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Evidence Guide: PSPGEN037 - Monitor performance and provide feedback

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PSPGEN037 - Monitor performance and provide feedback

What evidence can you provide to prove your understanding of each of the following citeria?

Plan for performance monitoring and feedback

  1. Identify and agree upon standards for performance monitoring in consultation with stakeholders.
  2. Provide agreed standards to the parties directly involved in the performance monitoring process.
  3. Identify or develop performance monitoring processes and guidelines and provide to the parties directly involved.
Identify and agree upon standards for performance monitoring in consultation with stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide agreed standards to the parties directly involved in the performance monitoring process.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify or develop performance monitoring processes and guidelines and provide to the parties directly involved.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor performance and document outcomes

  1. Gather evidence relating to performance from a range of sources.
  2. Assess performance.
  3. Discuss and document performance monitoring decisions.
Gather evidence relating to performance from a range of sources.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess performance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss and document performance monitoring decisions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide feedback and determine action

  1. Provide feedback on the outcome of performance monitoring to the person monitored, and to other personnel as agreed in the relevant guidelines.
  2. Negotiate agreement on follow-up required with the person monitored, and document an action plan.
  3. Prepare reports and take further action if necessary where agreement cannot be reached.
  4. Identify and include learning and development opportunities related to performance standards as required.
  5. Use ongoing monitoring to ensure that follow-up occurs in accordance with agreement.
Provide feedback on the outcome of performance monitoring to the person monitored, and to other personnel as agreed in the relevant guidelines.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate agreement on follow-up required with the person monitored, and document an action plan.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare reports and take further action if necessary where agreement cannot be reached.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and include learning and development opportunities related to performance standards as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use ongoing monitoring to ensure that follow-up occurs in accordance with agreement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review performance monitoring and feedback

  1. Gather information related to the performance monitoring process from all stakeholders.
  2. Review the performance monitoring process and amend if necessary to enhance its validity, reliability, efficiency and fairness.
Gather information related to the performance monitoring process from all stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review the performance monitoring process and amend if necessary to enhance its validity, reliability, efficiency and fairness.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan for performance monitoring and feedback

  1. Identify and agree upon standards for performance monitoring in consultation with stakeholders.
  2. Provide agreed standards to the parties directly involved in the performance monitoring process.
  3. Identify or develop performance monitoring processes and guidelines and provide to the parties directly involved.
Identify and agree upon standards for performance monitoring in consultation with stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide agreed standards to the parties directly involved in the performance monitoring process.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify or develop performance monitoring processes and guidelines and provide to the parties directly involved.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor performance and document outcomes

  1. Gather evidence relating to performance from a range of sources.
  2. Assess performance.
  3. Discuss and document performance monitoring decisions.
Gather evidence relating to performance from a range of sources.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess performance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss and document performance monitoring decisions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide feedback and determine action

  1. Provide feedback on the outcome of performance monitoring to the person monitored, and to other personnel as agreed in the relevant guidelines.
  2. Negotiate agreement on follow-up required with the person monitored, and document an action plan.
  3. Prepare reports and take further action if necessary where agreement cannot be reached.
  4. Identify and include learning and development opportunities related to performance standards as required.
  5. Use ongoing monitoring to ensure that follow-up occurs in accordance with agreement.
Provide feedback on the outcome of performance monitoring to the person monitored, and to other personnel as agreed in the relevant guidelines.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate agreement on follow-up required with the person monitored, and document an action plan.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare reports and take further action if necessary where agreement cannot be reached.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and include learning and development opportunities related to performance standards as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use ongoing monitoring to ensure that follow-up occurs in accordance with agreement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review performance monitoring and feedback

  1. Gather information related to the performance monitoring process from all stakeholders.
  2. Review the performance monitoring process and amend if necessary to enhance its validity, reliability, efficiency and fairness.
Gather information related to the performance monitoring process from all stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review the performance monitoring process and amend if necessary to enhance its validity, reliability, efficiency and fairness.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Plan for performance monitoring and feedback

1.1 Identify and agree upon standards for performance monitoring in consultation with stakeholders.

1.2 Provide agreed standards to the parties directly involved in the performance monitoring process.

1.3 Identify or develop performance monitoring processes and guidelines and provide to the parties directly involved.

2. Monitor performance and document outcomes

2.1 Gather evidence relating to performance from a range of sources.

2.2 Assess performance.

2.3 Discuss and document performance monitoring decisions.

3. Provide feedback and determine action

3.1 Provide feedback on the outcome of performance monitoring to the person monitored, and to other personnel as agreed in the relevant guidelines.

3.2 Negotiate agreement on follow-up required with the person monitored, and document an action plan.

3.3 Prepare reports and take further action if necessary where agreement cannot be reached.

3.4 Identify and include learning and development opportunities related to performance standards as required.

3.5 Use ongoing monitoring to ensure that follow-up occurs in accordance with agreement.

4. Review performance monitoring and feedback

4.1 Gather information related to the performance monitoring process from all stakeholders.

4.2 Review the performance monitoring process and amend if necessary to enhance its validity, reliability, efficiency and fairness.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Plan for performance monitoring and feedback

1.1 Identify and agree upon standards for performance monitoring in consultation with stakeholders.

1.2 Provide agreed standards to the parties directly involved in the performance monitoring process.

1.3 Identify or develop performance monitoring processes and guidelines and provide to the parties directly involved.

2. Monitor performance and document outcomes

2.1 Gather evidence relating to performance from a range of sources.

2.2 Assess performance.

2.3 Discuss and document performance monitoring decisions.

3. Provide feedback and determine action

3.1 Provide feedback on the outcome of performance monitoring to the person monitored, and to other personnel as agreed in the relevant guidelines.

3.2 Negotiate agreement on follow-up required with the person monitored, and document an action plan.

3.3 Prepare reports and take further action if necessary where agreement cannot be reached.

3.4 Identify and include learning and development opportunities related to performance standards as required.

3.5 Use ongoing monitoring to ensure that follow-up occurs in accordance with agreement.

4. Review performance monitoring and feedback

4.1 Gather information related to the performance monitoring process from all stakeholders.

4.2 Review the performance monitoring process and amend if necessary to enhance its validity, reliability, efficiency and fairness.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

communicating with members of a diverse workforce, including negotiating, questioning, clarifying, understanding, active listening, evaluating the ideas and opinions of others

identifying learning and development opportunities

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

legislation, regulations, policies, procedures and guidelines relating to performance monitoring

organisation policies, practices and procedures

workplace performance requirements and issues

performance monitoring requirements

expertise in work being performance monitored