The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Identify and define client needs
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Identify services required by client, ensuring needs of clients are recognised and addressed. Completed |
Evidence:
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Identify potential difficulties and address or refer for recommended action. Completed |
Evidence:
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Deliver client service
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Respond to client enquiries. Completed |
Evidence:
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Tailor communication to the situation and the client's specific needs. Completed |
Evidence:
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Negotiate or use conflict resolution techniques to resolve difficult situations, or refer where appropriate. Completed |
Evidence:
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Undertake remedial actions for clients with specific needs or in potential areas of difficulty. Completed |
Evidence:
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Use accountability measures, including the organisational client service charter, client service records, grievance procedures and/or external review. Completed |
Evidence:
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Monitor and improve client service delivery
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Monitor service delivery and use feedback to and from colleagues to improve personal service. Completed |
Evidence:
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Convey changes in policies and procedures that impact upon client relations. Completed |
Evidence:
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Seek advice and assistance where necessary, to deal with client service issues, meeting changing needs and achieving service potential. Completed |
Evidence:
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Review client service
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Monitor procedural aspects of service delivery and maintain records. Completed |
Evidence:
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Seek client feedback and propose changes in response to feedback on service development and delivery. Completed |
Evidence:
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Carry out modifications to client service within limits and area of responsibility. Completed |
Evidence:
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Identify and define client needs
|
|
Identify services required by client, ensuring needs of clients are recognised and addressed. Completed |
Evidence:
|
Identify potential difficulties and address or refer for recommended action. Completed |
Evidence:
|
Deliver client service
|
|
Respond to client enquiries. Completed |
Evidence:
|
Tailor communication to the situation and the client's specific needs. Completed |
Evidence:
|
Negotiate or use conflict resolution techniques to resolve difficult situations, or refer where appropriate. Completed |
Evidence:
|
Undertake remedial actions for clients with specific needs or in potential areas of difficulty. Completed |
Evidence:
|
Use accountability measures, including the organisational client service charter, client service records, grievance procedures and/or external review. Completed |
Evidence:
|
Monitor and improve client service delivery
|
|
Monitor service delivery and use feedback to and from colleagues to improve personal service. Completed |
Evidence:
|
Convey changes in policies and procedures that impact upon client relations. Completed |
Evidence:
|
Seek advice and assistance where necessary, to deal with client service issues, meeting changing needs and achieving service potential. Completed |
Evidence:
|
Review client service
|
|
Monitor procedural aspects of service delivery and maintain records. Completed |
Evidence:
|
Seek client feedback and propose changes in response to feedback on service development and delivery. Completed |
Evidence:
|
Carry out modifications to client service within limits and area of responsibility. Completed |
Evidence:
|