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Evidence Guide: PSPGEN040 - Work with interpreters

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PSPGEN040 - Work with interpreters

What evidence can you provide to prove your understanding of each of the following citeria?

Identify interpreting needs

  1. Identify the need for interpreting services, the type of service and client preferences in consultation with the client or client representative.
  2. Determine the purpose of interpreting to ensure the competency of the interpreter meets organisational requirements.
  3. Identify interpreting language and determine any specific requirements to support interpreting service.
  4. Advise client, where client refuses interpreting services but they are needed for communication, that communication cannot proceed and negotiate access to interpreting services at least for interviewer or defer communication.
  5. Record details of interpreting needs.
Identify the need for interpreting services, the type of service and client preferences in consultation with the client or client representative.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine the purpose of interpreting to ensure the competency of the interpreter meets organisational requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify interpreting language and determine any specific requirements to support interpreting service.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advise client, where client refuses interpreting services but they are needed for communication, that communication cannot proceed and negotiate access to interpreting services at least for interviewer or defer communication.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record details of interpreting needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make preparations for using interpreting services

  1. Identify and clarify legal and ethical responsibilities relating to the use of interpreters if necessary.
  2. Coordinate client appointments with interpreter bookings to ensure the need for interpreting services is met in accordance with client needs.
  3. Allocate additional time to appointments to allow for interpreting needs.
  4. Provide full details of interpreting requirements at time of booking to ensure efficiency and effectiveness of process.
  5. Arrange any specific requirements to support interpreting service in accordance with client and organisational needs.
Identify and clarify legal and ethical responsibilities relating to the use of interpreters if necessary.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Coordinate client appointments with interpreter bookings to ensure the need for interpreting services is met in accordance with client needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Allocate additional time to appointments to allow for interpreting needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide full details of interpreting requirements at time of booking to ensure efficiency and effectiveness of process.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrange any specific requirements to support interpreting service in accordance with client and organisational needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct a meeting/ interview using interpreting services

  1. Make positioning arrangements in consultation with the interpreter, and confirm the role and ethical requirements of the interpreter.
  2. Make introductions, and provide time for the interpreter and client to familiarise themselves to ensure a good understanding of language and other cultural issues.
  3. Direct communication to the client.
  4. Inform client of a need for clarification from the interpreter before it is sought.
  5. Use judgment to address or refer problems resulting from cultural/societal differences, situational or ethical issues.
  6. Close the meeting and debrief the interpreter as required.
Make positioning arrangements in consultation with the interpreter, and confirm the role and ethical requirements of the interpreter.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make introductions, and provide time for the interpreter and client to familiarise themselves to ensure a good understanding of language and other cultural issues.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Direct communication to the client.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Inform client of a need for clarification from the interpreter before it is sought.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use judgment to address or refer problems resulting from cultural/societal differences, situational or ethical issues.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Close the meeting and debrief the interpreter as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor the safety and wellbeing of interpreters

  1. Conduct induction of interpreters into environment.
  2. Monitor safety of interpreters.
  3. Provide safety equipment as required in accordance with the environment.
  4. Protect interpreters from physical contact or harassment from clients.
  5. Monitor stress levels of interpreters and offer debriefing and/or counselling services as required.
Conduct induction of interpreters into environment.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor safety of interpreters.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide safety equipment as required in accordance with the environment.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Protect interpreters from physical contact or harassment from clients.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor stress levels of interpreters and offer debriefing and/or counselling services as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify interpreting needs

  1. Identify the need for interpreting services, the type of service and client preferences in consultation with the client or client representative.
  2. Determine the purpose of interpreting to ensure the competency of the interpreter meets organisational requirements.
  3. Identify interpreting language and determine any specific requirements to support interpreting service.
  4. Advise client, where client refuses interpreting services but they are needed for communication, that communication cannot proceed and negotiate access to interpreting services at least for interviewer or defer communication.
  5. Record details of interpreting needs.
Identify the need for interpreting services, the type of service and client preferences in consultation with the client or client representative.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine the purpose of interpreting to ensure the competency of the interpreter meets organisational requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify interpreting language and determine any specific requirements to support interpreting service.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advise client, where client refuses interpreting services but they are needed for communication, that communication cannot proceed and negotiate access to interpreting services at least for interviewer or defer communication.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record details of interpreting needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make preparations for using interpreting services

  1. Identify and clarify legal and ethical responsibilities relating to the use of interpreters if necessary.
  2. Coordinate client appointments with interpreter bookings to ensure the need for interpreting services is met in accordance with client needs.
  3. Allocate additional time to appointments to allow for interpreting needs.
  4. Provide full details of interpreting requirements at time of booking to ensure efficiency and effectiveness of process.
  5. Arrange any specific requirements to support interpreting service in accordance with client and organisational needs.
Identify and clarify legal and ethical responsibilities relating to the use of interpreters if necessary.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Coordinate client appointments with interpreter bookings to ensure the need for interpreting services is met in accordance with client needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Allocate additional time to appointments to allow for interpreting needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide full details of interpreting requirements at time of booking to ensure efficiency and effectiveness of process.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrange any specific requirements to support interpreting service in accordance with client and organisational needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct a meeting/ interview using interpreting services

  1. Make positioning arrangements in consultation with the interpreter, and confirm the role and ethical requirements of the interpreter.
  2. Make introductions, and provide time for the interpreter and client to familiarise themselves to ensure a good understanding of language and other cultural issues.
  3. Direct communication to the client.
  4. Inform client of a need for clarification from the interpreter before it is sought.
  5. Use judgment to address or refer problems resulting from cultural/societal differences, situational or ethical issues.
  6. Close the meeting and debrief the interpreter as required.
Make positioning arrangements in consultation with the interpreter, and confirm the role and ethical requirements of the interpreter.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make introductions, and provide time for the interpreter and client to familiarise themselves to ensure a good understanding of language and other cultural issues.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Direct communication to the client.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Inform client of a need for clarification from the interpreter before it is sought.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use judgment to address or refer problems resulting from cultural/societal differences, situational or ethical issues.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Close the meeting and debrief the interpreter as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor the safety and wellbeing of interpreters

  1. Conduct induction of interpreters into environment.
  2. Monitor safety of interpreters.
  3. Provide safety equipment as required in accordance with the environment.
  4. Protect interpreters from physical contact or harassment from clients.
  5. Monitor stress levels of interpreters and offer debriefing and/or counselling services as required.
Conduct induction of interpreters into environment.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor safety of interpreters.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide safety equipment as required in accordance with the environment.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Protect interpreters from physical contact or harassment from clients.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor stress levels of interpreters and offer debriefing and/or counselling services as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Identify interpreting needs

1.1 Identify the need for interpreting services, the type of service and client preferences in consultation with the client or client representative.

1.2 Determine the purpose of interpreting to ensure the competency of the interpreter meets organisational requirements.

1.3 Identify interpreting language and determine any specific requirements to support interpreting service.

1.4 Advise client, where client refuses interpreting services but they are needed for communication, that communication cannot proceed and negotiate access to interpreting services at least for interviewer or defer communication.

1.5 Record details of interpreting needs.

2. Make preparations for using interpreting services

2.1 Identify and clarify legal and ethical responsibilities relating to the use of interpreters if necessary.

2.2 Coordinate client appointments with interpreter bookings to ensure the need for interpreting services is met in accordance with client needs.

2.3 Allocate additional time to appointments to allow for interpreting needs.

2.4 Provide full details of interpreting requirements at time of booking to ensure efficiency and effectiveness of process.

2.5 Arrange any specific requirements to support interpreting service in accordance with client and organisational needs.

3. Conduct a meeting/ interview using interpreting services

3.1 Make positioning arrangements in consultation with the interpreter, and confirm the role and ethical requirements of the interpreter.

3.2 Make introductions, and provide time for the interpreter and client to familiarise themselves to ensure a good understanding of language and other cultural issues.

3.3 Direct communication to the client.

3.4 Inform client of a need for clarification from the interpreter before it is sought.

3.5 Use judgment to address or refer problems resulting from cultural/societal differences, situational or ethical issues.

3.6 Close the meeting and debrief the interpreter as required.

4. Monitor the safety and wellbeing of interpreters

4.1 Conduct induction of interpreters into environment.

4.2 Monitor safety of interpreters.

4.3 Provide safety equipment as required in accordance with the environment.

4.4 Protect interpreters from physical contact or harassment from clients.

4.5 Monitor stress levels of interpreters and offer debriefing and/or counselling services as required.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Identify interpreting needs

1.1 Identify the need for interpreting services, the type of service and client preferences in consultation with the client or client representative.

1.2 Determine the purpose of interpreting to ensure the competency of the interpreter meets organisational requirements.

1.3 Identify interpreting language and determine any specific requirements to support interpreting service.

1.4 Advise client, where client refuses interpreting services but they are needed for communication, that communication cannot proceed and negotiate access to interpreting services at least for interviewer or defer communication.

1.5 Record details of interpreting needs.

2. Make preparations for using interpreting services

2.1 Identify and clarify legal and ethical responsibilities relating to the use of interpreters if necessary.

2.2 Coordinate client appointments with interpreter bookings to ensure the need for interpreting services is met in accordance with client needs.

2.3 Allocate additional time to appointments to allow for interpreting needs.

2.4 Provide full details of interpreting requirements at time of booking to ensure efficiency and effectiveness of process.

2.5 Arrange any specific requirements to support interpreting service in accordance with client and organisational needs.

3. Conduct a meeting/ interview using interpreting services

3.1 Make positioning arrangements in consultation with the interpreter, and confirm the role and ethical requirements of the interpreter.

3.2 Make introductions, and provide time for the interpreter and client to familiarise themselves to ensure a good understanding of language and other cultural issues.

3.3 Direct communication to the client.

3.4 Inform client of a need for clarification from the interpreter before it is sought.

3.5 Use judgment to address or refer problems resulting from cultural/societal differences, situational or ethical issues.

3.6 Close the meeting and debrief the interpreter as required.

4. Monitor the safety and wellbeing of interpreters

4.1 Conduct induction of interpreters into environment.

4.2 Monitor safety of interpreters.

4.3 Provide safety equipment as required in accordance with the environment.

4.4 Protect interpreters from physical contact or harassment from clients.

4.5 Monitor stress levels of interpreters and offer debriefing and/or counselling services as required.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

briefing interpreters on subject matter, situation and environment they will encounter

making preparations to ensure effectiveness and efficiency of interpreting experience

tailoring communication to suit the requirements of client understanding and the interpreting environment

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

legal and ethical requirements of working with interpreters

process for accessing interpreting services

cultural aspects of communication with diverse client groups

dynamics and cultural aspects of the interpreting situation

the importance of positioning arrangements and nonverbal clues in communication via interpreters

strategies for effective use of interpreters

language requirements of working with interpreters

interpreters’ code of ethics

public sector legislation including WHS and environment, policy and procedures related to working with interpreters