders to ensure an understanding of own role and to exchange information to increase workgroup effectiveness.
  2. Obtain and assess internal stakeholder input and feedback and act upon if necessary.
  3. Seek assistance to deal with any misunderstandings or conflict situations that arise within internal networks.
Provide information to internal stakeholders to ensure an understanding of own role and to exchange information to increase workgroup effectiveness.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain and assess internal stakeholder input and feedback and act upon if necessary.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek assistance to deal with any misunderstandings or conflict situations that arise within internal networks.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Identify key internal stakeholders

1.1 Identify key internal stakeholders and their needs, expectations and roles.

1.2 Identify organisational synergies of networking with key internal stakeholders.

2. Build network links with key internal stakeholders

2.1 Establish and use effective new network links between self and key internal stakeholders.

2.2 Identify and maintain existing effective links between key internal stakeholders and identify and initiate strategies to expand them.

2.3 Use networking strategies to maintain internal networks.

3. Participate in internal networks

3.1 Provide information to internal stakeholders to ensure an understanding of own role and to exchange information to increase workgroup effectiveness.

3.2 Obtain and assess internal stakeholder input and feedback and act upon if necessary.

3.3 Seek assistance to deal with any misunderstandings or conflict situations that arise within internal networks.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Identify key internal stakeholders

1.1 Identify key internal stakeholders and their needs, expectations and roles.

1.2 Identify organisational synergies of networking with key internal stakeholders.

2. Build network links with key internal stakeholders

2.1 Establish and use effective new network links between self and key internal stakeholders.

2.2 Identify and maintain existing effective links between key internal stakeholders and identify and initiate strategies to expand them.

2.3 Use networking strategies to maintain internal networks.

3. Participate in internal networks

3.1 Provide information to internal stakeholders to ensure an understanding of own role and to exchange information to increase workgroup effectiveness.

3.2 Obtain and assess internal stakeholder input and feedback and act upon if necessary.

3.3 Seek assistance to deal with any misunderstandings or conflict situations that arise within internal networks.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

applying legislation, regulations and policies relating to public sector environment

using interpersonal and group communication, including negotiation and consultation, within diverse internal networks using formal and informal organisational channels

identifying and obtaining assistance to resolve conflicts in a networking context

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

public sector legislation including work health and safety and environment, regulations, policies, procedures and guidelines relating to work in a public sector environment

organisational structure and protocols

principles of interpersonal, group, system and organisational communication

principles of conflict resolution