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Evidence Guide: PSPGEN017 - Work in and with small, regional and remote organisations

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PSPGEN017 - Work in and with small, regional and remote organisations

What evidence can you provide to prove your understanding of each of the following citeria?

Establish organisational parameters

  1. Identify the roles of key organisations and stakeholders within those organisations.
  2. Identify the relationships between organisations and stakeholders.
  3. Identify types and general features of services available.
Identify the roles of key organisations and stakeholders within those organisations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify the relationships between organisations and stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify types and general features of services available.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Operate effectively

  1. Develop knowledge of current and emerging issues affecting the locality.
  2. Apply an understanding of challenges facing principal client groups to work activities.
  3. Apply an understanding of cross-cultural issues in work practices.
  4. Recognise and promote the value of diversity in the community.
Develop knowledge of current and emerging issues affecting the locality.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply an understanding of challenges facing principal client groups to work activities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply an understanding of cross-cultural issues in work practices.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recognise and promote the value of diversity in the community.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Observe protocols

  1. Apply knowledge of different models of work and current issues impacting on work practices.
  2. Demonstrate consideration and understanding of the values and philosophy underpinning work undertaken by the organisation.
  3. Observe cultural protocols, legislation, policies and procedures of the community.
Apply knowledge of different models of work and current issues impacting on work practices.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Demonstrate consideration and understanding of the values and philosophy underpinning work undertaken by the organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Observe cultural protocols, legislation, policies and procedures of the community.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deal with difficult situations

  1. Identify issues which may cause conflict or misunderstanding between own and other organisations.
  2. Address difficulties or misunderstandings by considering possible cultural differences and seek assistance if required.
  3. Refer unresolved issues and problems for follow-up.
Identify issues which may cause conflict or misunderstanding between own and other organisations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Address difficulties or misunderstandings by considering possible cultural differences and seek assistance if required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Refer unresolved issues and problems for follow-up.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish organisational parameters

  1. Identify the roles of key organisations and stakeholders within those organisations.
  2. Identify the relationships between organisations and stakeholders.
  3. Identify types and general features of services available.
Identify the roles of key organisations and stakeholders within those organisations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify the relationships between organisations and stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify types and general features of services available.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Operate effectively

  1. Develop knowledge of current and emerging issues affecting the locality.
  2. Apply an understanding of challenges facing principal client groups to work activities.
  3. Apply an understanding of cross-cultural issues in work practices.
  4. Recognise and promote the value of diversity in the community.
Develop knowledge of current and emerging issues affecting the locality.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply an understanding of challenges facing principal client groups to work activities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply an understanding of cross-cultural issues in work practices.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recognise and promote the value of diversity in the community.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Observe protocols

  1. Apply knowledge of different models of work and current issues impacting on work practices.
  2. Demonstrate consideration and understanding of the values and philosophy underpinning work undertaken by the organisation.
  3. Observe cultural protocols, legislation, policies and procedures of the community.
Apply knowledge of different models of work and current issues impacting on work practices.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Demonstrate consideration and understanding of the values and philosophy underpinning work undertaken by the organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Observe cultural protocols, legislation, policies and procedures of the community.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deal with difficult situations

  1. Identify issues which may cause conflict or misunderstanding between own and other organisations.
  2. Address difficulties or misunderstandings by considering possible cultural differences and seek assistance if required.
  3. Refer unresolved issues and problems for follow-up.
Identify issues which may cause conflict or misunderstanding between own and other organisations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Address difficulties or misunderstandings by considering possible cultural differences and seek assistance if required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Refer unresolved issues and problems for follow-up.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Establish organisational parameters

1.1 Identify the roles of key organisations and stakeholders within those organisations.

1.2 Identify the relationships between organisations and stakeholders.

1.3 Identify types and general features of services available.

2. Operate effectively

2.1 Develop knowledge of current and emerging issues affecting the locality.

2.2 Apply an understanding of challenges facing principal client groups to work activities.

2.3 Apply an understanding of cross-cultural issues in work practices.

2.4 Recognise and promote the value of diversity in the community.

3. Observe protocols

3.1 Apply knowledge of different models of work and current issues impacting on work practices.

3.2 Demonstrate consideration and understanding of the values and philosophy underpinning work undertaken by the organisation.

3.3 Observe cultural protocols, legislation, policies and procedures of the community.

4. Deal with difficult situations

4.1 Identify issues which may cause conflict or misunderstanding between own and other organisations.

4.2 Address difficulties or misunderstandings by considering possible cultural differences and seek assistance if required.

4.3 Refer unresolved issues and problems for follow-up.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Establish organisational parameters

1.1 Identify the roles of key organisations and stakeholders within those organisations.

1.2 Identify the relationships between organisations and stakeholders.

1.3 Identify types and general features of services available.

2. Operate effectively

2.1 Develop knowledge of current and emerging issues affecting the locality.

2.2 Apply an understanding of challenges facing principal client groups to work activities.

2.3 Apply an understanding of cross-cultural issues in work practices.

2.4 Recognise and promote the value of diversity in the community.

3. Observe protocols

3.1 Apply knowledge of different models of work and current issues impacting on work practices.

3.2 Demonstrate consideration and understanding of the values and philosophy underpinning work undertaken by the organisation.

3.3 Observe cultural protocols, legislation, policies and procedures of the community.

4. Deal with difficult situations

4.1 Identify issues which may cause conflict or misunderstanding between own and other organisations.

4.2 Address difficulties or misunderstandings by considering possible cultural differences and seek assistance if required.

4.3 Refer unresolved issues and problems for follow-up.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

applying legislation, regulations and policies relating to the public sector

consulting, negotiating and resolving conflicts with diverse stakeholders

building relationships

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

public sector legislation including work health and safety and environment

regulations, policies, procedures and guidelines relating to the public sector

organisational protocols and practices

people management practices and procedures

internal and external sources of information

cultural awareness