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Evidence Guide: PSPGEN026 - Provide input to change processes

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PSPGEN026 - Provide input to change processes

What evidence can you provide to prove your understanding of each of the following citeria?

Suggest options and opportunities for change

  1. Identify the need for change in work practice within the work unit, seek suggestions and devise options.
  2. Suggest options and opportunities for change to improve efficiency and effectiveness of the workgroup and the work environment.
  3. Consider the broader workplace context, including future trends, in suggestions for change.
  4. Analyse risk factors affecting change to identify possible constraints.
Identify the need for change in work practice within the work unit, seek suggestions and devise options.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Suggest options and opportunities for change to improve efficiency and effectiveness of the workgroup and the work environment.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consider the broader workplace context, including future trends, in suggestions for change.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse risk factors affecting change to identify possible constraints.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage commitment to workplace change

  1. Provide positive encouragement to implement workplace change.
  2. Identify and consider the needs and viewpoints of individuals when implementing change.
  3. Develop communication strategies and provide support to colleagues on adjusting to change.
  4. Identify and deal with issues requiring further action.
Provide positive encouragement to implement workplace change.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and consider the needs and viewpoints of individuals when implementing change.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop communication strategies and provide support to colleagues on adjusting to change.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and deal with issues requiring further action.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and evaluate change

  1. Monitor implementation of change and provide prompt and constructive feedback on individual and group work practices.
  2. Receive suggestions for improvements made by workgroup members positively and act upon where appropriate.
  3. Evaluate work activities based on feedback from workgroup members and other stakeholders.
  4. Collect evidence and information on the impact of change and report.
  5. Negotiate recommendations for improving methods or techniques to manage change.
  6. Share experience from the implementation of change with others and transfer to other change initiatives.
Monitor implementation of change and provide prompt and constructive feedback on individual and group work practices.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Receive suggestions for improvements made by workgroup members positively and act upon where appropriate.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate work activities based on feedback from workgroup members and other stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Collect evidence and information on the impact of change and report.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate recommendations for improving methods or techniques to manage change.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Share experience from the implementation of change with others and transfer to other change initiatives.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deal with ambiguities in the change process

  1. Recognise and accept the need to operate within constraints beyond one’s own control.
  2. Identify areas of ambiguity in proposed change.
  3. Develop options for dealing with ambiguity and criteria for assessing those options and communicate to the workgroup.
  4. Select best option, undertake work and handle ambiguity in accordance with option determined.
  5. Identify and communicate the impact of change and related issues to management as required.
Recognise and accept the need to operate within constraints beyond one’s own control.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify areas of ambiguity in proposed change.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop options for dealing with ambiguity and criteria for assessing those options and communicate to the workgroup.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select best option, undertake work and handle ambiguity in accordance with option determined.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and communicate the impact of change and related issues to management as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Suggest options and opportunities for change

  1. Identify the need for change in work practice within the work unit, seek suggestions and devise options.
  2. Suggest options and opportunities for change to improve efficiency and effectiveness of the workgroup and the work environment.
  3. Consider the broader workplace context, including future trends, in suggestions for change.
  4. Analyse risk factors affecting change to identify possible constraints.
Identify the need for change in work practice within the work unit, seek suggestions and devise options.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Suggest options and opportunities for change to improve efficiency and effectiveness of the workgroup and the work environment.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consider the broader workplace context, including future trends, in suggestions for change.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse risk factors affecting change to identify possible constraints.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage commitment to workplace change

  1. Provide positive encouragement to implement workplace change.
  2. Identify and consider the needs and viewpoints of individuals when implementing change.
  3. Develop communication strategies and provide support to colleagues on adjusting to change.
  4. Identify and deal with issues requiring further action.
Provide positive encouragement to implement workplace change.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and consider the needs and viewpoints of individuals when implementing change.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop communication strategies and provide support to colleagues on adjusting to change.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and deal with issues requiring further action.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and evaluate change

  1. Monitor implementation of change and provide prompt and constructive feedback on individual and group work practices.
  2. Receive suggestions for improvements made by workgroup members positively and act upon where appropriate.
  3. Evaluate work activities based on feedback from workgroup members and other stakeholders.
  4. Collect evidence and information on the impact of change and report.
  5. Negotiate recommendations for improving methods or techniques to manage change.
  6. Share experience from the implementation of change with others and transfer to other change initiatives.
Monitor implementation of change and provide prompt and constructive feedback on individual and group work practices.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Receive suggestions for improvements made by workgroup members positively and act upon where appropriate.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate work activities based on feedback from workgroup members and other stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Collect evidence and information on the impact of change and report.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate recommendations for improving methods or techniques to manage change.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Share experience from the implementation of change with others and transfer to other change initiatives.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deal with ambiguities in the change process

  1. Recognise and accept the need to operate within constraints beyond one’s own control.
  2. Identify areas of ambiguity in proposed change.
  3. Develop options for dealing with ambiguity and criteria for assessing those options and communicate to the workgroup.
  4. Select best option, undertake work and handle ambiguity in accordance with option determined.
  5. Identify and communicate the impact of change and related issues to management as required.
Recognise and accept the need to operate within constraints beyond one’s own control.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify areas of ambiguity in proposed change.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop options for dealing with ambiguity and criteria for assessing those options and communicate to the workgroup.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select best option, undertake work and handle ambiguity in accordance with option determined.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and communicate the impact of change and related issues to management as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Suggest options and opportunities for change

1.1 Identify the need for change in work practice within the work unit, seek suggestions and devise options.

1.2 Suggest options and opportunities for change to improve efficiency and effectiveness of the workgroup and the work environment.

1.3 Consider the broader workplace context, including future trends, in suggestions for change.

1.4 Analyse risk factors affecting change to identify possible constraints.

2. Encourage commitment to workplace change

2.1 Provide positive encouragement to implement workplace change.

2.2 Identify and consider the needs and viewpoints of individuals when implementing change.

2.3 Develop communication strategies and provide support to colleagues on adjusting to change.

2.4 Identify and deal with issues requiring further action.

3. Monitor and evaluate change

3.1 Monitor implementation of change and provide prompt and constructive feedback on individual and group work practices.

3.2 Receive suggestions for improvements made by workgroup members positively and act upon where appropriate.

3.3 Evaluate work activities based on feedback from workgroup members and other stakeholders.

3.4 Collect evidence and information on the impact of change and report.

3.5 Negotiate recommendations for improving methods or techniques to manage change.

3.6 Share experience from the implementation of change with others and transfer to other change initiatives.

4. Deal with ambiguities in the change process

4.1 Recognise and accept the need to operate within constraints beyond one’s own control.

4.2 Identify areas of ambiguity in proposed change.

4.3 Develop options for dealing with ambiguity and criteria for assessing those options and communicate to the workgroup.

4.4 Select best option, undertake work and handle ambiguity in accordance with option determined.

4.5 Identify and communicate the impact of change and related issues to management as required.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Suggest options and opportunities for change

1.1 Identify the need for change in work practice within the work unit, seek suggestions and devise options.

1.2 Suggest options and opportunities for change to improve efficiency and effectiveness of the workgroup and the work environment.

1.3 Consider the broader workplace context, including future trends, in suggestions for change.

1.4 Analyse risk factors affecting change to identify possible constraints.

2. Encourage commitment to workplace change

2.1 Provide positive encouragement to implement workplace change.

2.2 Identify and consider the needs and viewpoints of individuals when implementing change.

2.3 Develop communication strategies and provide support to colleagues on adjusting to change.

2.4 Identify and deal with issues requiring further action.

3. Monitor and evaluate change

3.1 Monitor implementation of change and provide prompt and constructive feedback on individual and group work practices.

3.2 Receive suggestions for improvements made by workgroup members positively and act upon where appropriate.

3.3 Evaluate work activities based on feedback from workgroup members and other stakeholders.

3.4 Collect evidence and information on the impact of change and report.

3.5 Negotiate recommendations for improving methods or techniques to manage change.

3.6 Share experience from the implementation of change with others and transfer to other change initiatives.

4. Deal with ambiguities in the change process

4.1 Recognise and accept the need to operate within constraints beyond one’s own control.

4.2 Identify areas of ambiguity in proposed change.

4.3 Develop options for dealing with ambiguity and criteria for assessing those options and communicate to the workgroup.

4.4 Select best option, undertake work and handle ambiguity in accordance with option determined.

4.5 Identify and communicate the impact of change and related issues to management as required.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

communicating with a diverse range of individuals at different levels in the organisation

applying problem solving strategies in the context of managing ambiguity and change

working in teams

applying monitoring and observation methods

giving and receiving feedback, including ‘managing upwards’

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

legislation, policy and procedures relating to public sector workplaces

change management models and their application to the work environment

organisational structure and culture

the nature of change and its effects in the workplace, including occupational health and safety issues

group dynamics

emotional intelligence