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Evidence Guide: PSPGEN022 - Give and receive workplace feedback

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PSPGEN022 - Give and receive workplace feedback

What evidence can you provide to prove your understanding of each of the following citeria?

Seek and act on workplace feedback

  1. Seek feedback on performance and other workplace issues from others.
  2. Discuss feedback asking questions to clarify understanding, and listening actively to ensure understanding of the issues and any constructive suggestions.
  3. Consider diversity issues when evaluating feedback to ensure correct interpretation.
  4. Consider and implement suggestions for improvements made by other workgroup members where appropriate.
Seek feedback on performance and other workplace issues from others.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss feedback asking questions to clarify understanding, and listening actively to ensure understanding of the issues and any constructive suggestions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consider diversity issues when evaluating feedback to ensure correct interpretation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consider and implement suggestions for improvements made by other workgroup members where appropriate.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide informal feedback in the workplace

  1. Consider evidence from a range of sources in providing feedback in the workplace.
  2. Evaluate performance of self and others and confirm with workgroup members.
  3. Plan and implement strategies for continuous improvement in consultation with the workgroup, and recognise performance.
Consider evidence from a range of sources in providing feedback in the workplace.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate performance of self and others and confirm with workgroup members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan and implement strategies for continuous improvement in consultation with the workgroup, and recognise performance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide formal feedback in the workplace

  1. Identify and clarify standards and criteria for feedback.
  2. Prepare written or verbal feedback to address required criteria and purpose.
  3. Consider opinions and ideas where others disagree with feedback provided, amend or support feedback in line with organisational procedures.
  4. Negotiate and agree upon actions and/or follow-up resulting from formal feedback.
  5. Report where agreement cannot be reached and take further action if necessary.
Identify and clarify standards and criteria for feedback.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare written or verbal feedback to address required criteria and purpose.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consider opinions and ideas where others disagree with feedback provided, amend or support feedback in line with organisational procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate and agree upon actions and/or follow-up resulting from formal feedback.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report where agreement cannot be reached and take further action if necessary.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek and act on workplace feedback

  1. Seek feedback on performance and other workplace issues from others.
  2. Discuss feedback asking questions to clarify understanding, and listening actively to ensure understanding of the issues and any constructive suggestions.
  3. Consider diversity issues when evaluating feedback to ensure correct interpretation.
  4. Consider and implement suggestions for improvements made by other workgroup members where appropriate.
Seek feedback on performance and other workplace issues from others.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss feedback asking questions to clarify understanding, and listening actively to ensure understanding of the issues and any constructive suggestions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consider diversity issues when evaluating feedback to ensure correct interpretation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consider and implement suggestions for improvements made by other workgroup members where appropriate.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide informal feedback in the workplace

  1. Consider evidence from a range of sources in providing feedback in the workplace.
  2. Evaluate performance of self and others and confirm with workgroup members.
  3. Plan and implement strategies for continuous improvement in consultation with the workgroup, and recognise performance.
Consider evidence from a range of sources in providing feedback in the workplace.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate performance of self and others and confirm with workgroup members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan and implement strategies for continuous improvement in consultation with the workgroup, and recognise performance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide formal feedback in the workplace

  1. Identify and clarify standards and criteria for feedback.
  2. Prepare written or verbal feedback to address required criteria and purpose.
  3. Consider opinions and ideas where others disagree with feedback provided, amend or support feedback in line with organisational procedures.
  4. Negotiate and agree upon actions and/or follow-up resulting from formal feedback.
  5. Report where agreement cannot be reached and take further action if necessary.
Identify and clarify standards and criteria for feedback.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare written or verbal feedback to address required criteria and purpose.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consider opinions and ideas where others disagree with feedback provided, amend or support feedback in line with organisational procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate and agree upon actions and/or follow-up resulting from formal feedback.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report where agreement cannot be reached and take further action if necessary.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Seek and act on workplace feedback

1.1 Seek feedback on performance and other workplace issues from others.

1.2 Discuss feedback asking questions to clarify understanding, and listening actively to ensure understanding of the issues and any constructive suggestions.

1.3 Consider diversity issues when evaluating feedback to ensure correct interpretation.

1.4 Consider and implement suggestions for improvements made by other workgroup members where appropriate.

2. Provide informal feedback in the workplace

2.1 Consider evidence from a range of sources in providing feedback in the workplace.

2.2 Evaluate performance of self and others and confirm with workgroup members.

2.3 Plan and implement strategies for continuous improvement in consultation with the workgroup, and recognise performance.

3. Provide formal feedback in the workplace

3.1 Identify and clarify standards and criteria for feedback.

3.2 Prepare written or verbal feedback to address required criteria and purpose.

3.3 Consider opinions and ideas where others disagree with feedback provided, amend or support feedback in line with organisational procedures.

3.4 Negotiate and agree upon actions and/or follow-up resulting from formal feedback.

3.5 Report where agreement cannot be reached and take further action if necessary.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Seek and act on workplace feedback

1.1 Seek feedback on performance and other workplace issues from others.

1.2 Discuss feedback asking questions to clarify understanding, and listening actively to ensure understanding of the issues and any constructive suggestions.

1.3 Consider diversity issues when evaluating feedback to ensure correct interpretation.

1.4 Consider and implement suggestions for improvements made by other workgroup members where appropriate.

2. Provide informal feedback in the workplace

2.1 Consider evidence from a range of sources in providing feedback in the workplace.

2.2 Evaluate performance of self and others and confirm with workgroup members.

2.3 Plan and implement strategies for continuous improvement in consultation with the workgroup, and recognise performance.

3. Provide formal feedback in the workplace

3.1 Identify and clarify standards and criteria for feedback.

3.2 Prepare written or verbal feedback to address required criteria and purpose.

3.3 Consider opinions and ideas where others disagree with feedback provided, amend or support feedback in line with organisational procedures.

3.4 Negotiate and agree upon actions and/or follow-up resulting from formal feedback.

3.5 Report where agreement cannot be reached and take further action if necessary.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

using techniques for maintaining objectivity while giving and receiving feedback

using communication techniques within a diverse workforce, including negotiating, questioning, clarifying, understanding, active listening, evaluating ideas and opinions

evaluating workplace performance and issues affecting clients and others

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

public sector legislation, regulations, policies, procedures and guidelines relating to giving and receiving feedback

organisation policies, practices and procedures relating to feedback

workplace performance requirements and issues