The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Identify and assess conflict situations
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Identify and anticipate signs, stages and possible causes of conflict. Completed |
Evidence:
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Clarify factors and issues relevant to conflict. Completed |
Evidence:
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Explore possible resolutions and/or compromises using appropriate communication techniques. Completed |
Evidence:
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Evaluate responses against workplace requirements, legislation, policies and procedures. Completed |
Evidence:
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Develop resolution strategies that identify the timeframes involved and the form of reporting to be used. Completed |
Evidence:
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Implement strategies to resolve conflict
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Select a strategy for resolution taking social and cultural differences into account. Completed |
Evidence:
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Identify situations requiring assistance and seek support as required. Completed |
Evidence:
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Implement strategies to address conflict. Completed |
Evidence:
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Maintain records and reports. Completed |
Evidence:
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Monitor conflict situations
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Evaluate effectiveness of the resolution strategies. Completed |
Evidence:
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Monitor resolution methodology and initiate remedial actions as required. Completed |
Evidence:
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Record and use lessons learnt to improve service delivery and organisational policy and procedures as required. Completed |
Evidence:
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Identify and assess conflict situations
|
|
Identify and anticipate signs, stages and possible causes of conflict. Completed |
Evidence:
|
Clarify factors and issues relevant to conflict. Completed |
Evidence:
|
Explore possible resolutions and/or compromises using appropriate communication techniques. Completed |
Evidence:
|
Evaluate responses against workplace requirements, legislation, policies and procedures. Completed |
Evidence:
|
Develop resolution strategies that identify the timeframes involved and the form of reporting to be used. Completed |
Evidence:
|
Implement strategies to resolve conflict
|
|
Select a strategy for resolution taking social and cultural differences into account. Completed |
Evidence:
|
Identify situations requiring assistance and seek support as required. Completed |
Evidence:
|
Implement strategies to address conflict. Completed |
Evidence:
|
Maintain records and reports. Completed |
Evidence:
|
Monitor conflict situations
|
|
Evaluate effectiveness of the resolution strategies. Completed |
Evidence:
|
Monitor resolution methodology and initiate remedial actions as required. Completed |
Evidence:
|
Record and use lessons learnt to improve service delivery and organisational policy and procedures as required. Completed |
Evidence:
|