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Evidence Guide: PSPGEN013 - Implement change

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PSPGEN013 - Implement change

What evidence can you provide to prove your understanding of each of the following citeria?

Prepare for change

  1. Devise options once the need for change in work practices is accepted within the work unit.
  2. Identify advantages, disadvantages and consequences of proposed suggestions.
  3. Discuss suggested workplace changes with supervisor and colleagues and act upon as required.
  4. Contribute to discussion of change within the workgroup.
  5. Consider effects upon others of own personal reactions to change and make adjustments to support required change.
Devise options once the need for change in work practices is accepted within the work unit.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify advantages, disadvantages and consequences of proposed suggestions.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Discuss suggested workplace changes with supervisor and colleagues and act upon as required.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Contribute to discussion of change within the workgroup.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Consider effects upon others of own personal reactions to change and make adjustments to support required change.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Implement and monitor change

  1. Change own work practices according to agreed arrangements.
  2. Advise and support others to adjust to changes in work practice.
  3. Promote the benefits of change as opportunity arises.
  4. Identify opportunities for continuous improvement in the workplace, refer for approval and action.
  5. Monitor change to determine the effectiveness of revised procedures and advise senior staff of findings.
Change own work practices according to agreed arrangements.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Advise and support others to adjust to changes in work practice.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Promote the benefits of change as opportunity arises.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify opportunities for continuous improvement in the workplace, refer for approval and action.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Monitor change to determine the effectiveness of revised procedures and advise senior staff of findings.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Work with ambiguity in the workplace

  1. Identify ambiguity and uncertainty relating to changed roles, functions and procedures and apply focused strategies for coping.
  2. Apply a flexible approach when carrying out instructions for changes to work practices.
  3. Accommodate issues relating to change that cannot be resolved immediately.
Identify ambiguity and uncertainty relating to changed roles, functions and procedures and apply focused strategies for coping.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Apply a flexible approach when carrying out instructions for changes to work practices.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Accommodate issues relating to change that cannot be resolved immediately.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Prepare for change

  1. Devise options once the need for change in work practices is accepted within the work unit.
  2. Identify advantages, disadvantages and consequences of proposed suggestions.
  3. Discuss suggested workplace changes with supervisor and colleagues and act upon as required.
  4. Contribute to discussion of change within the workgroup.
  5. Consider effects upon others of own personal reactions to change and make adjustments to support required change.
Devise options once the need for change in work practices is accepted within the work unit.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify advantages, disadvantages and consequences of proposed suggestions.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Discuss suggested workplace changes with supervisor and colleagues and act upon as required.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Contribute to discussion of change within the workgroup.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Consider effects upon others of own personal reactions to change and make adjustments to support required change.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Implement and monitor change

  1. Change own work practices according to agreed arrangements.
  2. Advise and support others to adjust to changes in work practice.
  3. Promote the benefits of change as opportunity arises.
  4. Identify opportunities for continuous improvement in the workplace, refer for approval and action.
  5. Monitor change to determine the effectiveness of revised procedures and advise senior staff of findings.
Change own work practices according to agreed arrangements.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Advise and support others to adjust to changes in work practice.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Promote the benefits of change as opportunity arises.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify opportunities for continuous improvement in the workplace, refer for approval and action.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Monitor change to determine the effectiveness of revised procedures and advise senior staff of findings.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Work with ambiguity in the workplace

  1. Identify ambiguity and uncertainty relating to changed roles, functions and procedures and apply focused strategies for coping.
  2. Apply a flexible approach when carrying out instructions for changes to work practices.
  3. Accommodate issues relating to change that cannot be resolved immediately.
Identify ambiguity and uncertainty relating to changed roles, functions and procedures and apply focused strategies for coping.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Apply a flexible approach when carrying out instructions for changes to work practices.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Accommodate issues relating to change that cannot be resolved immediately.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Prepare for change

1.1 Devise options once the need for change in work practices is accepted within the work unit.

1.2 Identify advantages, disadvantages and consequences of proposed suggestions.

1.3 Discuss suggested workplace changes with supervisor and colleagues and act upon as required.

1.4 Contribute to discussion of change within the workgroup.

1.5 Consider effects upon others of own personal reactions to change and make adjustments to support required change.

2. Implement and monitor change

2.1 Change own work practices according to agreed arrangements.

2.2 Advise and support others to adjust to changes in work practice.

2.3 Promote the benefits of change as opportunity arises.

2.4 Identify opportunities for continuous improvement in the workplace, refer for approval and action.

2.5 Monitor change to determine the effectiveness of revised procedures and advise senior staff of findings.

3. Work with ambiguity in the workplace

3.1 Identify ambiguity and uncertainty relating to changed roles, functions and procedures and apply focused strategies for coping.

3.2 Apply a flexible approach when carrying out instructions for changes to work practices.

3.3 Accommodate issues relating to change that cannot be resolved immediately.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Prepare for change

1.1 Devise options once the need for change in work practices is accepted within the work unit.

1.2 Identify advantages, disadvantages and consequences of proposed suggestions.

1.3 Discuss suggested workplace changes with supervisor and colleagues and act upon as required.

1.4 Contribute to discussion of change within the workgroup.

1.5 Consider effects upon others of own personal reactions to change and make adjustments to support required change.

2. Implement and monitor change

2.1 Change own work practices according to agreed arrangements.

2.2 Advise and support others to adjust to changes in work practice.

2.3 Promote the benefits of change as opportunity arises.

2.4 Identify opportunities for continuous improvement in the workplace, refer for approval and action.

2.5 Monitor change to determine the effectiveness of revised procedures and advise senior staff of findings.

3. Work with ambiguity in the workplace

3.1 Identify ambiguity and uncertainty relating to changed roles, functions and procedures and apply focused strategies for coping.

3.2 Apply a flexible approach when carrying out instructions for changes to work practices.

3.3 Accommodate issues relating to change that cannot be resolved immediately.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

applying public sector legislation, policies and guidelines in an environment of change

consulting and negotiating with a diverse workforce, including peers and supervisors

observing and evaluating impact of change

dealing with ambiguity, emotions and stressors related to implementing change

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

public sector legislation including work health and safety and environment, policies and guidelines relating to public sector environments

principles of adapting to change, group dynamics and workgroup practices

emotional intelligence

at least one change management model